2. Specialties Seasoned project manager with over 12 years of progressive experience. Experienced in managing multiple remote teams, staff development, performance management, and team building. Proficient with PMI and DMAIC project methodology. Certified Six-Sigma Green Belt, process improvement and business Campaign and Project Manager. Skilled user of all Microsoft Office Suite applications, including MS Project.
3. Professional Experience Washington Mutual /JP Morgan Chase, San Francisco, CA 2007-2009 Assistant Vice President: Retail Statement Channel Campaigns(2008-2009) Senior Project Manager (2007-2009) CiTi Mortgage previously ABN AMRO Bank, Ann Arbor, MI2002-2007 Project Manager (2004-2007) Mortgage Underwriter (2002-2004) Owner Builder Loan Services, Ann Arbor, MI1997-2002 Vice President
4. Sample Projects Statement project that resulted in a statement-marketing template that could be easily used by any line of business transforming an operational business channel into a revenue-generating channel. Statement enhancements project that resulted in meeting regulatory requirements and deadlines, and added the ability to dynamically display information on a statement. Card Partnership launch (PetSmart), resulting in a unique statement and credit card plastic design. Total project implementation costs of 2.1 million dollars.
5. Sample Projects continued Managed a complete website recreation project aimed at driving prospective clients more easily to the organization, resulting in market share gains. Managed a series of self-service training modules from inception, thru implementation and tracking, resulting in a stand-alone training suite of modules designed to enhance the users experience and reduce barriers. Managed an IT project that used the results of a usability study to enhance the user’s experience, resulting in a reduction of barriers for a key business and communication platform. Managed the creation of a new instructor led distance-learning programs for clients; 78% of those polled indicated they intended to send more business based on this training.
6. Additional Highlights Selected as a Transition Team member during the WaMu/Chase re-brand to ensure a superior customer experience for approximately 8 Million customers. Manage Retail statement campaigns for more than 14 million monthly statements resulting in a 6 million dollar reduction in expenses for 2008. Supervise all statement workflow tasks for more than 8 cross functional teams, and more than 50 people resulting in fewer errors and a more consistent customer experience while lowering expenses across three lines of business. Successfully created and implemented ground-up process designed for Senior Management allowing for early impact assessment, governance, risk exposure analyses and on-going oversight for Brand marketing as well as legal/regulatory compliance.
7. Education / Training B.A., Business Administration Cleary University, Ann Arbor, MI Associate Degree, Applied Science and Energy Jordan College, Cedar Springs, MI Six Sigma Green Belt Practitioner