1. Ceneta, Joseph Christian M.
Address: #10 Sapphire St. Emapalico Homes Talon 1 Las Piñas City
Mobile : 09152980093
Email : jceneta@yahoo.com / cenetajc@gmail.com
Age :22 years Date of Birth: 01 Feb. 1994
Nationality: Filipino Civil Status: Single
Religion : Seventh Day Adventist
Objective
To obtain a position in a reputed firm where I can use my experience
in the field of tourism in contributing in the growth of the company.
To harmonize with a team of experienced professionals for my
individual as well as corporate development.
Educational Background
 Tertiary Education
Level : Bachelor's/College Degree (2010-2014)
Major : BS Tourism Management
Institution: Polytechnic University of the Philippines, Manila
 Secondary Education
Level : High School (2006-2010)
Institution : Las Piñas East National High School, Las Piñas City
 Primary Education
Level : Elementary (2000-2006)
Institution : Pamplona Elementary School Central, Las Piñas City
Work Experience
 Peace And Concierge
Las Palmas Hotel Manila
1616 A. Mabini St. Malate, Manila City
October 05, 2015 – March 05, 2016
Job Description:
* Greets, welcome, direct and bids farewell to guests and visitors in accordance with established
standards.
* Provides courteous service to guest and respond promptly and tactfully to guest complaints, request
such as transportation, PWD, senior, pregnant, children and VIP assistance. Familiarizes himself
with hotel information updates.
* Perform as concierge in giving information needed by guest like location maps, money changer,
local features such as shopping, dining, night life, recreational destinations.
* Assist guest for an ocular inspection or showroom.
* Act as a bellman, assist guest with their luggage.
* Properly records and monitors visitors, suppliers, applicants, employees, OJT passing thru
side/main entrance.
* Properly records visitors/joiners log in and secure clearance from guest before log out and return of
identification card.
* Monitors all related observation and incidents happening in the hotel.

2.  Customer Service Associate
Convergys Philippines
8th Flr, SM Megamall Bldg. C ,Julia Vargas Ave, Mandaluyong City, Philippines
September 29, 2014 - November 05,2014
Job Description:
* Attracts potential customers by answering product and service questions; suggesting information
about other products and services.
*Opens customer accounts by recording account information.
*Maintains customer records by updating account information.
*Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
 Part-time RESERVATION OFFICER
Destination Philippines Travel Services
UG 2 Cityland Pioneer Condominium, Pioneer St. Mandaluyong City, Philippines
October 01, 2013 - October 31, 2013
Job Description:
*Book flights, hotel accommodation, transport service.
* Provide customers with travel suggestions and information sources, such as guides, directories,
brochures, and maps.
* Inform clients of essential travel information, such as travel times, transportation connections, and
medical and visa requirements.
* Answer inquiries regarding information such as schedules, accommodations, procedures, and
policies.
* Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules,
rate books, and computers.
 Part-time USHER
Rivalry: Ateneo-La Salle The Musical The 2nd Round
Meralco Theater, Ortigas Avenue, Pasig City
Gabay Ushering Services
January 27, 2012 - March 11, 2012
 Part-time USHER
23rd Philippine Travel Mart
SMX Convention Center, Mall Of Asia Complex, Pasay City
August 10, 2012 - August 12, 2012
Job Description:
* Greets, welcome, direct and bids farewell to guests and visitors in accordance with established
standards.
* Assist guest in their seat.
* Provides information about the tickets, show details, theater facilities.
* Examine tickets or passes to verify authenticity, using criteria such as color or date issued
* Maintain order and ensure adherence to safety rules.

3. Trainings and Seminars Attended
 Delta Air Lines
Manila Airport Customer Service
Admin PM/ Arrivals
Rm.418 4th
flr. IPT bldg. NAIA Terminal 1,
Pasay City
November 12, 2013- January 16, 2014
 Morelia Tours & Travel Inc.
Accounting Department
G/F, Carolina Building 2106 Madre Ignacia
St., Malate, Manila
March 10, 2012- April 14,2012
 AMADEUS- Global Reservation System
36fl. LKG Tower Ayala, Makati City
December 05-08, 2011
 It’s More Fun in Juan’s Nation
Convention
PICC, Plenary Hall
September 12, 2012
 Chowking Journey to Emperor’s Kitchen
Chowking Mendiola, Manila
September 06, 2011
 I Live Healthy In and Out
PUP, Sta. Mesa, Manila
September10, 2011
 Train a Leader:Become a Good Manager
PUP, Sta. Mesa, Manila
February 21, 2011
 Tour Guiding is Fun
PUP, Sta. Mesa, Manila
August 24, 2011
Skills and Abilities
 Familiar in Microsoft Office
 Reliable, committed to work
 Multi-tasking
 Flexible
Character Reference
Prof. Ma. Gay Teopengco
CTHTM Faculty
09166158931
Dennis Enriquez
Convergys Philippines
09154919191
Perry Vidal
Las Palmas Hotel Manila
09082722574