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Knowledge Management in the  Canadian Forest Service Albert Simard  Canadian Forest Service Presented to BC Forest Service...
An Opening Thought…. <ul><ul><ul><li>“ A journey of a thousand miles must begin with a single step.”   </li></ul></ul></ul...
OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes  </li></ul><ul><li>Forestry Content </li></ul>
Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monito...
CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People <ul><ul><li>L...
Knowledge Management Goals <ul><li>Managing Knowledge   </li></ul><ul><li>Integrating Knowledge   </li></ul><ul><li>Sharin...
Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know ...
What the Architects Designed…
What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology...
Knowledge Management Plan  - Reactions - <ul><li>Understanding </li></ul><ul><ul><li>I don’t understand any of this </li><...
So, Now What? <ul><li>We need a new approach; a KM Program is unlikely </li></ul><ul><li>Overcoming obstacles: </li></ul><...
OUTLINE <ul><li>Context </li></ul><ul><li>KM Processes   </li></ul><ul><li>Forestry Content </li></ul>
Knowledge Management Projects - KM  Processes  - <ul><li>Integrate regional libraries -  Metafore   </li></ul><ul><li>Enha...
Metafore (Integrating Regional Libraries)
Metafore Search & Request
E-800 Service   (Enhancing & Leveraging Client Service)
E-800 Service Frequently Asked Questions
E-800 Service – New Questions
Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View o...
Briefing Note Database - Input
Briefing Note  Database Search & Outputs
Inventory of Knowledge Assets (Asset Management)
Knowledge Assets Inventory Search Results
Total of 531 assets from 211 responses Source: Knowledge Asset survey
OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes  </li></ul><ul><li>Forestry Content </li></ul>
Knowledge Management Projects -  Forestry   Content  - <ul><li>Automated monitoring  - Fire Information System   </li></ul...
Wildland Fire Information System (Automated Daily Monitoring)
FireM3 Automated Satellite Monitoring
National Forestry Database (Compiling and sharing data)
National Forestry Database - Highlights
National Forestry Database - Data
Bookstore (Finding & Accessing CFS publications)
Bookstore Search & Download
Forest Ecosystems of Canada (Preservation & Learning)
Forest Ecosystems Preserving Photographs
Forest Ecosystems  (Learning)
Considerations <ul><li>There is a KM strategy and framework. </li></ul><ul><li>All projects combine people, the organizati...
A final thought… “ Nothing in the world can take the place of persistence.  Talent will not; nothing is more common than u...
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Knowledge Management: Putting the Puzzle Together One Piece at a Time

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Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report available

Published in: Business, Education
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Knowledge Management: Putting the Puzzle Together One Piece at a Time

