SlideShare a Scribd company logo

SheilaOConnor. Functional.Resume8.16

1 of 2
Download to read offline
Sheila O’Connor MBA, PMP, PMI-ACP
sheilaoconnor@bellsouth.net 904-626-4609 linkedin.com/in/sheilaoconnorpmp
Sr IT Project / Program Manager
Deliver Complex Programs | Improve Client Experience | Optimize Operating Performance
Driver of digital products and enhancements across regions and business segments. Motivated project manager skilled at all facets of
product life cycle from inception to implementation. Accomplished change agent transforming organizations through process optimization
and iterative implementations. Expert in global stakeholder management and executive level communications. Certified Agile Project
Manager and Business Process Professional.
Expertise includes:
Financial Services Industry | Cross Functional / Large Scale Program Management | Stakeholder Management
Selected Accomplishments
Project / Program Management and Organizational Transformation
 Developed the structure and methods for an organization-wide digital transformation program. Improved speed to market and
enhanced customer experience. Led the cross functional teams through the new continuous delivery model.
 Managed Digital Operations & Technology initiatives and products designed to drive digital usage and reduce operational
expense. Organized delivery changes, prioritization, communication and stakeholder management.
 Facilitated annual corporate funding process for over 70, multimillion-dollar digital programs across regions. Ensured digital
requests were aligned to the global digital strategy. Vetted and presented requests to Global Digital finance team and senior
leadership for approval.
 Managed the quarterly facilitation of major initiatives for Citibank’s Credit Card Organization. Led communications and
developed procedures to ensure all stakeholders met required corporate/compliance governance criteria for prioritization.
Obtained CFO approval aligning project lists with strategic and fiscal goals. Procured new technology and implemented global
business solution for the prioritization process.
 Launched an innovative internet payment service product. Worked closely across business sectors (Risk, Legal Compliance,
and Fraud), partners (Worldlink, Banamex, and Microsoft) and technology to define, develop and implement the product.
 Project manager for 5 large conversions. Converted over 17 million accounts into acquiring company’s mainframe system
collaborating with AT&T, TSYS and Citibank. Analyzed systems and processes. Identified and addressed risks. Developed
best practices and prepared production shops across the US for each successful conversion.
Process Optimization
 Delivered process improvement solutions and operating expense reductions for the Consumer & Commercial Banking
business totaling over $100 million in savings. Analyzed business and technology data and identified initiatives to enhance
the customer experience and streamline processes.
 Promoted reengineering methodologies and Lean engineering techniques to solve business challenges, improve customer
experience and foster operational efficiency. Collaborated with teams across Operations, Technology, Compliance and
Fraud to identify reengineering opportunities. Ensured initiatives supported the business strategy and achieved measurable
results. Translated technical work and analytics into an action plan for senior management / sponsor approval.
 Analyzed Fraud’s authentication processes to capitalize on emerging technologies to define process improvement
opportunities for Risk’s Global Authentication program.
 Led a Commercial Bank reengineering project to reduce loan approval cycle time. Reduced cycle time for loans over
$5 million from 90 days to 72 days, improving Citi’s position in the marketplace.
 Addressed Technology’s application infrastructure costs by performing cost and usage analysis. Developed and
implemented a process for Technology infrastructure Distributed Asset team to expedite server virtualization.
 Streamlined the demand management process then implemented a software solution to optimize the prioritization process.
Sheila O’Connor MBA, PMP, PMI-ACP
sheilaoconnor@bellsouth.net 904-626-4609 linkedin.com/in/sheilaoconnorpmp
Professional Experience
Florida Blue
Sr IT Project Manager | Web and Mobile Team 2016 – Present
Agile Project manager for web and mobile projects across the IT organization. Manage the direction, coordination and
communication of projects and programs. Develop scope documents that meet sponsor, customer and technical
requirements. Monitor budget and resources. Manage projects with external dependencies. Identify project issues that
jeopardize cost, quality or implementation. Create and maintain vendor relationships. Foster project management
standards across the organization.
Citibank
Program Manager VP | Program Management Office Global Experience Team 2014 – 2016
Managed the global digital transformation program. PM for O&T Global Digital initiatives and corporate funding process
for all businesses. Partnered with O&T to identify and implement new tool to optimize processing of agile initiatives.
Process Engineer Project Manager VP | Citi Business Process Reengineering 2012 – 2014
Led the Commercial Bank reengineering project to reduce loan cycle time. Led IT application infrastructure cost
reduction initiative. Led Fraud Operations cost optimization initiative.
Project Manager VP | Citi Cards Project Management Office 2007 – 2012
Managed the quarterly facilitation of major initiatives for all businesses and functions in US. Implemented new
technology to optimize the prioritization process globally.
Project Manager E-Business AVP | Customer Service Program Office 2000 – 2007
PM for conversions supporting Operation shops across the country. PM for new digital products and web sites ensuring
optimal customer experience and operational readiness.
Education
 MBA – University of Phoenix
 BA Communications – University of North Florida
 Certified Process Professional - Advanced Business Process Certification
 Certified Project Management Professional - Project Management Institute
 Agile Certified Practitioner - Project Management Institute
Professional Development / Technical Skills
Training: Agile Project Management, PMP, Citi Lean Methodologies, Risk Management, Corporate Governance,
Compliance (i.e. Sarbanes Oxley), Internal Controls, AML (Anti-money laundering training), ECOA Equal Credit
Opportunity Act.
Technical Skills: RTC (IBM’s Rational Team Concert), Plainview, Blueprint, Oracle Primavera Demand Management, JIRA,
Focal Point, SharePoint, Collaborator, Rally for Agile Software Development, Microsoft products (Visio, Excel,
PowerPoint, MS Project, Word).

