Today, I’d like to talk about managing knowledge in a network environment. Although I’ll discuss a number of departments, I’ll focus on the Public Security Technical program run by the Defence Research & Development, Centre for Security Science.
Managing Knowledge in a Network Environment Government Web 2.0 and Social Media June 2-3, 2009 Ottawa, Ontario
Creating and using knowledge are key to sustained relevance
Recognized in four Throne Speeches
Knowledge Management Evolution Overview Connectivity Web 2.0 Collaborate Synergy Community Network Emergent 3rd Distribution World-Wide Web Share Integrate Use Individual Team Tacit 2nd Systems Internet Create Acquire Preserve Artefacts Objects (Documents) Explicit 1st Technology Knowledge Process Knowledge Carrier Type of Knowledge KM Generation
The Government spends billions every year to create knowledge; we should capture what we know.
Reusing knowledge can double or triple its value; we should preserve what we know.
Workers spend a third of their time searching for knowledge; we should share what we know.
Running a government involves many departments; we should integrate what we know.
Knowledge Organization Knowledge management connects creation and use Organization External Knowledge Share Internal Knowledge Manage Use Integrate Preserve Lost Knowledge Create Nature, Society Content
Wisdom – experience & judgment: enables the correct application of knowledge
Content Value Chain “ Flow of content through sequential stages, each of which changes its form and increases its usefulness and value.” (NRCan, 2006) Organization Objects Data Information Knowledge Wisdom Domain Department Admin. Data Records Know how Experience
Organizational Infrastructure Organization People
Governance roles, responsibilities, authorities, resources Processes work routines lessons learned, best practices, Content, Services data, risk analysis, reports, monitoring, operations, policies Tools systems to capture, store, share, and process content
Knowledge Services Organization Natural Resources Canada Use Internally Use Professionally Use Personally Generate Transform Add Value Transfer Evaluate Manage Extract Advance Embed Legend Department Sector / Society