7 C's of effective communication.
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The 7 C's of effective communication are completeness, concreteness, consideration, clarity, courtesy, conciseness, and correctness. The document outlines each C, describing that communication should provide all necessary information (completeness), use specific rather than general words (concreteness), consider others' perspectives (consideration), avoid ambiguity (clarity), show respect through courtesy, be brief without repetition (conciseness), and have proper grammar and facts (correctness). Mastering these 7 C's can help convey messages effectively and build good relationships.
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The 7 C's of communication are:
1. Completeness - ensuring the message contains all relevant information for the intended reaction or response.
2. Conciseness - composing the message briefly while including all key points.
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Handling an irate customer in a face to face situation
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7 C's of effective communication.
- 1. 7 C's Of Effective Communication
- 3. Completeness The message should be complete, and contain all the information needed by the reciever. Incomplete information can lead to inappropriate concequences.
- 5. Concreteness Use specific words, rather than general. Keep it Simple.
- 6. e.g: 'Give this file to the Manager' 'Give this file to the Accounts Manager.'
- 7. Consideration To be sincere, Unbiased To respect other's values & opinions. Putting your feet in someone else's shoes.
- 8. When you are not considerate...
- 9. Clarity Message should not be ambigued. Use exact and concrete words. Clearity makes understanding easier.
- 10. Courtesy To give respect. Using kind words like; Sorry, Thankyou, Good Morning.
- 11. Or atleast Smile
- 12. Conciseness Give your message using least possible words. Avoid repeatition of words. It highlights the main message & helps save time & cost.
- 13. If you put extra and irrelevant words, people might get bored.
- 14. Correctness Proper usage of grammer, Facts and figures .
- 16. Seven C's, Save your time and cost. Help your message be conveyed properly. Can help you have good relationships with people. Eliminates uncertainity.
- 17. Thank you.