This talk tells you why you should measure the changes you do and gives you advice where to start. This talk has been a lightning talk at Lean Kanban North America 2014(LKNA14).

1. Why should I measure and
where should I start to do so?
LKNA14 Ignite Talk
Wolfgang Wiedenroth
@wwiedenroth

5. Metrics

6. Metrics help us to distinct
between good and bad changes
from an objective point of view

7. Emotions
Risk
Measuring

8. "Sometimes, you just have to
roll back with your chair to
take a second look from the
back and make a good guess
how the curve will end up."
- Troy Magennis at LKCE13 speaker dinner

9. "We do only this until we
have enough data to provide
better sample."
- Troy Magennis at LKCE13 speaker dinner

10. Risk
Rolling back
with your
chair
No. of
Samples
Measuring
Quality of
decisions

11. Where should I
start?

12. What is your goal?

13. What makes you “fit
for purpose”?

14. Ask your customer what they
care about!
Make this your core metrics you
always measure!

15. Dissatisfactions
• long lead times
• bad quality
• overburden
• uncertainty
• missing priorization
• too many entry channels
• …

16. WIP limit breach
defect rate
customer
satisfaction
employee
satisfaction
number of
blockers
time spent on “real
quick” work
time tickets
were blocked
time waiting for
external suppliers
rework
time spent on
white noise
…

17. Use the scientific method!
Including measurements!

18. Not like that!
Keep it simple!

19. Use tools
A3
Plan
Act Do
Check
PDCA

20. Check what
happened!

21. Always support change with
measurements!

22. Thank you very much!
Wolfgang Wiedenroth
wolfgang.wiedenroth@it-
agile.de