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MANISH DARJI
4, Tarabaugh, Mamletdar Wadi -3, Malad (W), Mumbai – 400064 (India)
Contact: +919920954554; Email: manishd0210@yahoo.co.in; Date of Birth: 2nd
October 1986
QUALITY/ PROCESS MANAGEMENT PROFESSIONAL – PROCUREMENT/PURCHASE DOMAIN
Offering 8.7 years of cross-functional experience; seeking managerial level assignment across the industry
PROFILE
 Qualified B.Sc from Mumbai University, India with experience in diverse areas encompassing Process Quality Management,
Internal Process Audit, Purchase Operations, Procurement, Documentation and Team Management. Currently associated with
J P Morgan Chase, Mumbai as a Team Leader (Sourcing & Procurement Services).
 Well versed in conceptualizing and implementing operational strategies for the quality functions by carrying out quality
planning to confirm the organizational quality requirements.
 Adept at designing & implementing quality systems and procedures to procurement process and ensuring strict adherence to
quality parameters.
 Highly inquisitive, creative & talented professional with significant and progressive experience in driving Quality Management
Initiatives, and fostering efficiency in sourcing & procurement services.
 Multitasking credentials with excellent planning, execution, monitoring and resource-balancing skills, as well as the ability to
handle multiple tasks in high-pressure environments and under tight deadlines.
Core Competencies
Internal Auditing ♦ Quality Control & Management Systems ♦ Team Builder ♦ Troubleshooting ♦ Change Management ♦ Cross
functional coordination ♦ Sourcing & Cost-Estimating ♦ Process Improvement ♦ Client Relationship Management ♦ Process Planning
♦ Training & Development ♦ Team Management
Achievements
 Credentials of being awarded by JP Morgan with the ACE (Achieving Continuous Excellence) certificate of appreciation 2014 in
recognition of continued commitment to excellence and significant contribution towards the success of the business.
 Won the monthly “Star Award” for the July, 2012, March, 2013 and April, 2014.
 Assisted AP Audit Team in recovering ~$19 Million USD from different vendors in Red event process.
 Cross trained the Accounts Payable Research Team to work on the potential duplicate invoices which saved lot of time emailing
or confirming the same and helped to avoid the delays in the payments and recovery of these invoices.
 Efficiently helped team members in bringing down the percentage error by reviewing emails and identifying the improvement
areas.
 Successfully transitioned the entire process of auditing the contract, catalogues, requisitions, invoicing, and reconciliation within
the timeline.
 Imparted training to the team on US E-form and Beeline Reports and created back up for Beeline Reports; completed record
keeping management, protecting personally identifiable information and security training
 Successfully achieved 100% accuracy most of the time in audit reports.
 Got recognized from the team leaders as well as from managers for taking initiatives at the time of high volumes and clearing
back logs.
 Attended fortnight meeting with the AP Audit to reduce duplicate payment to vendors and also provided solution to reduce
duplicate emails from AP.
 Conceptualized the idea of maintaining the daily log for email and Statements, so that emails could be tracked in case of any
issues.
 Received the “Hall of Fame” award at All CAO Functions for the Outstanding Performance in Quality Control F.Y. 2013.
PROFESSIONAL EXPERIENCE
J P MORGAN CHASE, MUMBAI  Sourcing & Procurement Services
March 2009 to December 2011 – Team Member
January 2012 to December 2015 – Team Specialist
January 2016 till Present – Team Leader
 Involved in the new group of Control and Compliance Governance formed for the Sourcing and Procurement group.
 Managing quality assurance function with overall responsibility of the entire gamut of activities related to quality management
and ensuring complete in-process quality control and continuous improvement in process capabilities.
 Designing and implementing stringent systems and quality plans to ensure high quality standards at all the processes while
continuously liaising with managers and technical personnel.
 Collecting and collating quality related data; generating periodic reports and carrying out value added analysis of the reports to
identify quality issues and develop need-based rectifications.
 Performing internal audit activities in co-ordination with onshore partners to improve audit assessment and consistently
execute against the improved controls; identifying process gaps and providing measures to fix them to prevent future risk.
 Providing guidance to the team on the audit activities and updating the Standard Operating Procedures for all the process and
organize weekly meetings with teams.
 Involved in transitioning invoice and payment query resolution process for ARIBA invoices. Allocating emails & vendor statement
to the team on daily basis and communicating with LOB & clients to resolve their queries.
