The document outlines the experience and responsibilities of an individual working at Ceridian from 1993-1999 and 2006-2012 in Creve Coeur, Missouri. Over 12 years, their roles involved educating customers on payroll, benefits, and time and attendance software, assisting with onboarding new clients and improving procedures, troubleshooting software issues, updating knowledge bases, handling multiple tasks concurrently, and testing systems prior to upgrades to enhance customer experience.

1. Ceridian 1993-1999, 2006-2012
Creve Coeur, Missouri
 12 years experience with payroll, benefits, time and attendance software
 Educating the customer on the functionalityof the Payrollor HR/Payrollsolutions teaching themregarding
functionalityin the products theyhave purchasedand sharing withthem information about the products to
improve their experience
 Assistedwithoperational projects including onboarding newclients and procedures to enhance customer
support experience.
 Optimizing internalprocesses andprocedures
 Leveraging strong analytical and problem solving abilityto troubleshoot and resolve client software
applicationrequests efficientlyandaccurately. Requests canbe via phone call, voicemail or email.
 Proven abilityto switch tasks effectively throughout daybasedondirectionfromleader, internal guidelines
and inbound work through multiple channels.
 Suggestedinformationto update knowledgebase
 Effectivelyhandledmultiple tasks concurrently
 Familiar withMS Server Technologysuch as Windows/SQL Server
 Utilized Account Management skills to transitionnewcustomers to group and retainexistingcustomer base
 Partnered withother internal corporate teams suchas Payroll Production, Account Executives, Time and
Attendance to enhance the customer experience
 Used professional written communication to thoroughlydocument the steps andprocedures involvedto
diagnose andresolve customer issues into COMPASS software
 Testedsystem prior to upgrade releases