Workforce passport program session #3 Communication skills frames of references self awareness

2. BRIAN.MP4
Communication Barriers.mp4
COMMUNICATION
from Latin "communis", meaning to share
it is the activity of conveying information through the
exchange of :
thoughts
messages
or information.
as by speech, visuals, signals, writing, or behavior.

3. Assignment
Funnel
Names
Body language
Johari window
Self image

4. COMMUNICATION FUNNEL
 Noise
 Visual distraction.
 Tired!
 Strong accent.
 Speed.
 Slow..
 Jargons.
 Receiver's Face stressed.
 Emotional speech.
 Attacking U!

5. NAMES RECALL
Do you love your name?
• Concentrate.
• Repeat loud.
• Use it.
• Link it.
• Write it down.
• Location.

7. NON VERBAL COMMUNICATION
It has 3 important elements :
Appearance
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate

9. WHAT DO YOUR BODIES SAY?
• Eyes.
• Smile.
• Contact.
• Appearance.
• Hands.
• Posture.
• Gestures.
• Rocking. – swinging – tapping. = uncomfortable.
• Tucking on the chin – eyes’ closing - shoulder hunching = more
uncomfrtable.

10. GESTURES

11. JOHARI WINDOWS

13. SELF IMAGE

14. SELF EVALUATION
1.Impression management
2.How you see – how others see U
3.Self disclosure

15. FRAME OF REFERENCE
• Beliefs
• Assumptions
• Emotions
• Advice
• Feelings
• Moods
• Thoughts
• Judgments
• Values
• Stress levels

16. A girl with a swimsuit into the place
We go to sharm now

18. 5 APPROACHES TO RELATIONSHIPS
1.Mystry mastery: knowledge is power
2.Structural: upmanship.
3.Sympathy supportive
4.Empathy collaborative
5.Mutual confrontive

20. I am ok – you are ok
I am ok – you are not ok
I am not – you are
I am not – you are not

21. Red flag words : must – should …
Over apology: I wish , hope …
Start fro a positive self concept.
Expectancy theory: it happens, what you expect.
ASSERTIVENESS

22. ASSERTIVENESS

23. 30 WAYS TO PERSUADE

24. GROUP CASE STUDY
10 minutes

25. FORMULA
• You vs I
• When you leave your papers on my
desk, it causes it to be cluttered
and I feel unorganized and upset. I
would like you to pick your papers
when you are done.

26. YOUR NO
No – explain:
I am uncomfortable doing this
I do not like doing that
No – alternative:
Not now, when I am finished, after an hour I will do
Empathetic listening - no
I can see it is important that my sec. does it, but she is busy, after she finishes…
Yes – reasons
Yes, I would be willing to help you to type the report, but I wont have time until 2
pm

27. The persistent response:
Aggressive
Manipulative
I understand how you feel, but I am not willing to…
Guidelines:
Firmly
Calmly
Unemotionally
Nonverbal
Persistent

28. I ACTION PLAN
Start:
Learn
Start small
Reward me
goals

29. OPEN QUSTI