1. Ceneta, Joseph Christian M.
Address: #10 Sapphire St. Emapalico Homes Talon 1 Las Piñas City
Mobile : 09152980093
Email : jceneta@yahoo.com / cenetajc@gmail.com
Age :22 years Date of Birth: 01 Feb. 1994
Nationality: Filipino Civil Status: Single
Religion : Seventh Day Adventist
Objective
To obtain a position in a reputed firm where I can use my experience
in the field of tourism in contributing in the growth of the company.
To harmonize with a team of experienced professionals for my
individual as well as corporate development.
Educational Background
Tertiary Education
Level : Bachelor's/College Degree (2010-2014)
Major : BS Tourism Management
Institution: Polytechnic University of the Philippines, Manila
Secondary Education
Level : High School (2006-2010)
Institution : Las Piñas East National High School, Las Piñas City
Primary Education
Level : Elementary (2000-2006)
Institution : Pamplona Elementary School Central, Las Piñas City
Work Experience
Peace And Concierge
Las Palmas Hotel Manila
1616 A. Mabini St. Malate, Manila City
October 05, 2015 – March 05, 2016
Job Description:
* Greets, welcome, direct and bids farewell to guests and visitors in accordance with established
standards.
* Provides courteous service to guest and respond promptly and tactfully to guest complaints, request
such as transportation, PWD, senior, pregnant, children and VIP assistance. Familiarizes himself
with hotel information updates.
* Perform as concierge in giving information needed by guest like location maps, money changer,
local features such as shopping, dining, night life, recreational destinations.
* Assist guest for an ocular inspection or showroom.
* Act as a bellman, assist guest with their luggage.
* Properly records and monitors visitors, suppliers, applicants, employees, OJT passing thru
side/main entrance.
* Properly records visitors/joiners log in and secure clearance from guest before log out and return of
identification card.
* Monitors all related observation and incidents happening in the hotel.
2. Customer Service Associate
Convergys Philippines
8th Flr, SM Megamall Bldg. C ,Julia Vargas Ave, Mandaluyong City, Philippines
September 29, 2014 - November 05,2014
Job Description:
* Attracts potential customers by answering product and service questions; suggesting information
about other products and services.
*Opens customer accounts by recording account information.
*Maintains customer records by updating account information.
*Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
Part-time RESERVATION OFFICER
Destination Philippines Travel Services
UG 2 Cityland Pioneer Condominium, Pioneer St. Mandaluyong City, Philippines
October 01, 2013 - October 31, 2013
Job Description:
*Book flights, hotel accommodation, transport service.
* Provide customers with travel suggestions and information sources, such as guides, directories,
brochures, and maps.
* Inform clients of essential travel information, such as travel times, transportation connections, and
medical and visa requirements.
* Answer inquiries regarding information such as schedules, accommodations, procedures, and
policies.
* Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules,
rate books, and computers.
Part-time USHER
Rivalry: Ateneo-La Salle The Musical The 2nd Round
Meralco Theater, Ortigas Avenue, Pasig City
Gabay Ushering Services
January 27, 2012 - March 11, 2012
Part-time USHER
23rd Philippine Travel Mart
SMX Convention Center, Mall Of Asia Complex, Pasay City
August 10, 2012 - August 12, 2012
Job Description:
* Greets, welcome, direct and bids farewell to guests and visitors in accordance with established
standards.
* Assist guest in their seat.
* Provides information about the tickets, show details, theater facilities.
* Examine tickets or passes to verify authenticity, using criteria such as color or date issued
* Maintain order and ensure adherence to safety rules.
3. Trainings and Seminars Attended
Delta Air Lines
Manila Airport Customer Service
Admin PM/ Arrivals
Rm.418 4th
flr. IPT bldg. NAIA Terminal 1,
Pasay City
November 12, 2013- January 16, 2014
Morelia Tours & Travel Inc.
Accounting Department
G/F, Carolina Building 2106 Madre Ignacia
St., Malate, Manila
March 10, 2012- April 14,2012
AMADEUS- Global Reservation System
36fl. LKG Tower Ayala, Makati City
December 05-08, 2011
It’s More Fun in Juan’s Nation
Convention
PICC, Plenary Hall
September 12, 2012
Chowking Journey to Emperor’s Kitchen
Chowking Mendiola, Manila
September 06, 2011
I Live Healthy In and Out
PUP, Sta. Mesa, Manila
September10, 2011
Train a Leader:Become a Good Manager
PUP, Sta. Mesa, Manila
February 21, 2011
Tour Guiding is Fun
PUP, Sta. Mesa, Manila
August 24, 2011
Skills and Abilities
Familiar in Microsoft Office
Reliable, committed to work
Multi-tasking
Flexible
Character Reference
Prof. Ma. Gay Teopengco
CTHTM Faculty
09166158931
Dennis Enriquez
Convergys Philippines
09154919191
Perry Vidal
Las Palmas Hotel Manila
09082722574