 Handling the process of sending a notification of outstanding milestones, (for projects) to managers to ensure processing of all
approved transactions in Beeline System.
 Maintaining a high level of data quality to customers and respond to all customer inquiries relating to data production in a
timely manner.
 Coordinating with the accounts payable, vendors and end-users for discrepancy on the statement received from vendor.
 Working on real estate approvers & reconcile invoices and develop strong working relationships with clients.
 Conducting orientation program for new team members; involved in designing, implementing and monitoring effective
inventory planning and establishing the quantity limits for effective inventory control
 Responsible for routine operations of Purchase and Store departments and distribution work and effective inventory control for
ensuring ready availability of materials to meet the production targets.
 Monitoring records of the stock in stores and ensure the security of the store along with managing day to day operations of the
store.
 Conducting Inventory analysis for slow moving, non moving, and excess inventory; carry out Timely disposal of rejected
materials.
 Looking after storage & handling of materials as per the storage conditions with zero accidents thus maintaining safety in the
department; maintain quality standards for operational areas & ensure adherence to quality standards.
 Establishing and maintaining the highest quality and service standards through the adoption and operation of operational
excellence process methodologies for all key operational processes.
 Playing a key role in implementing operating policies & guidelines in order to ensure smooth execution of day-to-day operations
and to increase operational efficiency and productivity.
STANDARD CHARTERED BANK, MUMBAI  Customer Representative (Inbound Process) in Credit Cards  Oct 2007 – Mar
2009
 Responsible for attending customer inbound calls for credit cards and efficiently resolved queries on calls with no call backs.
 Accountable for the cross selling of the bank’s products like balance transfer, dial-a-loan with no documents, converting
purchases into EMI with ROI as low as possible, upgrade the card to the premium card with best possible deal.
 Deftly acted as a backup TL in case team leader is not around; meticulously handled the irate customers with utter patience and
resolved the issues with customer’s satisfaction.
 Accountable for sending the daily ENR (Earn Net Revenue) reports of the team to the outbound team for processing on daily
basis and follow up on the same.
*** Project Details are mention in Annexure***
EDUCATIONAL CREDENTIALS
B. Sc 2007  D. G. Ruparel College, Mumbai University
Technical Skills
Software ePurchase, SPARC, SAP (Production), SSI, CITRIX, Share Point, Beeline
Operating System Windows 9X/2000/XP/8/8.1
Tools MS Office and Internet Applications
Extra-Curricular Accolades
 Participated in the Standard Chartered Mumbai Marathon F.Y. 2008 and 2009.
 Acted as a member of Funfire Committee that conducts the fun events and activities within the department.
 Contributed in Annual Blood Donation Drive F.Y. 2013.
 Functioned as a representative of LOB in Inter LOB Cricket Tournament F.Y. 2013 and 2014 and Inter LOB Bowling Tournament
F.Y. 2014, 2015 and 2016.
 Participated in Chase RUN for the year 2011, 2012, 2013, 2015 and 2016 which is organized for fund raising for various NGOs.
Languages Known: English, Hindi, Gujarati and Marathi
References: Available on Request
ANNEXURE
Title Audit Activities
Duration Since Jan ‘13
Responsibilities • Extract the report for all respective processes on weekly, monthly and quarterly basis and do the sampling.
• Assess each sample as per the checkpoints set in place.
• Verify if any deviation is documented or verified from the vendor or the client & highlight it.
• In case the deviation is in terms of amount, highlight it immediately.
• Update the SOP on regular basis with the latest updates from the vendors and internal stake holders.
• Carried out requisition audit in the month of March, 2013 for the locations of US, EMEA, APAC, Canada &
Mexico.
• Performed Global Catalogue audit in the month of April, 2013 and in the month of May, 2013: the processes
of Re-queue, Beeline BDC, and Beeline Adjustment and RE Approver-ETS.
• Involved in invoicing & Reconciliation process for US, EMEA, APAC, IRE, CAN, and MEX. EURC
• Look after contract creation and Shared Drive processes and manage Financial Viability Assessment (FVA)
process.
• Transitioning more and more activities within the SPS bucket.
Title US Invoice and Payment query mail box
Duration Oct. 2009 to Dec. 2012
Responsibilities • Performed High research and resolved vendor and end-user queries for invoices processed and paid via
different channels, like Purchase Order, Master Agreement, Manual Non PO, Electronic processing.