Recommended

More Related Content

What's hot

SCG Sales Tech Guide
SCG Sales Tech Guide SCG Sales Tech Guide
SCG Sales Tech Guide Robbie Burns
 
Zedrick updated khan_2021_resume_out
Zedrick updated khan_2021_resume_out Zedrick updated khan_2021_resume_out
Zedrick updated khan_2021_resume_out VeeraiahRouthuRouthu
 
L_PAGAN_RESUME_PM
L_PAGAN_RESUME_PML_PAGAN_RESUME_PM
L_PAGAN_RESUME_PMLaura Pagan
 
Allison mills resume 220308
Allison mills resume 220308Allison mills resume 220308
Allison mills resume 220308Allison Mills
 
Lydia Flecha 3 (2)
Lydia Flecha 3 (2)Lydia Flecha 3 (2)
Lydia Flecha 3 (2)Lydia Flecha
 
CV_AldoObregon_12282016
CV_AldoObregon_12282016CV_AldoObregon_12282016
CV_AldoObregon_12282016Aldo Obregón
 
Business Process Professional: Dream Job of the Future
Business Process Professional: Dream Job of the FutureBusiness Process Professional: Dream Job of the Future
Business Process Professional: Dream Job of the FutureNathaniel Palmer
 
Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022Allison Mills
 
Resume_James_B_High
Resume_James_B_HighResume_James_B_High
Resume_James_B_HighJim High
 
Fail to prepare - Softworld 2011
Fail to prepare -  Softworld 2011Fail to prepare -  Softworld 2011
Fail to prepare - Softworld 2011Sageukofficial
 
Fail to prepare, prepare to fail: implementing ERP and CRM systems
Fail to prepare, prepare to fail: implementing ERP and CRM systemsFail to prepare, prepare to fail: implementing ERP and CRM systems
Fail to prepare, prepare to fail: implementing ERP and CRM systemsSageukofficial
 
DBagley Resume-2015
DBagley Resume-2015DBagley Resume-2015
DBagley Resume-2015David Bagley
 
bbc building business capability October28thver2
bbc building business capability October28thver2bbc building business capability October28thver2
bbc building business capability October28thver2Neal. Oswald
 
Kick-Starting Digital Transformation: Four IT Strategies
Kick-Starting Digital Transformation: Four IT StrategiesKick-Starting Digital Transformation: Four IT Strategies
Kick-Starting Digital Transformation: Four IT StrategiesCognizant
 
