Kingdom of Saudi Arabia

1. Job Title: Manager – Customer Contact Manager, Jeddah, KSA
Introduction:
CHEP is a global provider of supply chain solutions serving the consumer goods, fresh food,
beverage, manufacturing. automotive and retail sectors in more than 60 countries. We offer
a wide range of logistics and operational platforms and support services that are designed
to increase performance and lower risk, while protecting the environment.
Location:
Jeddah, Saudi Arabia
Position Purpose:
 To organise and manage the Customer Contact Team and TEMS in MENA in order to
ensure that support activities are adhered to within the prescribed procedures and
standards.
 To provide support to the internal clients (Sales, Support, Logistics, Finance) and
external clients in order to ensure the integrity of the pooling control system moreover
solve the clients queries and control system issues in measurable time, accuracy and
effectively hence to reach the perception of value for money and customer care is
entrenched in the minds of our clients.
Responsibilities include:
 Organising and managing subordinates
Responsible for managing the Jeddah office team from a people and facilities
management role and being the liaison with the MELT in Middle East HO on any
requirements for the Jeddah office.
 Manage the implementation of new business and /or product offers including create new
accounts , load rates and DPL
 Assist in client/staff training in equipment control procedures
 Solve clients/staff CHEP systems technical issues
 Ensure optimum levels of CCT and service are being maintained
 Assist with the credit control function in collection payments
 Control and manage the cash sales customers and deposit management system
 Assist with query / problem resolution Clients/Staff
 Stock Counts and manage recoveries as per LEC process
 Help customers to transfer Out pallets to the retailers and wholesalers
 Call D customers and submit collection request via Siebel to help logistics to plan the
trucks and collect pallets on time which improve the FTR
 Invoice and account reconciliations
 Proactively analysing customer accounts and reconciliations to resolve any problems at
the earliest
 In-depth analysing of monthly reports
 Increase E business proficiency
 Finding and hiring new talent, especially with the aim to increase Saudization

2.  Manage Deposit Management system with daily, weekly and monthly reporting
Qualifications:
 Recommended: Bachelor Degree preferred Commerce degree
Experience:
 3 - 5 years in a line management position with responsibilities for mobile and/or remote
staff. Use of technology/electronic tools in the delivery of service.
Contact Information:
If you are interested in applying for the above role, please send your updated CV in word
format to CHEPMEARecruit@chep.com