1. Terra Mays
Cell#: 619-681-3121
1465 4th
Ave, San Diego Ca 92101
terremays@gmail.com/linkedin.com/in/terramays
Personal Profile:
I am a multi-tasking professional with an excellent track record of managing/coordinating projects through
planning/scheduling/execution phrases. I am decisive leader with the ability to prioritize and meticulously
handle multiple tasks simultaneously and consistently to meet deadlines. I have exceptional communication/
active listening skills, and am confident working with both nontechnical/ technical experts at all business
levels. I have solid talent working with; MS Word, MS Excel, MS PowerPoint, MS Project, and can
adapt quickly to new software and server applications.
Career Objective: Project Manager/Project Coordinator
Areas of Expertise:
UC San Diego Extended Studies- 6/11/2014-11/2/2015
Project Management Certification Program
Completed Classes:
Project Management Essentials, (Boot Camp) 4 day course, Grade: A;
Project Planning and Scheduling, Grade: A; Controlling Project Costs and Risks, Grade: A;
Project Procurement Management, Grade: B+; Work Team Concepts and Skills, Grade: A;
Microsoft Project 2013, Grade B+
Project Management Simulation, Grade A; Certification Completed; 11/2/15
Volunteer:
Marketing Event Coordinator-5/2010-Present
Project: Dharma Center Unity Event Project-2014-2015
 Coordinated/facilitated numerous event committees for different venues, vendors, decorations.
 Analyzed & researched marketing/advertising trends, for best target market.
 Established marketing action plan & target advertising strategies for Dharma Center.
 Managed short/long term marketing and advertising campaigns for Dharma Center.
Present Work Experience:
Towne Park- 8/15-Present
Sheraton Harbor Island/Lowes Bay Coronado Resort
Guest Services Coordinator/Cashier
 Facilitated information about daily events and rates to be charged to guest and clients for parking.
 Assisted guests with directions and all other request including information about outlets, meeting rooms
and/or amenities of the facility as well as main attractions in the area
 Determined guest charges and processes payments via cash, credit, or direct billing and accurately
categorizes tickets for audit purposes
 Collected and reconciled revenue accurately and furnished payment receipt and completed accurate and
timely shift reports.
Coordinator/Scheduler-Farmers Insurance 5/2013-6/2014
 Contacted and scheduled policy reviews for Agents customers.
 Produced policy analysis, organized and distributed material, created follow-up procedures for
insurance agents and their customers.
 Administrator for customer alert database set up alerts for monthly payments, policy changes, which
reduced HR efforts and provided accurate processing of customer data requests.
 Documented and track process, created monthly status reports for agent and managers.
Vendor/Equipment/
Inventory Management
Event Coordinator/Trainer
Supporting End Users
Stakeholder/ Requirement
Management
Hardware/Software
Procurement
Standardizing Workflow
Procedures/Business
Analysis
VoIP Network Infrastructure
Management

2. Terra Mays
Cell#: 619-681-3121
1465 4th
Ave, San Diego Ca 92101
terremays@gmail.com/linkedin.com/in/terramays
Product Manager/Trainer-Retail Business Development -9/2010-3/2013
 Managed multiple teams in retail store environments; demonstrated sales techniques by addressing
customer’s questions, objections; explaining features and benefits for customer satisfaction.
 Maximized residential sales profit, revenues for cable products and services to new and existing
customers increasing campaign success.
 Team Lead, and trained, motivated new reps to generate interest and closing techniques
 Designed, planned, and conducted training and development programs to improve individual’s
organizational performance resulting in increasing productivity and efficiency.
 Managed vendor procurement; equipment and inventory. Planned and directed, actual distribution of
products to vendors and customers.
 Coordinated teams, establishing sales territories, quotas and goals for inviduals/teams.
Sales Specialist/Training/Support-Word Smart/Collegiate Kid-7/2005-8/2010
 Performed 200 outbound calls daily, exceeded weekly quotas and earned numerous top weekly and
monthly sales awards.
 Team Lead trained and motivated new reps to generate their interest and closing techniques.
 Administrator: Operated Five 9 dialer for different campaigns produced best leads for maximum sales.
 Analyzed daily status reports and prepare summary report for upper management.
 Designed, planned, and conducted training and development programs to improve individual’s/team
organizational performance resulting in increasing productivity and efficiency.
 Managed several campaigns, successfully motivate team members, to consistently deliver impressive
sales results and increased revenue for client.
Project Manager-Consultant -Teksystems-IBM- 9/2001-5/2005
 Coordinated business units for migration network and software upgrades of 2000 applications from
Chevron Phillips Network to new Chevron Parent network infrastructure.
 Organized administrative procedures for all business applications, preparation for migration;
Scheduled and coordinated networking crew.
 Initiated procurement process for necessary equipment in preparation for upgrade/ migration...
 Managed updates to project plan for PMO and individual business units.
 Trained and supported end users. Created and prepared project documentation and lessons learned.
Project Manager- Merrill Lynch-6/1998-7/2001
 Managed and supervised application integration and migration teams for multiple business units.
 Responsible for standardizing workflow procedures for software testing and implementation methods.
 Coordinated with vendors according to compliance standards and equipment upgrades.
 Initiated hardware and software procurement for multiple business units.
 Tracked deliverables to maintain project goals, Updated project plans, critical path to gauge progress for
each department throughout each phase of the project.
Education:
UC San Diego Extended Studies
Project Management Certification Program
San Diego, CA 6/11/2014-11/2/2015
San Francisco State University
Marketing and Communications
San Francisco, CA 1989-1993
SUNY Stony Brook

3. Terra Mays
Cell#: 619-681-3121
1465 4th
Ave, San Diego Ca 92101
terremays@gmail.com/linkedin.com/in/terramays
GSI Professional Seminars
Project Management, Network Infrastructures, and Client Server Strategies.
Purchase, NY 1994-1998