• Efficiently handled escalations from internal and external clients; worked in partnership with the Accounts
Team, Fixed asset team, Technical team.
• Deftly prepared and submitted the project outline for APAC & EMEA Red event log.
• Meticulously followed up with the end user, vendors for confirmations and AP audit team for timely reversals
and issuance of credit notes to recover duplicates
• Effectively updated Red Event File and sent it to different teams on a daily basis
• Precisely set up the system auto reports on hourly and weekly basis for beeline vendors to reconcile their
data.
Title Transmittal and Enabled Vendor Process
Duration March 2009 to October 2009
Responsibilities • Involved in migrating Order to Pay and Enabled Vendor process for Real Estate Invoices.
• Successfully received the training on Corporate Real Estate invoice issue log by daily calls from US team for a
month.
• Meticulously managed to clean up 800 odd issues related to outstanding Invoices/Bills.
Title Migration of iGDS AppV to iGDS SWV (Ad-HOC Project)
Duration Jan 2010 to April 2010
Responsibilities • iGDS App is used for invoice indexing for US, APAC, EMEA and Canada location, however, it was limited to
laptop users only.
• Worked rigorously with the technical team to migrate from iGDS AppV platform to iGDS SWV platform for non
laptop users to get iGDS App installed.
• Documented the steps involved in migration and uploaded on share point for future reference.
Title HP Account Closure (Ad-HOC Project)
Duration July 2014 to February 2015
Responsibilities • Helped in resolving an invoicing issue with one of our vendor (HP) claiming an outstanding balance from 2011
(~600 invoices amounting to 4.6 crores). Worked rigorously with various internal groups and vendor,
scrutinized all 600 invoices and corrected the invoices to reflect only 290 outstanding invoices amounting to
approx. Rs. 1 crore. In Appreciation of the team’s diligence and tireless efforts to tackle the challenging issue,
me and my entire team was awarded with ACE awards for Q4 2014.
Post Assessment Activities
• Publish the audit assessment results on the share point for process owner, stakeholders and senior management’s review.
• Conduct the team meeting with the respective process owner with the maximum errors and provide the feedback.
• Apply Pareto rule and create an action plan for both, process and process owner.
• Conduct training session for the respective process owner from the controls perspective.
Declaration
I herby declare that all the above information is correct and best of my knowledge.

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Manish Darji_CV

  • 1. MANISH DARJI 4, Tarabaugh, Mamletdar Wadi -3, Malad (W), Mumbai – 400064 (India) Contact: +919920954554; Email: manishd0210@yahoo.co.in; Date of Birth: 2nd October 1986 QUALITY/ PROCESS MANAGEMENT PROFESSIONAL – PROCUREMENT/PURCHASE DOMAIN Offering 8.7 years of cross-functional experience; seeking managerial level assignment across the industry PROFILE  Qualified B.Sc from Mumbai University, India with experience in diverse areas encompassing Process Quality Management, Internal Process Audit, Purchase Operations, Procurement, Documentation and Team Management. Currently associated with J P Morgan Chase, Mumbai as a Team Leader (Sourcing & Procurement Services).  Well versed in conceptualizing and implementing operational strategies for the quality functions by carrying out quality planning to confirm the organizational quality requirements.  Adept at designing & implementing quality systems and procedures to procurement process and ensuring strict adherence to quality parameters.  Highly inquisitive, creative & talented professional with significant and progressive experience in driving Quality Management Initiatives, and fostering efficiency in sourcing & procurement services.  Multitasking credentials with excellent planning, execution, monitoring and resource-balancing skills, as well as the ability to handle multiple tasks in high-pressure environments and under tight deadlines. Core Competencies Internal Auditing ♦ Quality Control & Management Systems ♦ Team Builder ♦ Troubleshooting ♦ Change Management ♦ Cross functional coordination ♦ Sourcing & Cost-Estimating ♦ Process Improvement ♦ Client Relationship Management ♦ Process Planning ♦ Training & Development ♦ Team Management Achievements  Credentials of being awarded by JP Morgan with the ACE (Achieving Continuous Excellence) certificate of appreciation 2014 in recognition of continued commitment to excellence and significant contribution towards the success of the business.  Won the monthly “Star Award” for the July, 2012, March, 2013 and April, 2014.  Assisted AP Audit Team in recovering ~$19 Million USD from different vendors in Red event process.  Cross trained the Accounts Payable Research Team to work on the potential duplicate invoices which saved lot of time emailing or confirming the same and helped to avoid the delays in the payments and recovery of these invoices.  