Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Knowledge Management: leveraging NGO Resources

3,064 views

Published on

Describes how knowledge management supports NGO social interaction with a 4-quadrant framework: sharing, collaboration, negotiation, competition.

Published in: Business, Education
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • I think this is such an incredible product: Profit Maximiser will make you money. Profit Maximiser will save you time. In a nutshell: Really is as simple as that. Give it a go and feel safe in the fact that there's a 30-day money back guarantee included if for any reason you don't get on with it. £1 trial for 14 days followed by a £96 + VAT. Cancel anytime. learn more... ■■■ http://t.cn/A6hP86vM
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • This is Amazing! He Won the Lotto Jackpot 7 Times, and Doesn't Mind Revealing His Secrets? ♣♣♣ https://tinyurl.com/t2onem4
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... ,DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Knowledge Management: leveraging NGO Resources

  1. 1. Leveraging NGO Resources Knowledge Management: Albert Simard Presented to Workshop on Diplomacy and Negotiation Washington DC September 18, 2-13
  2. 2. Knowledge Structures Fluid, unstructured Social Structure (People) Organized, semi-structured Business Structure (Processes ) Rigid, structured Technology Structure (Technology) Knowledge Outputs
  3. 3. Outline Knowledge Management Social Interaction Knowledge Work
  4. 4. Some Definitions Knowledge: Understanding cause-and-effect relationships that help to explain and predict physical, biological, or social phenomena. Knowledge Management: Develop and implement a knowledge infrastructure to support creating, managing, and using knowledge. Knowledge Work: People creating, managing, or using knowledge to produce products or deliver services that achieve organizational goals. 4
  5. 5. Knowledge Infrastructure People learning, motivation, incentives, performance, staffing, skills Content, Services data, records, analysis, reports, intelligence, policies Tools systems to capture, store, share, and process content roles, responsibilities, authorities, resources Governance work routines, operations, best practices Processes
  6. 6. Knowledge Management Assets Sharing Work Transfer Infrastructure Collaboration Assistance Resources Donors Application Stock Flow NGO Creation Stakeholders
  7. 7. Understanding Content Content is a pattern, message, or signal embedded within data, information, or knowledge. Data are recorded, ordered symbols or signalssymbols or signals that may carry information and patterns. Information is meaning in contextmeaning in context, arising from processing, interpreting, or translating data to extract an underlying message or pattern. Knowledge is understandingunderstanding of cause-and-effect relationships that help to explain and predict physical, biological, or social phenomena. 7
  8. 8. Managing Content Capture: Represent data, information, or knowledge on reproducible media. Inventory: Find, list, describe, and organize content; map to business needs, value and prioritize. Preserve: store; provide access, search & retrieval capacity; maintain, and migrate throughout life-cycle.
  9. 9. Storing Content Information technology Network infrastructure Database, data management Information library, information management Knowledge repository, knowledge management Interfaces for entry, retrieval, & administration
  10. 10. Retrieving Content Access to content Browser interface Search engine Extraction tools Manipulation tools Assembly tools Retrieval system
  11. 11. Outline Knowledge Management Social Interaction Knowledge Work
  12. 12. Social Interaction Framework Competition defence or victory aggressive approach no trust secretive, hostile Goals Compatible Conflicting Interests Mutual Autonomous Collaboration peer production partnership approach high trust diverse, synergistic Negotiation mutual agreement adversarial approach nominal trust structured, formal Sharing leverage knowledge passive approach moderate trust benign, supportive Sports Business Military Purchasing Contracts Merger Conversation Posting Publication Work Group Community Network
  13. 13. Sharing Attributes Exchange content Incentives / motivation Trust and safety Organizational culture Content security Individual privacy Different expertise Control and hoarding Large distances (Autonomous interests, compatible goals) Sense, categorize, respond
