1. Nagaraja Lalgondar.Nagaraja Lalgondar.
E-Mail: nagaraj0731@gmail.com Contact: 9899293494
 Extensive experience in handling Process Operations, New Set-Ups, & Client Management
 Excellent communication, interpersonal & analytical skills
 A deep planner with proficiency in streamlining business processes, defining continuous improvement
processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles
 Expertise in mapping business requirements and coordinating in developing and implementing processes in
line with the pre-set guidelines. Deftness in setting out quality standards for various operational areas;
implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering
to the SLA
 Adeptness in providing guidance and leadership to staff in accordance with specified process objectives.
Exceptional communication, presentation & mentoring skills with distinguished abilities in leading teams
 Functional exposure in ERP systems like SAP, Oracle, Business Objects and Mainframe applications to
manage the transactional activities
 Implementing metrics monitoring and service level improvement based on six sigma principles
 Have worked in Citrix environment
Selected accomplishments entail:
 Demonstrated excellence in transitioning the transactional & analytical processes – both onsite and offsite
 Played a major role in streamlining and standardizing the processes across regions
 Played a major role in re-engineering the existing process
 Played a major role in reducing head counts
 Played a major role in Business controls
Key Competencies Include:
 Framing Work Direction / Plans  Assessment of Team Capabilities
 Process Operations  Defining KPI’s for Team Leads  Performance Measurement
 Ensuring SLA’s with Other Dept.  Identifying Operational Gaps  Implementing Corrective
Actions
 Mapping Business Requirements  Adherence to Pre-Set Guidelines  Identifying Improvement
Areas
 Mapping Client’s Requirements  Serve as a Point of Contact  Process Audits
 Improving Service Levels  Setting Quality Standards  Recruitment & Selection
Exposure of:
 Have exposure of end to end PTP including employee expenses, vendor data maintenance, purchase order
creation, invoice processing, parked and blocked resolution, vendor recon, dispute management, payments
and helpdesk, 1042 & 1099 tax, control & compliance
 Have handled the Internal and External Audit for PTP process and re-engineering the process for cost benefit
and FTE reduction
 Have handled multiple transitions including three onsite transitions and multiple offsite transitions
 Completing process documentation and process maps including work instructions, FMEA, risk and mitigation
 Auditing of quality management system, identifying root causes and effectively implementing corrective
actions
 Stakeholder Management - Serving as a point of contact for the clients across regions for escalations;
ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for
improved service levels
 Defining and managing the quality assurance program in the organization; overseeing metrics data collection
and calculation, reporting to the management on a regular basis for the same
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level

2. _____________________EMPLOYMENT
SCAN____________________
IBM India Pvt Ltd: Since Dec 2009 – Deputy Manager & P2P Tower SME (for a span of 53 including 2
AM)
Key Deliverables
 Transition management – KT of new processes, setup and live
 Operation Management – Responsible to manage the daily deliverables and ensuring SLAs and KPIs are
met
 Successful people management skill of 53 team associates
 Regular interaction with client to provide improvements in the satisfaction level
 Resolving the client escalation with root cause analysis and continuous improvement plan
 Plan for training schedules and train the associates with proper guideline to avoid the escalations
 Review the current processes and identify the continuous improvement projects
 Successful onsite transitions for end to end PTP processes
 Monthly reviews with the client to provide the operational dashboard on the performance level of
project
 Annual / half yearly appraisal review and feedback
Achievements
 Have successfully implemented OCR for invoice processing
 Have successfully implemented from manual processing to auto processing.
 Have successfully implemented single invoice process to consolidation invoice summary process
 Have successfully implemented paper invoices to self-billing invoice concept
 Have proposed and implemented process improvement and dollar savings idea. Have received awards
for the same
 Have successfully handled multiple remote KTs and completed all the process documentation and go-
live as per the schedule
 Have been the audit POC for SOX compliance and completed both internal and client audit with zero
findings
 Have received multiple awards including SPOT award, Talent award , Wizkid award, Alchemist award,
monthly/quarterly awards in IBM
 Have received multiple awards from clients for performance excellence
 Stabilized and implemented metrics for Helpdesk process
 Have trained the team on US taxation, prepared taxability matrix and received client appreciation
 Have done special projects on vendor database cleanup, migrating vendors to electronic payment and
revisiting vendor payment terms which resulted in savings for the clients
 Have been the top performer throughout my career in Accenture
 Have standardized and streamlined the PTP process across regions (US, EMEA and APAC)
 Implemented PO compliance and improved from 52% to 99%
 Have improved the on-time payment performance from 48% to 98% by revamping the payment cycle
 Have maintained 0% attrition for 1 year consistently
 Have successfully migrated from Oracle 7 to 8i and implemented system based automation which
resulted in reduced transactional time
 Have reduced the parked and blocked invoices from 3000 range to 700 range which was the all-time
low and have cleared all >60 days aged items
 Have improved the TAT for invoice processing to 3 days against a target of 5 days
 Have consistently delivered 100% accuracy and on-time delivery on payments
 Have achieved 5/5 satisfaction score from the clients on SLAs and KPIs for PTP tower
 Coaching and mentoring the team members.
 Handle and manage process & people escalations appropriately.
 Ensures service measures are met in accordance with the Service Level Agreement SLA’s.
 Having adequate resources as per work load / Training new joiners
 Monitoring job performance of team members and provide constructive feedback.

