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Resume: Francine Wolfe 2009

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Resume for Francine Wolfe (as of February 2009)

Resume: Francine Wolfe 2009

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FRANCINE S. WOLFE

BUSINESS ANALYSIS TEAM LEADER
Astute visionary business analysis professional who inspires confidence while leading others to
define and solve complex business problems using appropriate information technology, primarily
for customer relationship management, data management, and IT governance. Drawing on
Toastmasters training, can provide highly effective training and mentoring for people needing to
understand various software development lifecycle (SDLC) concepts, processes, and tools.

KEY ACCOMPLISHMENTS
 Implemented a successful global Business Analysis Center of Excellence through well-
  structured communications, training, methodology refinement, and follow-up
 Saved $1 million – and increased user satisfaction – by replacing sales forecasting system
 Received team award for a global communications and training campaign that drove the
  successful coordinated roll-out of new enterprise project management (ITG) and quality
  management (Quality Center) tools
 Increased business partner (worldwide sales organization) confidence in IT support team by
  implementing processes to appropriately set expectations – and by following through to deliver
  on-time, within budget, and with zero defects due to completeness & accuracy of requirements

PROFESSIONAL EXPERIENCE
DUN & BRADSTREET [ D A T A P R O V I D E R : B U S I N E S S I N S I G H T ]           (2004-2009)
  Business Analysis Center of Excellence Lead
  Defined business analysis processes, policies, & training while managing consulting resources
   Trained more than 50 business analysts (US & UK), plus project teams & business partners on:
          Business Requirements Framework—a custom RUP-like methodology
          Telelogic DOORS/System Architect—configured for D&B
   Created QuickBase application to manage resources supporting multiple concurrent projects
   Led pilots as primary point-of-contact for DOORS and System Architect
  Communications & Training Lead for ITG/PPM & Quality Center deployment
  Created and implemented communications, training, and pilot implementation plans for global
  deployment of new enterprise project/portfolio management and quality management tools
   Created & delivered 2-day training classes in 3 different countries (plus overview sessions) on:
      ITG—Training delivered to over 100 project managers, plus finance managers and support staff:
      Quality Center—Training included 6 separate modules delivered to more than 40 QA Leads
   Created communication theme, email updates, brochures, posters, and reference materials
   Managed pilot deployment of ITG in phases, adjusting plans & training based on feedback
   Successful, on-time global launch resulted in a team “Galileo” award and bonus
  Winning Culture Champion for global PMO
  Introduced rewards & recognition program, created team website, and inspired team to work
  together using a new strategy. Received monetary award for ESI improvement of over 20%
  Business Process Analyst
  Developed processes that improved governance, including application transition & gate reviews
  Application Support Team Leader for sales force automation, data quality, & order entry
   Using QuickBase to manage issues reduced project management effort by more than 95% &
      increased business partner satisfaction
   Cross-trained and increased productivity of Siebel support staff
FRANCINE WOLFE                                                                                            2
                                                                                                  PAGE

PROFESSIONAL EXPERIENCE (CONTINUED)
CONSULTI N G AT IMS HEALTH, INC. [DAT A P R O V I D E R : R X ]                                 (2003)
  Business Analyst for Rx & prescriber data enhancements
   Introduced Use Case-based requirements process, adding rigor & quality
AGERE SYSTEMS, INC. [MAN U F A C T U R E R : S E M I C O N D U C T O R S ]         (1999 – 2003)
  Project Manager & Lead Business Analyst for sales force automation tools
  Liaison between Sales Operations and IT for all application development and support
   Developed request prioritization process that set reasonable expectations for all parties
   On time, under budget, widely praised implementations with zero defect deployment
   Led analysis/design and project teams building new tools that drove process improvements in:
      Sales Forecasting—replaced Siebel with savings/cost avoidance of over $1 million/year
      Contact Management—tracked promises made & retained contacts from ex-employees
CONSULTI N G AT AT&T /LUCENT [TELECOMMU N I C A T I O N S ]                        (1991 – 1999)
  Project Manager for legacy Y2K remediation, tracking, and contingency planning
  Sr. Consultant for software consulting company
    Edited management consulting practice definition materials
    Created & taught classes on meeting facilitation and System Architect
  Staff Manager (of up to 18 consultants) for software consulting company
  Lead Business Operations Engineer for data networking group process reengineering
    Decreased data entry (virtually eliminating redundant entry), with a 20% decrease in e-mail
  Lead SAP R/3 Configuration Analyst for order management system
  Business Process Modeling Consultant for customer relationship mgmt. process definition

EDUCATION
COLLEGE
  B.S. Computer Science                                          Rutgers University (Cook College)
  Business Management                                         California State University, Northridge
  Certificate program included Accounting, Organizational Behavior, and Business Law.
PROFESSI O N A L DEVELOPMENT
  Software: DOORS, System Architect, PPM, Quality Center, Savvion, Visual Basic, C, SQL
  Processes, Methodologies & Techniques: Business Analysis (structured methods, RUP, Agile,
  BABOK, Use Cases, OOA/UML), Six Sigma Green Belt, Facilitation/Requirements workshops,
  Project Management, & Logical Data Modeling

SOFTWARE PACKAGES
  DOORS, System Architect, Req Pro, Global IDs, HP PPM & Quality Center, QuickBase, Visio,
  Siebel, MS-Office (Word, Project, PowerPoint, Excel, Access), Front Page, SAP R/3

ORGANIZATIONS
IIBA, NE W JE R S E Y CHAPTER
   Board Secretary
CEDAR CREE K FARM COMMUNI T Y ASSOCI AT I O N
  Board Secretary/Treasurer & Newsletter Editor
  Increased fiscal stability, fairness, and overall transparency by leading self-management transition,
  adjusting fee structures, establishing community website, & standardizing processes
TOASTMASTERS INTERNATI O N A L
  President, Educational Vice President, Area Governor, & Bulletin Editor
  Won speech contests & Outstanding Toastmaster award for 100% membership retention
Ad

