1. Professional Experience...........................................................................................
Strategic Financial Solutions / Negotiations Associate / 1/2016 – 6/2016
 Meticulously Processed all legally binding settlement letters on behalf of
clients
 Set up payment plans, ensuring that all arrangements worked mathematically
 Tracked employee productivity and errors, updating management daily
 Worked closely with in-house attorneys to streamline the overall negotiation
process
Cigna / Administrative Assistant / 9/2014 - 12/2015
 Retained clients through meticulous account monitoring
 Skillfully managed a multi-line switchboard
 Delegated client payments, utilizing Receivables Edge software
 Improved Business quality results by studying and evaluating departmental
needs
Boon-Chapman / Quality Control / 4/2013 – 5/2014
 Experienced in navigating teams through changing Business environments
 Prepared departmental reports, identifying error trends, and presenting
recommendations to management
 Validated agent applications and licensing credentials
 Consistently identified problems and implemented corrective processes
Select Care Benefits Network / Facilitator / 11/2010 – 11/2012
 Advanced understanding of terms and conditions of patient assisted programs
 Initiated service for qualifying Patients, employing accurate documentation
 Developed efficient work methods to accomplish challenging work goals
 Documented Patient complaints in detail, determining Patient specific
resolutions
Orion Processing / Account Manager / 10/2008 – 11/2010
 Negotiated unsecured debt on behalf of clients
 Provided exceptional customer service, while maintain a high level of
integrity
 Identified ways to decrease Client spending to reduce debt
Education..........................................................................................................................
BA in Communications
AA in Psychology
...............................................................................................
California State University, Bakersfield
Bakersfield College
Alex Vasquez
550 W.140th
St, Apt.1
New York, NY. 10031
646-799-6083
mistervasquez77@gmail.com
A self-motivated and organized professional with over 10 years experience providing
thorough and competent Administrative support. Skilled communicator, able to maintain
cultural sensitivity, establish rapport with members of different groups and promote team
cohesiveness. Creative, resourceful and optimistic, with an uncompromising work ethic.
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