1. Ceridian 1993-1999, 2006-2012
Creve Coeur, Missouri
 12 years experience with payroll, benefits, time and attendance software
 Educating the customer on the functionalityof the Payrollor HR/Payrollsolutions teaching themregarding
functionalityin the products theyhave purchasedand sharing withthem information about the products to
improve their experience
 Assistedwithoperational projects including onboarding newclients and procedures to enhance customer
support experience.
 Optimizing internalprocesses andprocedures
 Leveraging strong analytical and problem solving abilityto troubleshoot and resolve client software
applicationrequests efficientlyandaccurately. Requests canbe via phone call, voicemail or email.
 Proven abilityto switch tasks effectively throughout daybasedondirectionfromleader, internal guidelines
and inbound work through multiple channels.
 Suggestedinformationto update knowledgebase
 Effectivelyhandledmultiple tasks concurrently
 Familiar withMS Server Technologysuch as Windows/SQL Server
 Utilized Account Management skills to transitionnewcustomers to group and retainexistingcustomer base
 Partnered withother internal corporate teams suchas Payroll Production, Account Executives, Time and
Attendance to enhance the customer experience
 Used professional written communication to thoroughlydocument the steps andprocedures involvedto
diagnose andresolve customer issues into COMPASS software
 Testedsystem prior to upgrade releases