Efficiently helped team members in bringing down the percentage error by reviewing emails and identifying the improvement areas.  Successfully transitioned the entire process of auditing the contract, catalogues, requisitions, invoicing, and reconciliation within the timeline.  Imparted training to the team on US E-form and Beeline Reports and created back up for Beeline Reports; completed record keeping management, protecting personally identifiable information and security training  Successfully achieved 100% accuracy most of the time in audit reports.  Got recognized from the team leaders as well as from managers for taking initiatives at the time of high volumes and clearing back logs.  Attended fortnight meeting with the AP Audit to reduce duplicate payment to vendors and also provided solution to reduce duplicate emails from AP.  Conceptualized the idea of maintaining the daily log for email and Statements, so that emails could be tracked in case of any issues.  Received the “Hall of Fame” award at All CAO Functions for the Outstanding Performance in Quality Control F.Y. 2013. PROFESSIONAL EXPERIENCE J P MORGAN CHASE, MUMBAI  Sourcing & Procurement Services March 2009 to December 2011 – Team Member January 2012 to December 2015 – Team Specialist January 2016 till Present – Team Leader  Involved in the new group of Control and Compliance Governance formed for the Sourcing and Procurement group.  Managing quality assurance function with overall responsibility of the entire gamut of activities related to quality management and ensuring complete in-process quality control and continuous improvement in process capabilities.  Designing and implementing stringent systems and quality plans to ensure high quality standards at all the processes while continuously liaising with managers and technical personnel.
  • 2.  Collecting and collating quality related data; generating periodic reports and carrying out value added analysis of the reports to identify quality issues and develop need-based rectifications.  Performing internal audit activities in co-ordination with onshore partners to improve audit assessment and consistently execute against the improved controls; identifying process gaps and providing measures to fix them to prevent future risk.  Providing guidance to the team on the audit activities and updating the Standard Operating Procedures for all the process and organize weekly meetings with teams.  Involved in transitioning invoice and payment query resolution process for ARIBA invoices. Allocating emails & vendor statement to the team on daily basis and communicating with LOB & clients to resolve their queries.  Handling the process of sending a notification of outstanding milestones, (for projects) to managers to ensure processing of all approved transactions in Beeline System.  Maintaining a high level of data quality to customers and respond to all customer inquiries relating to data production in a timely manner.  Coordinating with the accounts payable, vendors and end-users for discrepancy on the statement received from vendor.  Working on real estate approvers & reconcile invoices and develop strong working relationships with clients.  Conducting orientation program for new team members; involved in designing, implementing and monitoring effective inventory planning and establishing the quantity limits for effective inventory control  Responsible for routine operations of Purchase and Store departments and distribution work and effective inventory control for ensuring ready availability of materials to meet the production targets.  Monitoring records of the stock in stores and ensure the security of the store along with managing day to day operations of the store.  Conducting Inventory analysis for slow moving, non moving, and excess inventory; carry out Timely disposal of rejected materials.  Looking after storage & handling of materials as per the storage conditions with zero accidents thus maintaining safety in the department; maintain quality standards for operational areas & ensure adherence to quality standards.  Establishing and maintaining the highest quality and service standards through the adoption and operation of operational excellence process methodologies for all key operational processes.  Playing a key role in implementing operating policies & guidelines in order to ensure smooth execution of day-to-day operations and to increase operational efficiency and productivity. STANDARD CHARTERED BANK, MUMBAI  Customer Representative (Inbound Process) in Credit Cards  Oct 2007 – Mar 2009  Responsible for attending customer inbound calls for credit cards and efficiently resolved queries on calls with no call backs.  Accountable for the cross selling of the bank’s products like balance transfer, dial-a-loan with no documents, converting purchases into EMI with ROI as low as possible, upgrade the card to the premium card with best possible deal.  Deftly acted as a backup TL in case team leader is not around; meticulously handled the irate customers with utter patience and resolved the issues with customer’s satisfaction.  