Gateway TechnoLabs provides application development and IT outsourcing services to reduce clients' costs and improve productivity. With over 12 years of experience and 1000+ IT professionals, Gateway offers remote infrastructure management (RIM) to design, deploy, manage, and maintain clients' IT infrastructure globally. Gateway's RIM division aims to be an end-to-end provider of outsourced IT infrastructure management services covering servers, networks, security, desktops and more through flexible pricing models and global delivery.

1. One of the key challenges in today’s economic With over 12+ years of existence fuelled with growth and
environment is to bring down the cost of IT and 1000+ IT professionals, Gateway TechnoLabs provides
effectively leverage technology and IT Infrastructure application development and maintenance services
within an organization to drive the profitability and through its global delivery platform to clients across the
reduce operating cost. world. Gateway brings strategic advantage of RIM
Outsourcing coupled with skilled associates and
Another challenge is increased business demand, technology teams to help our clients reduce costs and
requiring IT organizations to address talent and enhance productivity.
quality concerns while maintaining existing
application and IT infrastructure portfolio without any Gateway’s RIM division is evolving into an "End-to-End"
adverse impact to service levels. Remote Infrastructure Management provider. RIM being a
pure play IT Maintenance & Operations division, can
Remote Infrastructure Management (RIM) has been
design, procure, deploy, manage, support, maintain and
getting the attention of an increasing number of
expand your IT infrastructure just about
enterprises over the past few years. Considering that
anywhere…including your diverse servers, networks,
enterprises typically spend more than half – and at
devices, databases and applications across the global
times over 70% – of IT budgets on maintenance,
footprint. As a result, you avoid the costs of managing
driving increased efficiency and cost savings from this
hardware, can grow as your business dictates, and can
area makes a strong business case in the current
focus your internal IT staff on strategy instead of
economic environment. In such scenario, offshore
maintenance.
outsourcing is generally seen as an alternative to
reduce the cost of existing IT operations.
Monitoring Services Audits & Compliance Services
Infrastructure Management Services Migration Services
Helpdesk Services New Infrastructure Setup Services
Data Center Operations Services
Server Network Security Desktop
Management Management Management Management
Microsoft Router Anti Virus Microsoft
Linux Switch Data Leakage Linux
Macintosh Load Balancer Prevention Macintosh
Email Server Endpoint Encryption
Network Monitor Application Support
Web Server Firewall
NMS Desktop Security
DNS/DHCP
VPN UTM Desktop Backup
Virtualization
VOIP IPS/IDS Desktop Updates
Terminal Server
Database Support AAA
Storage Penetration Testing
Backup Audits
IPAM

2. GATEWAY RIM DIVISION FOR “END-TO-END”
REMOTE INFRASTRUCTURE MANAGEMENT
The current emerging trend in this convergence era
is to manage IT infrastructure with all its
complexities remotely and as per various industry Time and Material
reports, 85 % of the infrastructure components Fixed Price Model
today can be managed remotely, including Servers,
Networks, Data Centers, Storage & Backup and even Out – Tasking
desktops. This provides the CIO with better SLAs, Shared Helpdesk Model
increased flexibility, risk mitigation, proactive Dedicated Team Model
management and overall reduced costs.
Thus, the resources available can then be released
for innovation and improvement planning while the
» A building block to complete the range of solution
routine but critical tasks of overall management and offerings which adds to your profitability and basket
upkeep of the infrastructure is effectively handled by of offerings
the service provider. This can help CIOs in evolving » Comprehensive support across platforms/
an IT infrastructure management strategy, leveraging technologies and operating systems
existing investments & achieving increased service levels. » Offshore leveraged model with governance
We have devised and dedicated our services to structure that combines flexibility with control - cost
cater all requirements of our customers for: savings of up to 50 %
» Skill Availability » Ability to quickly ramp-up with desired IT Experts
» Risk Mitigation » Flexible pricing models and SLAs
» Consolidation » Risk mitigated methodology allows for selective
service co-opting in a gradual manner
» Proactive Support
» Flexibility
» Extended-hour Global Delivery for
Infrastructure Outsourcing
Server Management Network Management Security Management Desktop Management
Microsoft, Linux,DNS/DHCP, Firewalls,
Macintosh, Virtualization, Routers, Switches, Intrusion Protection Systems, Desktops, Laptops,
Database Support VoIP devices, Network Links VPNs, PKI, AAA tools File & Print Servers
Well-defined Processes along With
SLA driven Engagement
Implementation Problem, Asset Process Pro-active
change & Management, Availability consulting, Monitoring &
/ Migration
Configuration Patch Management Audits & Incident
support Reviews Management
Management Management
www.rimoutsourcing.com
For more information, email us at RIM@gatewaytechnolabs.com or visit us at:
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