This resume is for Shailendra Chauhan, who has over 8 years of experience in housekeeping and guest services roles. He completed a 4-year degree in hotel management. His skills include leadership, teamwork, cleaning, inventory management, and hospitality. Currently he works as a housekeeping supervisor at a hotel in Delhi, where he oversees cleaning staff, handles complaints, and ensures adequate supplies. His objective is to use his skills and experience to help an organization achieve its goals through efficient customer service.

1. CIRCULLAM VITAE
SHAILENDRA CHAUHAN
D-200, 1st Floor, Ganesh Nagar, Delhi 92.
E-mail:- shailendra.chauhan981@gmail.com
Mobile No.:- +91-9953-749-759
CAREER OBJECTIVE:
Looking for a dynamic and challenging atmosphere where I can explore my skill sets and bring them to
effective use for achieving the organizational objectives by providing the clients and customers with
professional and efficient services.
QUALIFICATION:
Completed 4 years degree program in BHMCT from KUKREJA INSTITUTE OF HOTEL MANAGEMENT &
CATERING TECHNOLOGY, DEHRADUN (2008-12).
SKILLS:
 Leadership
 Team player
 Spring cleaning
 Making Roaster
 Flower arrangements
 Leave planning
 Stock receiving and inventory management
 In-depth knowledge of various housekeeping equipment and products
 Knowledge and expertise over laundry operations
 Familiar with the latest industrial trends
 Leadership skills
 Quick decision making
 Hospitality skills
 Capable to document the important notes which help in future.
 Arrange the different programs of specialist to motivate the workers.
 Keep the records of customers by creating database which is used in future.
 PMS operation (QnQ,OPERA and WINHMS)
 MS Office (word ,excel, PowerPoint)
 Always puts guests first and at the top of any list.
 Navigating property management systems.
 Able to handle any emergency situations that may arise.

2. AREAS OF EXPERTISE:
 Deep cleaning
 Setting high standards
 Attention to detail
 Managing performance
 Forecasting problems
EXPERIENCED PROFILE:
 Presently working with Piccadilly New Delhi (228 rooms) as housekeeping
 Supervisor since Jan 2014.
 Worked with Hilton New Delhi as Guest Service assistant for 1 year.
 Worked 7 months in “DEVI RATN” boutique hotel & resort Jaipur (62 suites & 3 villas), as
 a guest service associate, that is theme based hotel and this building infrastructure
 inspired by Jantra mantra’s building Jaipur.
 6Months` of Industrial Training from “PARK INN” Gurgaon (Oct. 2009-April 2010).
 Making sure there are sufficient numbers of staff on duty to be able to look after the
 needs of the business.
 Keeping a daily, weekly and monthly cleaning check list.
 Managing staff absence and sickness levels.
 Informing staff of work that needs to be completed daily.
 Resolving any customer complaints to a satisfactory conclusion.
 Carrying out any laundry duties.
 Making an inventory list of stock to ensure adequate supplies are always available.
 Rectifying outstanding quality issues immediately with room attendants.
 Opening boxes and crates of stock.
 Reporting and dangerous situations to senior managers.
 Notifying Managers when supplies are needed.
 Treating all guests with courtesy, respect, helpfulness and sincerity.
 Delegating tasks to individual members of staff.
 Making reassignments to cover staff absenteeism.
 Praising staff when they have done well.
 Performing general administrative duties.
 Writing up daily reports and notes.
 Disinfecting dishes, utensils and cookware.

3. PERSONAL PROFILE:
Father's Name: Shri Arvind Kumar Chauhan
Marital Status: Single
Date of Birth: 11 -Jul- 1989
Sex: Male
Height/weight: 168cm/55kg
Language known: English, Hindi.
I hereby declare that above facts are true to the best of my knowledge and belief.
PLACE: Delhi. (Shailendra Chauhan)