Resume ken turano_june 2016
Resume ken turano_june 2016Resume ken turano_june 2016
Resume ken turano_june 2016Ken Turano
 
CV__Jaleel_Hussain_Apr 2014
CV__Jaleel_Hussain_Apr 2014CV__Jaleel_Hussain_Apr 2014
CV__Jaleel_Hussain_Apr 2014Jaleel Hussain
 

What's hot (20)

SCG Sales Tech Guide
SCG Sales Tech Guide SCG Sales Tech Guide
SCG Sales Tech Guide
 
Zedrick updated khan_2021_resume_out
Zedrick updated khan_2021_resume_out Zedrick updated khan_2021_resume_out
Zedrick updated khan_2021_resume_out
 
Losie_Debra 8-15
Losie_Debra 8-15Losie_Debra 8-15
Losie_Debra 8-15
 
L_PAGAN_RESUME_PM
L_PAGAN_RESUME_PML_PAGAN_RESUME_PM
L_PAGAN_RESUME_PM
 
Allison mills resume 220308
Allison mills resume 220308Allison mills resume 220308
Allison mills resume 220308
 
Lydia Flecha 3 (2)
Lydia Flecha 3 (2)Lydia Flecha 3 (2)
Lydia Flecha 3 (2)
 
CV_AldoObregon_12282016
CV_AldoObregon_12282016CV_AldoObregon_12282016
CV_AldoObregon_12282016
 
Business Process Professional: Dream Job of the Future
Business Process Professional: Dream Job of the FutureBusiness Process Professional: Dream Job of the Future
Business Process Professional: Dream Job of the Future
 
Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022Allison Mills - Resume March 9, 2022
Allison Mills - Resume March 9, 2022
 
Resume_James_B_High
Resume_James_B_HighResume_James_B_High
Resume_James_B_High
 
Fail to prepare - Softworld 2011
Fail to prepare -  Softworld 2011Fail to prepare -  Softworld 2011
Fail to prepare - Softworld 2011
 
Fail to prepare, prepare to fail: implementing ERP and CRM systems
Fail to prepare, prepare to fail: implementing ERP and CRM systemsFail to prepare, prepare to fail: implementing ERP and CRM systems
Fail to prepare, prepare to fail: implementing ERP and CRM systems
 
Resume - MS
Resume - MSResume - MS
Resume - MS
 
DBagley Resume-2015
DBagley Resume-2015DBagley Resume-2015
DBagley Resume-2015
 
bbc building business capability October28thver2
bbc building business capability October28thver2bbc building business capability October28thver2
bbc building business capability October28thver2
 
Kick-Starting Digital Transformation: Four IT Strategies
Kick-Starting Digital Transformation: Four IT StrategiesKick-Starting Digital Transformation: Four IT Strategies
Kick-Starting Digital Transformation: Four IT Strategies
 
Resume ken turano_june 2016
Resume ken turano_june 2016Resume ken turano_june 2016
Resume ken turano_june 2016
 
Patricia McGrady Resume
Patricia McGrady ResumePatricia McGrady Resume
Patricia McGrady Resume
 
jrobinsonWM
jrobinsonWMjrobinsonWM
jrobinsonWM
 
CV__Jaleel_Hussain_Apr 2014
CV__Jaleel_Hussain_Apr 2014CV__Jaleel_Hussain_Apr 2014
CV__Jaleel_Hussain_Apr 2014
 

Viewers also liked

Viewers also liked (6)

Shadonna Curtis (1)
Shadonna Curtis (1)Shadonna Curtis (1)
Shadonna Curtis (1)
 
tangelawresume
tangelawresumetangelawresume
tangelawresume
 
ConklinResume2
ConklinResume2ConklinResume2
ConklinResume2
 
2017 Resume - Tameeka Lamb
2017 Resume - Tameeka Lamb2017 Resume - Tameeka Lamb
2017 Resume - Tameeka Lamb
 
General Resume
General ResumeGeneral Resume
General Resume
 
Social Work Resume 2016
Social Work Resume 2016Social Work Resume 2016
Social Work Resume 2016
 

