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Best Practices for Engaging with Salesforce.com for Enterprise Deployments

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Best Practices for Engaging with Salesforce.com for Enterprise Deployments   Steve Schlabs, salesforce.com, Facilitator Sue Goble, salesforce.com, VP Professional Service, EMEA Raj Mistry, salesforce.com, Director GIS Eric Kelleher, salesforce.com, VP Education Services Karen Hennessy, Manager, Premier Support Track: Large Enterprise Deployments
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The On-Demand Model is Different Build Your Own  Plug In, Subscribe Pay-per-use Traditional Software On-Demand Utility
Implementing On-Demand is Different! Traditional Software On-Demand Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We’ve Had Great Teachers! ~4,500 Subscribers ~7,500 Subscribers ~5,000 Subscribers 3,900 Subscribers Enterprise Standard ~ 1,500 Subscribers ~ 5,000 Subscribers ~ 2,800  Subscribers ~ 6,700  Subscribers ~1,700 Subscribers ~ 5,200 Subscribers ~1,000 Subscribers

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Best Practices for Engaging with Salesforce.com for Enterprise Deployments

  • 1. Best Practices for Engaging with Salesforce.com for Enterprise Deployments Steve Schlabs, salesforce.com, Facilitator Sue Goble, salesforce.com, VP Professional Service, EMEA Raj Mistry, salesforce.com, Director GIS Eric Kelleher, salesforce.com, VP Education Services Karen Hennessy, Manager, Premier Support Track: Large Enterprise Deployments
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  • 4. The On-Demand Model is Different Build Your Own Plug In, Subscribe Pay-per-use Traditional Software On-Demand Utility
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  • 6. We’ve Had Great Teachers! ~4,500 Subscribers ~7,500 Subscribers ~5,000 Subscribers 3,900 Subscribers Enterprise Standard ~ 1,500 Subscribers ~ 5,000 Subscribers ~ 2,800 Subscribers ~ 6,700 Subscribers ~1,700 Subscribers ~ 5,200 Subscribers ~1,000 Subscribers
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  • 9. Operating Model – Center of Excellence the core team
  • 10. Roadmap that Supports CRM Strategy High concurrency, incremental functional phases
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  • 15. Delivering on the Promise of Integration AppExchange Data Management Integration People Information Process
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  • 23. Education Solution Plans Need to Span All Dimensions Multi-Phase Deployments Require Comprehensive Planning Application Modules Lines of Business User Groups Divisions Application Features Languages Custom Apps AppExchange Apps Countries Processes
  • 24. Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Roles Phases of Usage
  • 25. Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Education Solution Plan (Sample) Roles Phases of Usage
  • 26. Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Education Solution Plan (Sample) Roles Phases of Usage
  • 27. Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Education Solution Plan (Sample) Roles Phases of Usage
  • 28. Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Education Solution Plan (Sample) Roles Phases of Usage
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  • 32. Support + Administration Structure & Process Option 1 – Centralize Application Management Option 2 – Regionalize Application Management
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  • 36. Q&A