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Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.