1. CURRICULUM-VITAE
VILMA VINNIEFRED SALDANA
Address:
29/79, Arya Nagar, Kuri bhagatasni
Housing Board, Basani 1st
phase
Jodhpur – 342008
Mobile – +91 8086079916
E –mail – saldana.vilma@yahoo.in
Skype ID – vilma.saldana2
C a r e e r O v e r v i e w
A result oriented professional with nearly 9 Years to continue experience
in Housekeeping Operations, Customer Relationship Management, People
Management, Vendor Management, & successfully achieved goals under
pressure & built housekeeping Team as multiskilled in Hospitality
industry. I am working as Executive Housekeeper with Keys Hotel
Trivandrum, Kerala. My great work ethic, attention to detail, and my
respect for Job is making me more Confident towards my Job Profile. Apart
from Housekeeping having experience for the Pre Opening, Renovation,
Pest control, Laundry, Horticulture, Uniform design, Type of decoration,
Towel arts, Cost control, Team building, Personalized service to guest.
Having knowledge for floor care such as Marble (Nobile, Terranova,)
Parquet floor. Knowledge of computer to provide me more space to keep
my operation smooth and effective. I have done T3 training course from
Pimpri Pune. And I have done E-learning Course from Hospitality e-
university & keys hotels by online. I have an attitude & always open to
learn & change for me nothing is impossible because impossible makes I
am Possible.
A C A D E M I C A C H I E V E M E N T :
P R O F E S S I O N A L A C H I E V E M E N T :
S.NO. Degree Year University
1 IHM 2008 KONARK UNIVERSITY,JAIPUR
2 MBA (Hospitality
Management)
PURSUING
K.S.O.U. UNIVERSITY
P R O F E S S I O N A L E X P E R I E N C E :
Apr 2006 to Oct 2006
S.NO. Degree Year Board/University
1 S.S.C. 1998 RAJASTHAN. BOARD
2 H.S.C. 2000 RAJASTHAN. BOARD
3 B.A. 2006 JNVU UNIVERSITY Jodhpur

2. Company : SAROVAR GROUP,
Hotel : PARK PLAZA, JODHPUR.
City : JODHPUR, Rajasthan
Job Position : Industrial Trainee
Job Profile : Worked in F&B service, Housekeeping desk, F/Office,
Nov 2006 to Mar 2007
Company : Shree Ram International
Hotel : Shree Ram International
City : Jodhpur, Rajasthan
Job Position : Job trainee Worked as Guest Relation Executive
Job Profile :
 Front Office- Check in, Check out, Reservation.
 Housekeeping - Room Making, Desk Handling and Floor scrubbing.
 Event management -Party decoration and arrange lots of active for
guest.
Apr 2007 to Mar 2008
Company : The Bonsai Pvt. Ltd.
Hotel : The Corus
City : New Delhi
Job Position : Housekeeping Supervisor
Job Profile :
 Marble Polishing of public area and maintain on daily basis.
 Handling Minibar consumption report daily and Lost and Found register.
 Taking inventories for Linen, glassware and Chinaware used in guest rooms
 Knowledge about Carpet leaning and Shampooing.
 Responsible for Monthly inventory of linen and equipment done as duty.
 Maintaining the standard of cleaning according to hotel standards
Apr 2008 to May 2011
Company : The Bonsai Pvt. Ltd.
Hotel : The Corus
City : New Delhi
Job Position : Assistant Housekeeping Manager
Job Profile :
 Allocation of team members in areas as required and maintaining a schedule
of daily cleaning.
 Schedules made for extra cleaning and allocation of sections for supervisors
and Room attendant.
 Monitoring of standard Cleanliness of Rooms and new amenities placed in
guest rooms.
 Updating and following through the pending maintenance, coordinating with
engineering for completion

3.  Handling of Everyday Housekeeping operations and coordinating with Front
office for blocking of rooms for arrivals.
 Effective oversight of the housekeeping staff in the daily operation of the
department, including maintaining discipline within the team and maintenance
of effective departmental practices to maintain Quality standards.
 Meeting deadlines as planned by management for opening of hotel.
 Handling efficiently daily operations with minimum staffing.
Jan 2012 to Nov 2013
Company : Ranbanga Jodha Hotel Pvt. Ltd.
Hotel : Ranbanga Palace
City : Jodhpur
Job Position : Assistant Housekeeping Manager
Job Profile :
 Controlling of Inventories of Furniture’s, Equipments and Planning of new
guest rooms.
 Capital Budgeting for the year and also monitoring of budget for the
Housekeeping Department.
 Training of Team members on a daily Basis for operations in Housekeeping
and also monitoring the progress.
 Handling of maintenance defects of renovated guest rooms and Public area of
the hotel.
 Scheduling for all types of cleaning of the hotel and on special cleaning.
 Planning and budgeting the revenues and costs for the Housekeeping
department.
 Review the monthly business/occupancy reports and develop a work plan
 Ensure that all the operational standard procedures/guidelines set for all the
processes/activities/situations are followed (Key Control, Lost & Found etc).
 Co-ordinate with the Front Office department on releasing of rooms and
special guest requests (hard board, flower arrangements etc).
 Ensure good physical upkeep, condition of guestrooms and various
housekeeping equipment and Co-ordinate with the Engineering department for
the repairs and maintenance.
 Monitor the aesthetic standards of the hotel which includes flower
arrangements, gardens, and interiors etc.
 Address any grievance and counseling issues among the department staff.
 Coordinate with all vendor & suppliers.
 Plan and coordinate the activities of housekeeping supervisors and their crew.
Nov 2013 to Mar 2015
Company : Berggruen Hotels Pvt Ltd.
Hotel : The Pratap Palace A Keys Resort.
City : Ajmer, Rajasthan
Job Position : Assistant Housekeeping Manager
Job Profile :
 Staffing and scheduling of the department and allocation of duties.