Accountable for sending the daily ENR (Earn Net Revenue) reports of the team to the outbound team for processing on daily basis and follow up on the same. *** Project Details are mention in Annexure*** EDUCATIONAL CREDENTIALS B. Sc 2007  D. G. Ruparel College, Mumbai University Technical Skills Software ePurchase, SPARC, SAP (Production), SSI, CITRIX, Share Point, Beeline Operating System Windows 9X/2000/XP/8/8.1 Tools MS Office and Internet Applications Extra-Curricular Accolades  Participated in the Standard Chartered Mumbai Marathon F.Y. 2008 and 2009.  Acted as a member of Funfire Committee that conducts the fun events and activities within the department.  Contributed in Annual Blood Donation Drive F.Y. 2013.  Functioned as a representative of LOB in Inter LOB Cricket Tournament F.Y. 2013 and 2014 and Inter LOB Bowling Tournament F.Y. 2014, 2015 and 2016.  Participated in Chase RUN for the year 2011, 2012, 2013, 2015 and 2016 which is organized for fund raising for various NGOs. Languages Known: English, Hindi, Gujarati and Marathi
  • 3. References: Available on Request ANNEXURE Title Audit Activities Duration Since Jan ‘13 Responsibilities • Extract the report for all respective processes on weekly, monthly and quarterly basis and do the sampling. • Assess each sample as per the checkpoints set in place. • Verify if any deviation is documented or verified from the vendor or the client & highlight it. • In case the deviation is in terms of amount, highlight it immediately. • Update the SOP on regular basis with the latest updates from the vendors and internal stake holders. • Carried out requisition audit in the month of March, 2013 for the locations of US, EMEA, APAC, Canada & Mexico. • Performed Global Catalogue audit in the month of April, 2013 and in the month of May, 2013: the processes of Re-queue, Beeline BDC, and Beeline Adjustment and RE Approver-ETS. • Involved in invoicing & Reconciliation process for US, EMEA, APAC, IRE, CAN, and MEX. EURC • Look after contract creation and Shared Drive processes and manage Financial Viability Assessment (FVA) process. • Transitioning more and more activities within the SPS bucket. Title US Invoice and Payment query mail box Duration Oct. 2009 to Dec. 2012 Responsibilities • Performed High research and resolved vendor and end-user queries for invoices processed and paid via different channels, like Purchase Order, Master Agreement, Manual Non PO, Electronic processing. • Efficiently handled escalations from internal and external clients; worked in partnership with the Accounts Team, Fixed asset team, Technical team. • Deftly prepared and submitted the project outline for APAC & EMEA Red event log. • Meticulously followed up with the end user, vendors for confirmations and AP audit team for timely reversals and issuance of credit notes to recover duplicates • Effectively updated Red Event File and sent it to different teams on a daily basis • Precisely set up the system auto reports on hourly and weekly basis for beeline vendors to reconcile their data. Title Transmittal and Enabled Vendor Process Duration March 2009 to October 2009 Responsibilities • Involved in migrating Order to Pay and Enabled Vendor process for Real Estate Invoices. • Successfully received the training on Corporate Real Estate invoice issue log by daily calls from US team for a month. • Meticulously managed to clean up 800 odd issues related to outstanding Invoices/Bills. Title Migration of iGDS AppV to iGDS SWV (Ad-HOC Project) Duration Jan 2010 to April 2010 Responsibilities • iGDS App is used for invoice indexing for US, APAC, EMEA and Canada location, however, it was limited to laptop users only. • Worked rigorously with the technical team to migrate from iGDS AppV platform to iGDS SWV platform for non laptop users to get iGDS App installed. • Documented the steps involved in migration and uploaded on share point for future reference. Title HP Account Closure (Ad-HOC Project) Duration July 2014 to February 2015 Responsibilities • Helped in resolving an invoicing issue with one of our vendor (HP) claiming an outstanding balance from 2011 (~600 invoices amounting to 4.6 crores). Worked rigorously with various internal groups and vendor, scrutinized all 600 invoices and corrected the invoices to reflect only 290 outstanding invoices amounting to approx. Rs. 1 crore. In Appreciation of the team’s diligence and tireless efforts to tackle the challenging issue, me and my entire team was awarded with ACE awards for Q4 2014.
  • 4. Post Assessment Activities • Publish the audit assessment results on the share point for process owner, stakeholders and senior management’s review. • Conduct the team meeting with the respective process owner with the maximum errors and provide the feedback. • Apply Pareto rule and create an action plan for both, process and process owner. • Conduct training session for the respective process owner from the controls perspective. Declaration I herby declare that all the above information is correct and best of my knowledge.