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Resume: Francine Wolfe 2009

  • 1. FRANCINE S. WOLFE BUSINESS ANALYSIS TEAM LEADER Astute visionary business analysis professional who inspires confidence while leading others to define and solve complex business problems using appropriate information technology, primarily for customer relationship management, data management, and IT governance. Drawing on Toastmasters training, can provide highly effective training and mentoring for people needing to understand various software development lifecycle (SDLC) concepts, processes, and tools. KEY ACCOMPLISHMENTS  Implemented a successful global Business Analysis Center of Excellence through well- structured communications, training, methodology refinement, and follow-up  Saved $1 million – and increased user satisfaction – by replacing sales forecasting system  Received team award for a global communications and training campaign that drove the successful coordinated roll-out of new enterprise project management (ITG) and quality management (Quality Center) tools  Increased business partner (worldwide sales organization) confidence in IT support team by implementing processes to appropriately set expectations – and by following through to deliver on-time, within budget, and with zero defects due to completeness & accuracy of requirements PROFESSIONAL EXPERIENCE DUN & BRADSTREET [ D A T A P R O V I D E R : B U S I N E S S I N S I G H T ] (2004-2009) Business Analysis Center of Excellence Lead Defined business analysis processes, policies, & training while managing consulting resources  Trained more than 50 business analysts (US & UK), plus project teams & business partners on: Business Requirements Framework—a custom RUP-like methodology Telelogic DOORS/System Architect—configured for D&B  Created QuickBase application to manage resources supporting multiple concurrent projects  Led pilots as primary point-of-contact for DOORS and System Architect Communications & Training Lead for ITG/PPM & Quality Center deployment Created and implemented communications, training, and pilot implementation plans for global deployment of new enterprise project/portfolio management and quality management tools  Created & delivered 2-day training classes in 3 different countries (plus overview sessions) on: ITG—Training delivered to over 100 project managers, plus finance managers and support staff: Quality Center—Training included 6 separate modules delivered to more than 40 QA Leads  Created communication theme, email updates, brochures, posters, and reference materials  Managed pilot deployment of ITG in phases, adjusting plans & training based on feedback  Successful, on-time global launch resulted in a team “Galileo” award and bonus Winning Culture Champion for global PMO Introduced rewards & recognition program, created team website, and inspired team to work together using a new strategy. Received monetary award for ESI improvement of over 20% Business Process Analyst Developed processes that improved governance, including application transition & gate reviews Application Support Team Leader for sales force automation, data quality, & order entry  Using QuickBase to manage issues reduced project management effort by more than 95% & increased business partner satisfaction  Cross-trained and increased productivity of Siebel support staff
  • 2. FRANCINE WOLFE 2 PAGE PROFESSIONAL EXPERIENCE (CONTINUED) CONSULTI N G AT IMS HEALTH, INC. [DAT A P R O V I D E R : R X ] (2003) Business Analyst for Rx & prescriber data enhancements  Introduced Use Case-based requirements process, adding rigor & quality AGERE SYSTEMS, INC. [MAN U F A C T U R E R : S E M I C O N D U C T O R S ] (1999 – 2003) Project Manager & Lead Business Analyst for sales force automation tools Liaison between Sales Operations and IT for all application development and support  Developed request prioritization process that set reasonable expectations for all parties  On time, under budget, widely praised implementations with zero defect deployment  Led analysis/design and project teams building new tools that drove process improvements in: Sales Forecasting—replaced Siebel with savings/cost avoidance of over $1 million/year Contact Management—tracked promises made & retained contacts from ex-employees CONSULTI N G AT AT&T /LUCENT [TELECOMMU N I C A T I O N S ] (1991 – 1999) Project Manager for legacy Y2K remediation, tracking, and contingency planning Sr. Consultant for software consulting company  Edited management consulting practice definition materials  Created & taught classes on meeting facilitation and System Architect Staff Manager (of up to 18 consultants) for software consulting company Lead Business Operations Engineer for data networking group process reengineering  Decreased data entry (virtually eliminating redundant entry), with a 20% decrease in e-mail Lead SAP R/3 Configuration Analyst for order management system Business Process Modeling Consultant for customer relationship mgmt. process definition EDUCATION COLLEGE B.S. Computer Science Rutgers University (Cook College) Business Management California State University, Northridge Certificate program included Accounting, Organizational Behavior, and Business Law. PROFESSI O N A L DEVELOPMENT Software: DOORS, System Architect, PPM, Quality Center, Savvion, Visual Basic, C, SQL Processes, Methodologies & Techniques: Business Analysis (structured methods, RUP, Agile, BABOK, Use Cases, OOA/UML), Six Sigma Green Belt, Facilitation/Requirements workshops, Project Management, & Logical Data Modeling SOFTWARE PACKAGES DOORS, System Architect, Req Pro, Global IDs, HP PPM & Quality Center, QuickBase, Visio, Siebel, MS-Office (Word, Project, PowerPoint, Excel, Access), Front Page, SAP R/3 ORGANIZATIONS IIBA, NE W JE R S E Y CHAPTER Board Secretary CEDAR CREE K FARM COMMUNI T Y ASSOCI AT I O N Board Secretary/Treasurer & Newsletter Editor Increased fiscal stability, fairness, and overall transparency by leading self-management transition, adjusting fee structures, establishing community website, & standardizing processes TOASTMASTERS INTERNATI O N A L President, Educational Vice President, Area Governor, & Bulletin Editor Won speech contests & Outstanding Toastmaster award for 100% membership retention