7. I M P R O V T E A C H E S U S
3 K E Y T H I N G S
A C C E P T A N C E
B E B E T T E R L I S T E N E R S
N O T T O F E A R F A I L U R E
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8. I M P R O V E T E A C H E S U S
A C C E P T A N C E
11. I M P R O V T E A C H E S U S T O
B E B E T T E R L I S T E N E R S
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12.
13. L = Look interested
I = Involve yourself by responding
S = Stay on target
T = Test your understanding
E = Evaluate the message
N = Neutralize the feelings
14. I M P R O V T E A C H E S U S
N O T T O F E A R F A I L U R E
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15. I M P R O V T E A C H E S U S
N O T T O F E A R F A I L U R E
@davedelaney
31. T H A N K Y O U
S A Y H E L L O …
D A V E D E L A N E Y . C A
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32. Photo Credits
Slide 3: speaker
Slide 3 Jim Rees
Slide 4 unknown
Slide 5 Lee Carson
Slide 9 Andrea
Slide 10 Brett Jordan
Slide 14 Unsplash
Slide 17 Whose Line Is It TV
Slide 18 Shutterstock
Slide 19 - 23 imcreator.com
Slide 28 imcreator.com
Slide 29: daniellerossi.ca
D A V E D E L A N E Y . C A