3. Accenture Services (India) Ltd: Since Oct 2003 to Dec 2009 – Analyst (SME)
Key Deliverables:
 Processing invoices in the SAP Accounts Payable System
 Preparing reports for audit requests during quarterly/annual reviews
 Coordinate, develop and maintain documentation on project and team assignments
 Coaching and mentoring the team members
 Handle and manage process & people escalations appropriately
Achievements:
 Coordinating day-to-day activities of a team responsible for processing invoices
 Monitoring job performance of team members and provide constructive feedback to team lead
 Coordinating processes and review accounting data prepared by others to ensure accuracy
 Analyze vendor statements to ensure invoices are paid within contractual terms
 Processing invoices in the SAP Accounts Payable System
 Resolving exception cases by working closely with the Client/Vendor
 Recognize unusual transactions, trends or variations and communicate findings and recommendations
to client management
 Interface with client at all levels of the client’s organization
 Escalate issues and seek advice when faced with complex issues/problems
 Ensuring that monthly, quarterly and year-end financial close schedules are met
 Preparing and maintaining reports such as – Ageing Analysis, Quality, Productivity, Blocked Invoices,
Error Log and SIPOC reports
 Preparing reports for audit requests during quarterly/annual reviews
 Coordinate, develop and maintain documentation on project and team assignments
 Coaching and mentoring the team members
 Handle and manage process & people escalations appropriately
 Ensures service measures are met in accordance with the Service Level Agreement SLA’s
 Having adequate resources as per work load / Training new joiners
 Successfully standardized & managed the Invoice Processing process by working in a team of 9
members.
 Shouldered additional responsibilities; preparing process maps Standard Operating Procedures of
Invoice Processing team
 Took initiative for preparation and presentation of dashboards for weekly review with the customer,
which includes accuracy of the process, Performance measurement of team and productivity details
 Efficiently liaised, coordinated with team members in presenting the errors in the weekly team meeting
with root causes, making each representative understand the defects and in turn to increase level of
accuracy and productivity targets in the process
 Played a pivotal role in transitioning the IP process from USA.

4. Indian Avitron, Bangalore: From May 2000 till Sept 2003
Key Deliverables
 Handling banking transactions and Preparation of minutes of meeting
 Handling Petty Cash book and Assisting Senior Manager & VP.

5. ______________________SCHOLASTICS
______________________
 B.Com – Bangalore University – 2001-2003
 Diploma in Commercial Practice – 1994 - 1997
 IT Skills: Well versed with MS-Office and Internet Applications.
 Exposure in SAP, Oracle & Mainframe Application
_____________________PERSONAL
DETAILS____________________
Father Name : Veerabhadrappa L
Marital Status : Married
Address : # 10, 4th
Main Road Part – B V G P Layout Palavakkam Chennai - 600041

6. ______________________SCHOLASTICS
______________________
 B.Com – Bangalore University – 2001-2003
 Diploma in Commercial Practice – 1994 - 1997
 IT Skills: Well versed with MS-Office and Internet Applications.
 Exposure in SAP, Oracle & Mainframe Application
_____________________PERSONAL
DETAILS____________________
Father Name : Veerabhadrappa L
Marital Status : Married
Address : # 10, 4th
Main Road Part – B V G P Layout Palavakkam Chennai - 600041