Similar to SheilaOConnor. Functional.Resume8.16

Similar to SheilaOConnor. Functional.Resume8.16 (20)

Arnie Esquivel Resume
Arnie Esquivel Resume Arnie Esquivel Resume
Arnie Esquivel Resume
 
T Ciccodicola, Technology Leader
T Ciccodicola, Technology LeaderT Ciccodicola, Technology Leader
T Ciccodicola, Technology Leader
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
 
David Bagley Resume - 2015 generic
David Bagley Resume - 2015 genericDavid Bagley Resume - 2015 generic
David Bagley Resume - 2015 generic
 
C C Resume 2010aug2
C C Resume 2010aug2C C Resume 2010aug2
C C Resume 2010aug2
 
Latest CV/resume - Nick Broom
Latest CV/resume - Nick BroomLatest CV/resume - Nick Broom
Latest CV/resume - Nick Broom
 
Ciccodicola, t technology leader
Ciccodicola, t   technology leaderCiccodicola, t   technology leader
Ciccodicola, t technology leader
 
Sudhakar_Resume
Sudhakar_ResumeSudhakar_Resume
Sudhakar_Resume
 
Essig, Ileana EXPANDED RESUME
Essig, Ileana EXPANDED RESUMEEssig, Ileana EXPANDED RESUME
Essig, Ileana EXPANDED RESUME
 
Anthony Randolph 2011
Anthony Randolph 2011Anthony Randolph 2011
Anthony Randolph 2011
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
 
dbagley-resume-gen
dbagley-resume-gendbagley-resume-gen
dbagley-resume-gen
 
DAVID SALAZAR Updated Resume
DAVID SALAZAR Updated ResumeDAVID SALAZAR Updated Resume
DAVID SALAZAR Updated Resume
 
Akash das bd am-india
Akash das  bd am-indiaAkash das  bd am-india
Akash das bd am-india
 
Indira_Pressil_Resume_02 2016
Indira_Pressil_Resume_02 2016Indira_Pressil_Resume_02 2016
Indira_Pressil_Resume_02 2016
 
Robert\'s Resume
Robert\'s ResumeRobert\'s Resume
Robert\'s Resume
 
D bagley resume-dco
D bagley resume-dcoD bagley resume-dco
D bagley resume-dco
 
Svinkelstin A, Sr PMO-V2.67
Svinkelstin A, Sr PMO-V2.67Svinkelstin A, Sr PMO-V2.67
Svinkelstin A, Sr PMO-V2.67
 
Badari garapati resume
Badari garapati resumeBadari garapati resume
Badari garapati resume
 
Kim K Business Analyst Resume
Kim K Business Analyst ResumeKim K Business Analyst Resume
Kim K Business Analyst Resume
 

