PPT ON COMMUNICATION SKILLS

1. EFFECTIVE
COMMUNICATION
SKILLS

2. What is Communication?
 It is the activity of conveying information through
the exchange of ideas, feelings, intentions,
attitudes, expectations, perceptions or
commands, as by speech, gestures, writings
and behaviour.
 It is the meaningful exchange of information
between two or more participants (machines,
organisms or their parts).

3. The Communication Process

4. Effective Communication
 Effective communication is the
communication which produces
intended or desired result.
 Effective Communication is a
two way process – sending the
right message and to the right
person.
 It is important to know the
psychology of the people you
are interacting with for
communication to be effective.
 Effective communication
includes all the aspects of
visual, auditory and kinesthetic
language to appeal the listener.

5. Why we need to communicate
effectively?
"Perhaps you will forget tomorrow the kind
words you say today, but the recipient may
cherish them over a lifetime.”
Dale Carnegie
“There may be no single thing more
important in our efforts to achieve
meaningful work and fulfilling
relationships than to learn and practice
the art of communication.”
The Art of Leadership
Max De Pree, Author

6. Because…
70%
of our
Communication
efforts are
MISUDERSTOOD
MISINTERPRETED
REJECTED
DISTORTED
NOT HEARD

7. If we communicate
effectively…
 Inspires Confidence
 Builds Respect
 Reveals your ability to others
 Helps in decision making
 Resolves problems
 Enhances relationships
 Influences people
 Facilitates changes

9. Barriers To communicate
Effectively
• Noise
• Poor choice of medium
• Poor written or oral
expression
• Failure to Recognize
Nonverbal Signs
• Physical distractions
• Cultural differences
• Inattention
• Stereotyping
• Faulty expressions
• Filtering
• Lying
• Over eagerness to respond

10. How to overcome barriers to
communication…
 Effective listening
 Thinking before you speak
 Monitor your own body language
 Positive attitude
 Energetic Voice
 Connect on personal level
 Observing body language
 Effective questions
 Encourage, Empathies and smile
 Follow through on promises
 Request feedback

11. Active Listening…
Active listening is a communication technique that increases
understanding and rapport between speaker and listener.
Non-Verbal Signs Verbal Signs
Smile Remembering
Eye Contact Questioning
Posture Paraphrasing
Mirroring Clarification
Focused Summarisation

12. Become an Active Listener…
 Pay attention
 Show that you are listening
 Provide feed back
 Defer judgment
 Respond appropriately

13. Communication Styles…

14. Cold Soup…
• Say to the waiter “is this soup supposed to be cold?”
• Leave the soup
• Walk out
• Complain loudly.
• Say in a loud voice “it’s the last time I shall bring anyone here”
• Tell the waiter “I'd like to see the manager”
• Tell the waiter that you would like the price of the deducted from the bill.
• Say to the waiter “this soup is horrible. take it away and bring us some
decently prepared food at once”
• Ask the waiter "is there something wrong with your electricity supply or
gas?”
• Ask the client if he wants to complain about the soup.
• When the waiter comes to collect the dishes say “ we could not finish the
soup. the flavour was nice but it was not very warm- quite cold in fact”
• Eat the soup anyway.
• Say to the waiter “The soup is cold. Would you replace it please?”

15. Best style… Assertive
Communication
 Be direct
 Be honest
 Be accepting
 Be responsible
 Be calm
 Be specific
 Say NO politely and firmly… If/when needed
 Use ‘I’ statements…
 Do not use sarcasm

16. Assertiveness Techniques…
 Broken record
 Fogging
 Workable compromise
 Negative inquiry
 Selective ignoring
 Saying No

17. Bad communication and
Students
 Blaming and accusing
 Name calling
 Threats
 Commands
 Martyrdom
 Comparison
 Sarcasm
 Prophecy
 Lecturing and moralizing
 Warnings

18. Quiz Time
 “Oh! So this is your home work, is it? Well I can’t read Chinese.”
 “How many times I have told you to be more careful in your work?
Cant you do anything right?”
 “Look at they way you write ! you’re disgusting.”
 “Just keep on being selfish. You will see no one is ever going to want
to play with you.”
 “You should understand the importance of good manners.”
 “Just touch that pen once again and I’ll thrash you black and blue.”
 “I want you to sit down and do your work right now.”
 If you don’t work harder, You are sure to fail.”
 “Your stubbornness will kill me one of these days.” “Stop screaming.
You will give me a heart attack.”
 “Look at Raj. His work is always neat and systematic.”
 “Why can’t you be like your sister? She is so well behaved.”

19. THANK YOU…