  14. 14. Sharing Overview Share Provide Incentives Time & Place Technology Interact Explicit tacit Content Access Shared Content
  15. 15. Sharing Explicit Content Existing Content Shared Content Provide Incentives engagement motivation compliance reciprocity Provide Content e-mail publishing distribution content repository metadata template Retrieve Content web browser web portal content repository search engine help desk Work Service network permission interoperability awareness Enable Access Interact telephone meeting collaboration e-mail Social Business Technology Knowledge
  16. 16. Collaboration Attributes Synergy and joint production Dialogue, conversations in groups Sharing, exchanges among peers Candor, freedom of expression Trust, safety, honesty, openness Agreed rules of conduct Diversity, flexibility, outliers Equality, meritocracy of ideas Collective, not individual benefit (Mutual interests, compatible goals) Sense, analyze, respond
  17. 17. Collaboration Overview Social Context Knowledge Transformation Technology Support Organizational Work Decision Collaborate Shared Knowledge
  18. 18. Collaboration - Social Context Group Knowledge engagement counseling feedback human resources Work Service Individual Knowledge compliance motivation engagement human resources rules & norms guidance facilitation support Influence Attitudes Affect Behavior Foster Relationships Evolve Culture formation org. learning change enjoyment candor openness ethics altruism participation commitment involvement creativity trust & safety equality meritocracy synergy diversity flexibility freedom learning transparency Social Business Technology Knowledge
  19. 19. Negotiation Attributes Reaching an agreement Debate and discussion Positions and interests Bargaining and compromise Proposal and response Attempt to establish trust Win/win vs. win/loose (Mutual interests, conflicting goals) Probe, sense, respond
  20. 20. Negotiation Overview Preparation Bargaining Organization Negotiate AgreementCollaborate
  21. 21. Negotiation - Bargaining Social Business Technolog y deception ethics emotions distrust embarrassment negotiation service content mgt. Position questions assumptions unknowns uncertainty Identify Counter Power Influence Benefits coalition leverage attack threats multiple issues expansion total benefits contingency losses & gains momentum justification references concessions Revise position Draft Agreement new information ? important no routine Conclude negotiation service office app. agreement template Work Service
  22. 22. Competition Attributes Victory, gain, or defence Speed of analysis and action are critical No trust, secretive, misleading actions Rules: dominant, important, minimal Ongoing process, requires recurring analysis (Autonomous Interests, conflicting goals) Act, sense, respond
  23. 23. Competition Overview Negotiate Compete Decision Intelligence Action Monitor Outcomes Adapt End
  24. 24. Competition – Action / Adaptation Social Business Technology Knowledge Adapt analysis apps. synthesis apps. Document Store Recommend Authorize Outcome yes no decision Monitor content acquisition knowledge mobilization intelligence repository office apps competition template Intelligence Win / Loose Learn org. learning Evaluate after-action review Act resources
  25. 25. Outline Knowledge Management Social Interaction Knowledge Work
  26. 26. NGO Knowledge Work (pre-activity) Work Technology Interaction 1. Understand the Context institutions, laws, economy, customs Search, Synthesis, Office Applications, Country Database Sharing, Collaboration 2. Know the Situation domain, resources, infrastructure, environment Search, Analysis, Synthesis, Office Applications Sharing, Collaboration 3. Manage Funding donors, proposals, partners, administration, reporting Funding Marketplace, Funding Database, Office Applications Sharing, Collaboration, Negotiation, Competition 4. Manage Contacts expertise, representatives, sources of supply Contact Directory Sharing, Collaboration 26
  27. 27. 1. Understand the Context Awareness (Internet, web browser, search engine) Physical Space: libraries, journals, reports, media (dated, source, reliability, objectivity, purpose, time consuming) Cyberspace: search engine, reference sites, government sites (source, current, superficial, bias, efficient) Country Report (office applications) Corroborate with country or subject-matter experts Integrate content from multiple sources Validate in context of NGOs operations and processes Report: prepare, store in database, submit 27 Institutions, Laws, Economy, Customs