  1. 1. Knowledge Management in the Canadian Forest Service Albert Simard Canadian Forest Service Presented to BC Forest Service February 1, 2005 “ Putting the puzzle together one piece at a time”
  2. 2. An Opening Thought…. <ul><ul><ul><li>“ A journey of a thousand miles must begin with a single step.” </li></ul></ul></ul><ul><li>Lao-tzu (604-531 BCE) </li></ul>
  3. 3. OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes </li></ul><ul><li>Forestry Content </li></ul>
  4. 4. Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monitor Use Mobilize Society
  5. 5. CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People <ul><ul><li>Learning, motivation, rewards, incentives </li></ul></ul>Processes roles, responsibilities, authorities, resources lessons learned, best practices, work routines forestry data, information & knowledge
  6. 6. Knowledge Management Goals <ul><li>Managing Knowledge </li></ul><ul><li>Integrating Knowledge </li></ul><ul><li>Sharing Knowledge </li></ul><ul><li>Preserving Knowledge </li></ul>single organization: mandate, authority, resources similar organizations: culture, interests, context different organizations: general, few commonalities supports other KM goals Hierarchy Implementation
  7. 7. Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know Don’t know World Wildlife Fund - Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note Invasive species Access to Information Science & Technology Networks Synthesis of Knowledge & Information Network Fire management systems On-Line Bookstore Common Office Environment Plant hardiness zones
  8. 8. What the Architects Designed…
  9. 9. What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology Networks
  10. 10. Knowledge Management Plan - Reactions - <ul><li>Understanding </li></ul><ul><ul><li>I don’t understand any of this </li></ul></ul><ul><ul><li>This is too complicated. </li></ul></ul><ul><ul><li>I don’t like this “fuzzy” stuff. </li></ul></ul><ul><li>Resources </li></ul><ul><ul><li>There is no money for this. </li></ul></ul><ul><ul><li>What can you do without a budget? </li></ul></ul><ul><ul><li>We have no time for this. </li></ul></ul><ul><li>Management </li></ul><ul><ul><li>Exactly what will be delivered? </li></ul></ul><ul><ul><li>When will this be finished? </li></ul></ul><ul><ul><li>What, precisely, are the benefits? </li></ul></ul>
  11. 11. So, Now What? <ul><li>We need a new approach; a KM Program is unlikely </li></ul><ul><li>Overcoming obstacles: </li></ul><ul><ul><li>Make it real: develop simple systems that people relate to. </li></ul></ul><ul><ul><li>Start small: use existing resources to establish project-scale activities. </li></ul></ul><ul><ul><li>Deliver useful tools that solve real problems. </li></ul></ul><ul><li>Strategy: Put the puzzle together one piece at a time. </li></ul>
  12. 12. OUTLINE <ul><li>Context </li></ul><ul><li>KM Processes </li></ul><ul><li>Forestry Content </li></ul>
  13. 13. Knowledge Management Projects - KM Processes - <ul><li>Integrate regional libraries - Metafore </li></ul><ul><li>Enhance client interaction - E-800 Service </li></ul><ul><li>Capture & share knowledge - Briefing Note DB </li></ul><ul><li>Manage knowledge assets – Asset Inventory </li></ul>
  14. 14. Metafore (Integrating Regional Libraries)
  15. 15. Metafore Search & Request
  16. 16. E-800 Service (Enhancing & Leveraging Client Service)
  17. 17. E-800 Service Frequently Asked Questions
  18. 18. E-800 Service – New Questions
  19. 19. Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View only Administrative Interface (The Database) Centres Branches Executive Services Guidelines Password
  20. 20. Briefing Note Database - Input
  21. 21. Briefing Note Database Search & Outputs
  22. 22. Inventory of Knowledge Assets (Asset Management)
  23. 23. Knowledge Assets Inventory Search Results
  24. 24. Total of 531 assets from 211 responses Source: Knowledge Asset survey
  25. 25. OUTLINE <ul><li>Strategic Planning </li></ul><ul><li>KM Processes </li></ul><ul><li>Forestry Content </li></ul>
  26. 26. Knowledge Management Projects - Forestry Content - <ul><li>Automated monitoring - Fire Information System </li></ul><ul><li>Compile & share data - National Forestry Database </li></ul><ul><li>Disseminate knowledge – CFS Bookstore </li></ul><ul><li>Preservation & learning - Canada’s Forest Ecosystems </li></ul>
  27. 27. Wildland Fire Information System (Automated Daily Monitoring)
  28. 28. FireM3 Automated Satellite Monitoring
  29. 29. National Forestry Database (Compiling and sharing data)
  30. 30. National Forestry Database - Highlights
  31. 31. National Forestry Database - Data
  32. 32. Bookstore (Finding & Accessing CFS publications)
  33. 33. Bookstore Search & Download
  34. 34. Forest Ecosystems of Canada (Preservation & Learning)
  35. 35. Forest Ecosystems Preserving Photographs
  36. 36. Forest Ecosystems (Learning)
  37. 37. Considerations <ul><li>There is a KM strategy and framework. </li></ul><ul><li>All projects combine people, the organization, processes, and tools. </li></ul><ul><li>Process projects are necessary first steps. </li></ul><ul><li>Content projects provide excellent examples. </li></ul><ul><li>We know what the puzzle picture looks like. </li></ul>
  38. 38. A final thought… “ Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)

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