Miratech services for IT infrastructure support enable organizations in Ukraine and outside the country to save more on IT through outsourcing maintenance of infrastructure's core equipment and software. Service delivery is regulated by SLA that also controls performance indicators and service reporting

1. IT infrastructure support services

2. IT infrastructure support
IT services set for:
 operational support
 maintenance
 technical support
of infrastructure’s core equipment and software

3. Service catalog
Telecommunication
Server operations equipment support
Load management Load and throughput
Availability management management
Throughput Remote access
management management
IP addresses Documentation of
Server Network
management (DHCP, DNS) changes
Technical support
Server failure tracking infrastructure infrastructure
support support
Installation and deployment
Database Application Configuration
Availability management
Performance management
support support
User management
Availability management
Data backup management Performance management
Logs control Updates
Installation of updates Data backup
Setup and optimization

4. Server infrastructure
 Infrastructure support
in all regions of
Ukraine
 SLA-regulated IT
services’ supply
 Setup, customization
and support of
hardware
 Retention of the
Benefits: Client’s key IT
specialists through
 Business support discontinuity outstaffing
 Reduction in IT personnel related expenses

5. Server infrastructure
 Corporate networks
administration
 IP telephony support
 Contact-center
(Avaya, Alcatel, Cisco)
support
 Structured cabling
systems support
(SCS)
Benefits:
 Network security
 Reduction in IT infrastructure related expenses maintenance
 Only services that are available are billed

6. Databases support
Benefits:
 Development of service-
on-demand approach
 Less problems related to
hiring and retention of
highly-professional IT
specialists are faced
 Stability in quality of
support
 Remote or onsite service delivery  Lower cost of service in
comparison with an in-
house specialist
 Any model that the Client is comfortable with can
apply

7. Application support
Benefits:
 Broader service line
(technologies) and
higher quality of service
in comparison with using
an in-house IT
department
 Lower volume of risks
associated with IT
threats
 System and application software support
 Service is delivered
 Incidents’ consultation and resolution regardless of the Client’s
IT specialists physical
availability

8. Technologies
 Operating systems:  Specialized servers:
Windows, Microsoft CRM
AIX, BizTalk
Solaris SharePoint
HP- UX Microsoft Exchange
Linux Lotus Domino
OEBS
 Databases SAP
Oracle JBoss
MsSQL IBM WebShere
Informix Seibel
Interbase VMware
MySql
 Network equipment:
Postgresql
Сisco
Sybase
Avaya
Pervasive
Alcatel

9. Benefits of Miratech services
 Regional IT cost-saving effect achieved through:
 Economy of scale
 Fixed costs distribution between clients
 Infrastructure standardization
 Exploitation process standardization
 Direct and indirect cost control
 Remote resolution of incidents and inquiries from users
 End-users’ support quality is improved due to
 Reduced reaction time for requests’ processing
 Employment of mechanism controlling user generated requests
fulfillment
 Cost-saving function for IT personnel hiring and retention

10. Miratech service delivery approach
 Client’s benefits justification in terms of a project
 Existing IT infrastructure and services modernization and improvement (if
necessary)
 Dedicated IT specialists’ team allocation
 Availability of Miratech highly-professional specialists on the Client’s request
( in case Client’s regional team qualification is insufficient)
 Transparency in reporting format for IT services delivered and costs incurred

11. About Miratech

12. Miratech today
 IT outsourcing market
leader in Ukraine
 Listed among Eastern
European Top 10 IT
outsourcing services
providers
 Delivered over 600
projects to its clients in
Europe, US and in Fortune
500 list
CMU/SEI, ITIL, Cisco,
IBM, Microsoft, Oracle,
VMware, Rational, Sun, IT
certified

13. Clients of Miratech in Ukraine

14. Partnership with EDB
 In 2007 Miratech was acquired by
Telecom
13% EDB Business Partner (“Other
Business” Unit of )
Public  EDB is one of the largest IT
sector Bank & Operations and Service-on-Demand
16% Finance companies in Northern Europe
44%
 Miratech is EDB’s supplier and
partner in application support and
services in Ukraine
Retail and
Industry
27%

15. EDB
 # 1 in the Scandinavian market
 Belongs to TOP 5 IT Operations
suppliers in Europe
 Listed in the TOP 10 of the world’s
largest IT Services providers
 Employs over 6000 people
 Delivers its services to clients in 24
countries of the world

16. Контакты
Elena Yablonovska
Miratech Corporation LLC
41 Nauki Ave., Kiev, 03 028, Ukraine
Phone +380 44 206 40 90
Fax +380 44 206 40 91
mailto: Elena.Yablonovska@miratechgroup.com