4.  Develop systems and procedures that achieve higher cost efficiency and guest
satisfaction.
 Performance Appraisal/ Management of the staff in the department.
 Manage the inventory of supplies, linen and equipment and maintain their
records.
 Up keep of guest rooms & public area
 Ensuring smooth coordination between user depts. Such as Front Office,
Maintenance, F&B Service, Accounts etc.
 Recruitment & Management of the staff in the department in coordination
with HR
 Lay down service standard regarding cleanliness, amenities & maintenance in
rooms, & ensure adherence to these
 Preparation of Monthly Reports, Inventories, Indenting& Training Schedules
 Handling of Appraisals for team members
 Up keeping of the guest rooms &other outlets
 Briefing to the supervisors task for the days
 Checking of the vip rooms
 Preparing daily cost for the day
 Preparation of the monthly reports & inventory
 Giving training to supervisors & staff
 Smooth coordination between all the departments
Mar 2015 to till date
Company : Berggruen Hotels Pvt. Ltd.
Hotel : Keys Hotel Thiruvananthapuram
City : Thiruvananthapuram, Kerala
Job Position : Housekeeping Manager
Job Profile :
 Manage the inventory of supplies, linen and equipment and maintain their
records
 Develops and implements business strategies for housekeeping
 Monitors status regularly and adjusts strategies as appropriate
 Manages the operation of the housekeeping, public space and laundry areas.
Ensures that the rooms and public space areas are spotless and continually
restocked and straightened
 Develops and implements processes, procedures and standards for assigned
departments which support achievement of service and financial goals
 Prepares annual budget; monitors achievement of budget and takes corrective
steps as appropriate
 Inspects rooms, public space and back-of-the house areas continually
 Determines appropriate staffing levels for forecasted business and schedules
employees accordingly
 Develops and implements process for providing employees with customer
service, technical and safety training on an ongoing basis
 Oversees inventory, purchasing, disbursement and cost control for all linens,
cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
 Monitors assigned departments with compliance to safety standards

5.  Coordinates room availability with the Front Office Manager
 Coordinates room maintenance with Engineering
 Recruits and selects qualified candidates
 Provides employees with the orientation and training needed to understand
expectations and perform job responsibilities
 Communicates performance expectations and provides employees with on-
going feedback
 Provides employees with coaching and counseling as needed to achieve
performance objectives and their fullest potential
 Ensures that employees provide genuine hospitality and teamwork on an
ongoing basis
 Uses teamwork to support guests and employees
 Seeks opportunities to improve the customer experience by seeking customer
feedback, reviewing management reports and developing strategies to improve
department and hotel services
 Provides employees with the tools, training and environment they need to
deliver best Service and teamwork
 Preparation of Monthly Reports, Inventories, Indenting& Training Schedules
 Preparing daily cost for the day
 Handling efficiently daily operations with minimum staffing.
E X T R A A C H I E V M E N T :
 Certified ‘TRAIN THE TRAINER’ Program.
T E C H N I C A L E X P E R I E N C E :
 Knowledge in Computer
 IDS Software, HMS, RMS Software
 Operating system-Window 7
 Internet and Email, Power Point
P E R S O N A L A B I L I T I E S & S K I L L S :
 Reliable and Responsible.
 Innovative and able to develop New Ideas.
 Convincing skills with a logical mind.
 Management skills, work as a team or group leader.
 Strongly committed to assigned task.
 Hard working, Team player, Positive Attitude and Confident.
P E R S O N A L D E T A I L S :
Father’s name : Late. Noel Saldana
Date of Birth : 29th Nov. 1982
Nationality : Indian
Language known : English, Hindi, Konkani
Passport No. : G0487904
D E C L A R A T I O N :
I hereby declare that all the above mentioned information and Particulars furnished
are true to the best of my knowledge and belief.

6. DATE (VILMA VINNIEFRED SALDANA)

7. DATE (VILMA VINNIEFRED SALDANA)