1. JAMES.A
Tel.: +919842751133 E-mail: rtnjamesag@gmail.com
Seeking Senior Level assignments in with reputed organization.
Abridgement
Qualifications
1995 PG Diploma in Marketing Management Delhi University
1983 Degree in arts Nagpur university
Proficiency Forte
Profit Centre Operations: Establishing short / long term budgets & corporate strategies for achievement of
topline targets across the assigned region. Generating service revenue and margin by meeting budgeted targets
& managing service operations with accountability for profits. Business planning and analysis for assessment of
revenue potential in business opportunities. Exploring potential business avenues to penetrate new accounts &
responsible for mobilization of funds.
Strategic Financial Planning /Business Development: Establishing territory strategies for achievement of
top line & bottom-line targets & business planning and assessing revenue potential within business opportunities.
Conceptualization & execution of strategies to drive sales augment turnover & achieve desired targets as well as
monitor competitor activities to retain high market share. Perusing business opportunities through market
surveys and mapping as per targeted plans as well as through lead generation. Conceptualizing & implementing
sales promotional and launching activities as a part of brand building & market development.
Supply Chain Management: Developing/sustaining the existing network & effectively managing the supply
chain, ensuring timely and cost effective deliverables. Supervising operations of cross-functional units
to achieve efficiency in all aspects of the customer service delivery cycle, ensuring timely delivery of
products. Efficiently handling inventory in order to ensure ready availability of material to meet
production/dispatch targets, thereby maintaining turn around time. Maintaining the stock of material
without any variance by conducting stock verification; taking safety measures as per the quality
standards.
Relationship Management: Mapping client’s requirements (corporate & retail clients) and providing them with
best solutions to suit their needs thereby Enhancing Relation Value (ERV). Identifying and networking with
prospective clients, generating business from existing accounts and achieving profitability and increased growth
& interacting customers to enhance further business development. Building and maintaining healthy business
relations with clients, ensuring high customer satisfaction metrics by achieving delivery & service quality norms.
General Administration/Man Management: Steering operations with a view to achieve organizational
objectives and ensure profitability. Formulating monthly / annual goals; developing Business / Operational Plans
for the achievement of these goals. Managing the manpower planning, recruitment, induction and training of
sales teams. Creating & sustaining environment that fosters development opportunities and motivates high
performance amongst Team members
A seasoned professional with around 22 years of intensive & rich experience in Profit Centre Operations,
Strategic Planning & Management, Business Development i.e., planning, budgeting, recruitment,
distribution & logistics, promotional activity, revenue recovery, leading a sales force, business area
administration. Presently associated as Director (Marketing & Admin) with TCPS Info Tech
India Pvt. Ltd. A proactive planner with abilities in devising effective strategies for augmenting
business opportunities by identifying & penetrating new market segments, promoting products/services
for setting new benchmarks for growth. Resourceful at evolving effective procedures, establishing
service standards, and operational policies with proven ability in reducing operational costs through
effective cost control measures. Proven expertise in conducting competitive brand analysis, developing
marketing campaigns to enhance brand equity of the organization & out perform the set parameters of
Marketing & Business Development. Expert presenter, negotiator with strong business acumen. An
efficient & effective communicator with vision. Skills honed to mentor, guide and motivate sales teams.

2. Employment Scan
Since Sep 2000 working as Director (Marketing & Admin) in TCPS Info Tech India Pvt Ltd.
 Handling the entire responsibilities of South India.
 Developing & bringing up the company right from the scratch.
 Coordinated inspections conducted by various regulatory authorities & responsible for vendor management.
 Overseeing office administrations, reports and returns, correspondence with higher authorities, allocation of
duties, and maintaining co-ordination between branches for efficient functioning.
 Supervising complete operations including sales, marketing and operations with key focus on bottom line
profitability and ensure optimal utilization of available resources.
 Formulating operating budgets to ensure optimum utilization of available funds towards the accomplishment
of overall corporate goals.