SheilaOConnor. Functional.Resume8.16

  • 1. Sheila O’Connor MBA, PMP, PMI-ACP sheilaoconnor@bellsouth.net 904-626-4609 linkedin.com/in/sheilaoconnorpmp Sr IT Project / Program Manager Deliver Complex Programs | Improve Client Experience | Optimize Operating Performance Driver of digital products and enhancements across regions and business segments. Motivated project manager skilled at all facets of product life cycle from inception to implementation. Accomplished change agent transforming organizations through process optimization and iterative implementations. Expert in global stakeholder management and executive level communications. Certified Agile Project Manager and Business Process Professional. Expertise includes: Financial Services Industry | Cross Functional / Large Scale Program Management | Stakeholder Management Selected Accomplishments Project / Program Management and Organizational Transformation  Developed the structure and methods for an organization-wide digital transformation program. Improved speed to market and enhanced customer experience. Led the cross functional teams through the new continuous delivery model.  Managed Digital Operations & Technology initiatives and products designed to drive digital usage and reduce operational expense. Organized delivery changes, prioritization, communication and stakeholder management.  Facilitated annual corporate funding process for over 70, multimillion-dollar digital programs across regions. Ensured digital requests were aligned to the global digital strategy. Vetted and presented requests to Global Digital finance team and senior leadership for approval.  Managed the quarterly facilitation of major initiatives for Citibank’s Credit Card Organization. Led communications and developed procedures to ensure all stakeholders met required corporate/compliance governance criteria for prioritization. Obtained CFO approval aligning project lists with strategic and fiscal goals. Procured new technology and implemented global business solution for the prioritization process.  Launched an innovative internet payment service product. Worked closely across business sectors (Risk, Legal Compliance, and Fraud), partners (Worldlink, Banamex, and Microsoft) and technology to define, develop and implement the product.  Project manager for 5 large conversions. Converted over 17 million accounts into acquiring company’s mainframe system collaborating with AT&T, TSYS and Citibank. Analyzed systems and processes. Identified and addressed risks. Developed best practices and prepared production shops across the US for each successful conversion. Process Optimization  Delivered process improvement solutions and operating expense reductions for the Consumer & Commercial Banking business totaling over $100 million in savings. Analyzed business and technology data and identified initiatives to enhance the customer experience and streamline processes.  Promoted reengineering methodologies and Lean engineering techniques to solve business challenges, improve customer experience and foster operational efficiency. Collaborated with teams across Operations, Technology, Compliance and Fraud to identify reengineering opportunities. Ensured initiatives supported the business strategy and achieved measurable results. Translated technical work and analytics into an action plan for senior management / sponsor approval.  Analyzed Fraud’s authentication processes to capitalize on emerging technologies to define process improvement opportunities for Risk’s Global Authentication program.  Led a Commercial Bank reengineering project to reduce loan approval cycle time. Reduced cycle time for loans over $5 million from 90 days to 72 days, improving Citi’s position in the marketplace.  Addressed Technology’s application infrastructure costs by performing cost and usage analysis. Developed and implemented a process for Technology infrastructure Distributed Asset team to expedite server virtualization.  Streamlined the demand management process then implemented a software solution to optimize the prioritization process.
  • 2. Sheila O’Connor MBA, PMP, PMI-ACP sheilaoconnor@bellsouth.net 904-626-4609 linkedin.com/in/sheilaoconnorpmp Professional Experience Florida Blue Sr IT Project Manager | Web and Mobile Team 2016 – Present Agile Project manager for web and mobile projects across the IT organization. Manage the direction, coordination and communication of projects and programs. Develop scope documents that meet sponsor, customer and technical requirements. Monitor budget and resources. Manage projects with external dependencies. Identify project issues that jeopardize cost, quality or implementation. Create and maintain vendor relationships. Foster project management standards across the organization. Citibank Program Manager VP | Program Management Office Global Experience Team 2014 – 2016 Managed the global digital transformation program. PM for O&T Global Digital initiatives and corporate funding process for all businesses. Partnered with O&T to identify and implement new tool to optimize processing of agile initiatives. Process Engineer Project Manager VP | Citi Business Process Reengineering 2012 – 2014 Led the Commercial Bank reengineering project to reduce loan cycle time. Led IT application infrastructure cost reduction initiative. Led Fraud Operations cost optimization initiative. Project Manager VP | Citi Cards Project Management Office 2007 – 2012 Managed the quarterly facilitation of major initiatives for all businesses and functions in US. Implemented new technology to optimize the prioritization process globally. Project Manager E-Business AVP | Customer Service Program Office 2000 – 2007 PM for conversions supporting Operation shops across the country. PM for new digital products and web sites ensuring optimal customer experience and operational readiness. Education  MBA – University of Phoenix  BA Communications – University of North Florida  Certified Process Professional - Advanced Business Process Certification  Certified Project Management Professional - Project Management Institute  Agile Certified Practitioner - Project Management Institute Professional Development / Technical Skills Training: Agile Project Management, PMP, Citi Lean Methodologies, Risk Management, Corporate Governance, Compliance (i.e. Sarbanes Oxley), Internal Controls, AML (Anti-money laundering training), ECOA Equal Credit Opportunity Act. Technical Skills: RTC (IBM’s Rational Team Concert), Plainview, Blueprint, Oracle Primavera Demand Management, JIRA, Focal Point, SharePoint, Collaborator, Rally for Agile Software Development, Microsoft products (Visio, Excel, PowerPoint, MS Project, Word).