2. Some Quotes on
Communication
"The art of communication is the language of
leadership."
"To listen well is as powerful a means of
communication and influence as to talk well."
"We have two ears and one mouth so that we
can listen twice as much as we speak."
Communication - the human connection - is the
key to personal and career success.
Words should be used as tools of
communication and not as a substitute for
action.
3. Why is communication
important?
Important for expressing information,
behavior, our feelings and thoughts.
Helps to understand and respond to
other’s feelings, thoughts, knowledge
and behavior.
5. TYPES OF
COMMUNICATION
VERBAL • FACE TO FACE
• TELEPHONE
NON VERBAL • BODY LANGUAGE
• GESTURES
WRITTEN • BOOKS
• EMAILS
VISUALIZATION • GRAPHS AND CHARTS
• MAPS
6. Formal Communication
It is the process of exchanging
information by following the
prescribed or official rules.
16. Barriers to Effective Communication
Barriers to
effective
communication
Language
Noise
Time
Distractions
Other people
Put downs
Too many questions
Distance
Discomfort
with the topic
Disability
Lack of interest
17. Over coming the barriers of
Effective Communication Skills
Effective
Communication skills
Eye contact & visible
mouth
Body
language
Silenc
e
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions
18. Open-ended and closed-ended questions get
different results – and feel different to providers
► Expand the dialogue
► They invite the other
person to tell you
more
► End the dialogue
► Only get you the
specific answer
you’re asking for (at
best!)
4
Open-ended questions…
Closed-ended questions…
► You care about their
opinions and feelings
► You care about what they
think is important
How it feels to providers
► You see them only as a
source of information
► You are judging them
(answer is right or wrong)
How it feels to providers
19. Tips for Asking Open
Questions?
►How do you …..?
►What has been your experience
with……?
►What is your opinion about …….?
►How do you feel about …….?
►When do you ………?
►Describe …..
►Tell me about …….
►For which type of clients do you……?
►What would happen if ……?
19
21. What skills are required for
Public Speaking?
1. Planning & Preparation
Before you can start to plan and prepare the message
and the structure for your Public Speaking activity you
will need to consider the…
Purpose
Audience
Timings
22. 2. Positive Non-Verbal
Communications
Public Speaking isn’t just about what you say;
It’s also about how you say it!
Your Posture & Body Movements
Your Facial Movements & Making
Regular Eye Contact
Your Voice Pitch & Tone
23. Positive Examples
Of Non-Verbal Communication
Negative Examples
Of Non-Verbal Communication
Head Looking Up
A Smile
Small Hand & Arm
Gestures
Free Arms
Keeping To One Area
Of The Stage
Making Eye Contact
With Various Members
Of The Audience
Head Looking Down
A Frown
Exaggerated Hand
& Arm Gestures
Folded Arms
Wondering About
The Stage
Only Focusing Your Eye
Contact On One Or Two
Members Of The Audience
24. 3. CONFIDENCE
For building confidence, one must avoid the
following:-
Hesitation - A pause longer than three seconds.
Repitation - Using the same words or phrases
repeatedly (excluding the phrase of the topic)
Deviation - Going completely off the given topic.
26. How to communicate with People:-
Director Socializer
• Be clear, brief, fast, and
precise.
• Be well-prepared to provide
solutions to their problems.
• Skip the small talk and get
down to business.
• Highlight key points.
• Avoid going into too much
detail.
• Find out their goals and
provide options with clear
costs and benefits.
• Supply concrete data to back
up claims of progress.
• Show how goals have been
obtained.
• Take time to build a
relationship and socialize with
them.
• Create a fun, lively
atmosphere with new and
diverse elements.
• Help them make a list of
priorities, but try to skip the
unimportant details and boring
material.
• After a meeting, be clear
about who is going to do what
and by when.
• Put everything down in writing.
• Make them look good in front
of others.
• Be slow to criticize them.
27. How to communicate with People:-
Analyser Relator
• Avoid too much small talk and
socializing.
• Go slow and give them time
and space to think things
through.
• Be well-prepared to answer
their questions thoroughly with
precise data.
• Put everything down in writing.
• Make good on your promises.
• Be patient and show sincere
interest in them as a person.
• Build a relationship and learn
more about their personal
lives before getting down to
business.
• Reduce their fears by clearly
explaining how a certain
change will benefit them and
those around them.
• Be predictable and follow
through with your stated
promises.
• Be warm and inviting.
• Focus on their feelings.
• Don't ever push them into a
corner to get what you need.
34. QUIET QUIZ
1. I prefer one-on-one conversations to
group activities?
2. I often prefer to express myself in
writing?
3. I enjoy solitude?
4. I seem to care about wealth, fame,
and status less than my peers?
5. People tell me that I'm a good
listener?
6. I'm not a big risk-taker?
35. 7. I enjoy work that allows me to "dive
in" with few interruptions?
8. I like to celebrate birthdays on a
small scale, with only one or two
close friends or family members.?
9. People describe me as "soft-
spoken" or "mellow.“?
10. I prefer not to show or discuss my
work with others until it's finished.?
11. I tend to think before I speak?
12. I often let calls go through to voice-
mail?
36. Your Personality
Profile
I = Introvert
If you answered the majority of the questions true, you're probably an introvert.
Given the choice, you'll devote your social energy to the people you care about
most, preferring a glass of wine with a close friend to a party full of strangers. You
think before you speak, and relish solitude. You feel energized when focusing
deeply on a subject or activity that really interests you. You have an active inner
life, and are at your best when you tap into its riches.
E/I = Ambivert
If you answered the questions evenly, true and false, you're probably an ambivert
- meaning that you fall smack in the middle of the introvert-extrovert spectrum. In
many ways, ambiverts have the best of both worlds, able to tap into either pole as
needed.
E = Extrovert
If you answered the majority of the questions false, you’re probably an extrovert.
You relish social life, and are energized by interacting with friends and strangers
alike. You are assertive, go-getting, and able to seize the day. You're great at
thinking on your feet, and are relatively comfortable with conflict. You are actively
engaged in the world around you, and are at your best when you tap into its
energy.