  28. 28. 2. Know the Situation Event: domain, resources, infrastructure, environment Monitor (existing systems) Search (Internet, Web browser, search engine, filter) Contact experts (directory of expertise) Uncertainty (scenarios, sense, act, respond)  Conference: participants, positions, laws, agreements, voting (country database, voting database)  Report: integrate, interpret, synthesize, report, recommend (office applications) 28
  29. 29. 3. Manage Funding Donors: known sources, search, compatibility (donor database, search engine, funding market) Proposals: rules, constraints, procedures, evaluation (office applications, proposal template) Partners/Competitors: joint submissions, proposal strategy Storing: donor information, attachments, project links (funding database, project database) Administration: invoices, accounting, accountability (accounting/financial application, project database) Reporting: as required, properly formatted (office applications, financial reporting application) 29
  30. 30. 4. Manage Contacts Experts: subject, country, law… Internal (expertise, employee database, contact info) External (expertise, employer, name, contact info) Representatives: international, other NGOs, governments (organization, position, role, name, contact info, links) Suppliers: food, medicine, supplies, transport, technology (goods & services, company, catalogues, name, links) Contact Directory: data entry, searching, management Add, change, delete, approve content 30
  31. 31. Mobilizing Emergency Content •Interoperability: jurisdictions, organizations, disciplines •Integration: process, function, role, scale •Systems: monitoring, decision support, integration
  32. 32. NGO Knowledge Work (post-activity) Work Technology Interaction 5. After-Action Review capture, administration, efficiency, effectiveness, outcomes Event Database Activity Database(s) Office Applications Sharing, Collaboration 6. Report activities projects, events, issues, accomplishments, outcomes Activity Database(s) Office Applications Sharing 7. Learn & Adapt individual, community, organization, change Learning Database, Change Management Sharing, Collaboration 8. Categorize positions delegates, organizations, countries Voting Database Collaboration, Negotiation, Competition 32
  33. 33. 5. After-Action Review Capture: journal, automated input, template, multi-media (notebooks, tape recorder, video, event information system) Administration: process, HR practices, compliance, values Efficiency: costs, staff, technology, time, effort Effectiveness: milestones & deliverables, outputs, objectives Outcomes: successful negotiation, influence stakeholders, reduced risk, mitigate impacts, increase well-being Lessons learned: what was planned, what happened, what went well, what can be improved, how to improve After-Action Database: (office applications, interface) 33
  34. 34. 6. Report Activities Compile content (information systems, databases) Draft report (office applications, templates) Review (e-mail, collaboration site, office applications) Revise (office applications, version control) Approve (submission & decision process) Produce (document production application) Store (report database, metadata) Distribute (Web site, e-mail, mail) 34 Projects, Events, Response, Accomplishments
  35. 35. 7. Learn and Adapt Individual: awareness, assimilate, memorize, comprehend, apply, analyse, synthesize, evaluate Community: voluntarism, sharing, dialogue, harvesting Organization: identify, consensus, integrate, plan, document, recommend, approve Change: sense of urgency, establish coalition, develop strategy, engage people, empower action, early success, maintain momentum, institutionalize 35
  36. 36. 8. Categorize Positions Compile from multiple sources (external voting data) Analyze statistical trends and patterns (statistical apps.) Interpret underlying context and particular situations Dialogue with individuals (trust, role, security) NGO Voting Database (office applications, interface) 36 Delegates, Organizations, Countries
  37. 37. Main Messages Managing knowledge assets leverages an NGOs capacity to do knowledge work. Social interaction includes sharing, collaboration, negotiation, and competition. Knowledge work involves both technical support and social interaction. 37
  38. 38. E-Mail: albert.simard@drdc-rddc.gc.ca http://cradpdf.drdc-rddc.gc.ca/PDFS/unc121/p536618_A1b.pdf Knowledge Services: A Synthesis of Best Practices Presentations: http://www.slideshare.net/albertsimard/slideshows http://www.slideshare.net/Al.Simard/slideshows

×