 Accountable for administrative and marketing responsibilities of 361 computer centres training 20000
students every semester.
Jun’98 to Sep’00 with Aircel Ltd as Regional Business Head.
 Effectuating pre-planned sales strategies for accomplishment of performance milestones.
 Networking with Aircel agents and customers to generates business from the existing accounts and achieve
profitability and increased sales growth.
 Building cordial relations with customers to sustain of the profitability the business.
 Maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by
achieving delivery & quality norm.
 Setting up new dealers when our coverage reaches new areas or towns
Jun’90 to May ’98 with First Flight Courier Ltd.
Career Growth Path
June 90 to Aug 91 Asst Branch Manager
Aug 91 to may 92 Branch Manager
May 93 to Sep 94 Area Manager
Sep 95 to April 96 Zonal Manager
April 96 to march 97 Asst General Manager
Apr 97 to June 98 General Manager
 Identifying key/institutional accounts and strategically secure profitable business.
 Developing & utilizing market information & personal network for generating leads.
 Developing and monitoring new branches
 Training all the staff at regular basis
 Taking care of the all India operation for cargo service by road and air
 Creating good environment for the staff to get the maximum result from them, since this business involves
lots of physical work from morning till mid night
Commenced career in june’85 to aug’90 as a Marketing Officer In Weston Electronics, Bush India Ltd
where major responsibility was effectuating pre-planned sales strategies for accomplishment of
performance milestones & networking with prospective tv show rooms and generates business from
the existing accounts & achieve profitability and increased sales growth.
Notable Milestones across The Tenure
 Always perform more than expected target, as a regional business head
 Achieved 50000 customer base with in six month of our launch ,a record till today,
 Got the best regional, business head award from Vice President.

3.  Achieved heights as first flight from Asst Branch Manager to General manager with in 7 years , from
one small branch in charge to entire state in charge due to my dedication and achievement.
 In first flight, developed training modules for managers, which was then implemented by our own
team thru out India, heading the all India training team for First Flight Couriers Ltd.
 When joined first flight it was just 3 branches, then developed in to 35 own branches and became a
General Manager of this company.
 Aircel Ltd, developed from the scratch & appointed a dealers net work before we launched our
service and became the most successful and profit regions among the 5 regions.
 Always improved the business and stood as a number one performer where ever I have worked
 At present as a director of TCPS InfoTech India, developed from 2 branches to 406 branches in 6
states, and still growing day by day.
 Developed new concept called FIRST CARGO when I was with first flight courier, later headed the
division along with one director FOR THE WHOLE INDIA. The entire operation was prepared and
monitored.
Accolades
 President for Rotary Club Salem South (2006 - 2007) where made a record NUMBER OF PROJECTS FIRST
TIME IN THE HISTORY OF ROTARY DIST 2980, by completing 401 projects in 365 days.
 Member in Salem Masonic Lodge and Red cross
 ASST.GOVERNOR IN ROTARY INTERNATIONAL,DIST 2980 ZONE 2 (2009/10)
 Won the Best President Award in the Rotary Dist, club got the second best club award among 98 clubs in
the dist, TOTALLY BAGGED 10 DIST AWARDS
 Won the best asst governor award and got free30 days free trip to France - Europe
 Member in SALEM CITY ADVISORY COMMITTEE headed by Dist.collector.
 Associate member in Madras Management Association, Salem Chapter.
 Member in the child and women trafficking committee set up by the commissioner of police at Salem
corporation
 Advisory committee member in PCI,YWCA,YMCA of international service organisation
Personal Minutiae
Date of Birth : 4th
August 1962.
Marital status : Married blessed with 2 children, son and a Daughter both are studying
Hobbies : Interested in sports, social service, and training the New Generation
Address : TCPS InfoTech India Pvt Ltd, RR Plaza, Junction Main Road, Salem- 636004, Tamil Nadu