Effective non verbal communication in the business communication

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non verbal communication is a message which send from us, whether intentionally or unaware, but it gives impact to our communication especially in business communication

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Effective non verbal communication in the business communication

  1. 1. Effective Non Verbal Communication Development Presented by Sugiharto, SH. MM © SUGIHARTO, SH.MM GICI Business School
  2. 2. Messages expressed by non-linguistic means Silent Behaviors Environment Artifacts Vocal Intonation a powerful mode of communication © SUGIHARTO, SH.MM GICI Business School
  3. 3. Is it possible to communicate without words? Studies show that over half of your message is carried through non-verbal elements: The Appearance Body Language Expression Gestures Posture The tone and the pace of your voice © SUGIHARTO, SH.MM GICI Business School
  4. 4. All Behavior has Communicative Value Because we “cannot not communicate” May be intentional, but is often unconscious Although we’re always sending messages through our non-verbal, these messages aren’t always received We especially pay attention to non-verbal when they contradict verbal communication © SUGIHARTO, SH.MM GICI Business School
  5. 5. Nonverbal Communication is Primarily Relational Responsiveness People in lower-power positions tend to be better at reading non-verbal. Positive or negative feelings about others Power For identity management. In defining our relationships (e.g., level of intimacy). For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling. © SUGIHARTO, SH.MM GICI Business School
  6. 6. Non-verbal Communication is Ambiguous The same nonverbal can have multiple meanings SMILE – can have multiple meanings that different cultures have different rules about non-verbal. © SUGIHARTO, SH.MM GICI Business School
  7. 7. Non-verbal Communication reflects Cultural Values Different country will have different customs of non-verbal communication © SUGIHARTO, SH.MM GICI Business School
  8. 8. The Interplay Between Verbal and Nonverbal Communication Repeating Your non-verbal simply repeat what you’ve said Substituting Your non-verbal replace language (e.g., nodding) Complementing & Accenting Your non-verbal add depth and meaning to your language Regulating Your non-verbal help regulate the conversation Contradicting You say one thing, but your non-verbal say another © SUGIHARTO, SH.MM GICI Business School
  9. 9. First Impressions Make the Difference First impressions provide vital signals to clients and prospects. In the world of marketing services, visual signals are shortcuts that influence buying decisions about your service or firm. First impressions happen every time we initiate the communication Before someone processes our verbal messages : First impression has taken in our appearance Registered our enthusiasm and sincerity Noted our tone of voice and processed all into nonverbal message © SUGIHARTO, SH.MM GICI Business School
  10. 10. If this message reinforce the content of verbal one, it means we send a powerful message If the two messages do not match, they may cancel each other and that means no messages delivered. Non Verbal Communication Nonverbal communication part of this training is for learning how to create a powerful non-verbal message that will support your verbal content © SUGIHARTO, SH.MM GICI Business School
  11. 11. Non Verbal Communication DECEPTION Non-verbal are under less conscious control, so deception is more likely to be revealed through our non-verbal High self-monitors and people who have lots of practice in deception are most successful at it “Deceivers” tend to make more speech errors, to hesitate, to have higher vocal pitch, to fidget, blink their eyes more, and shift their posture more © SUGIHARTO, SH.MM GICI Business School
  12. 12. Different Types of Non-verbal Communication Presented by Ugik Sugiharto, SH. MM © SUGIHARTO, SH.MM GICI Business School
  13. 13. Different Types of Non -verbal Communication Silence Can communicate contentment, awkwardness, anger, respect, thoughtfulness, empathy. Can also be disconfirming © SUGIHARTO, SH.MM GICI Business School
  14. 14. Different Types of Non -verbal Communication Space / Proxemics Intimate distance Personal distance Social distance Public distance Barrier behaviors and territory © SUGIHARTO, SH.MM GICI Business School
  15. 15. Different Types of Non -verbal Communication Time / Chronemics Our use of time reflects: Power / status Cultural norms Expectations Interpersonal priorities © SUGIHARTO, SH.MM GICI Business School
  16. 16. Different Types of Non -verbal Communication Physical Appearance We tend to notice obvious things first (gender, race), then note attractiveness Physically attractive people generally are perceived better Importance placed on physical appearance can be very damaging It’s what we do with it that’s most important © SUGIHARTO, SH.MM GICI Business School
  17. 17. Different Types of Non -verbal Communication Artifacts Include clothing, jewelry, personal belongings, accessories, etc. All are Important part of first impressions Communicate economic level Educational level trustworthiness Social position Level of sophistication Economic background Social background Educational background Level of success Moral character Masculinity / feminist © SUGIHARTO, SH.MM GICI Business School
  18. 18. Different Types of Non -verbal Communication Environment Communicates something about you We surround ourselves with things that are important/meaningful to us. Use artifacts to define our territory. Can influence interactions How people use an environment communicates something about them © SUGIHARTO, SH.MM GICI Business School
  19. 19. Effective Non Verbal Communication Development in Business Communication PROJECTING POWERFUL IMAGE Presented by Sugiharto, SH. MM © SUGIHARTO, SH.MM GICI Business School
  20. 20. PROJECTING POWERFUL IMAGE How would like the sound ? How would like to look ? How did you look and sound ? Projecting an image that is consistent with the person you want to be significantly improves your ability to develop trust & rapport © SUGIHARTO, SH.MM GICI Business School
  21. 21. PROJECTING POWERFUL IMAGE Image can be critical to your success It is definitely a key element of communication It is irrational but people mostly judge the book by the cover. They expect a totally different image from an executive and a rock musician Business world expect neat, clean, energetic look which reflects that he / she is ready to work © SUGIHARTO, SH.MM GICI Business School
  22. 22. PROJECTING POWERFUL IMAGE The first impressions you project The depth of your knowledge The breadth of your knowledge Your enthusiasm Total Image consist of: © SUGIHARTO, SH.MM GICI Business School
  23. 23. PROJECTING POWERFUL IMAGE Eye Contact The first impressions you project Monotone and weak voice, poor vocabulary. Cold, limp handshake, Lower quality, with inappropriate colors, messy dressing style, dirty shoes, Seldom eye-contact, Poor posture, bad hygiene Voices Dress & grooming Creates a barrier Handshake Body posture © SUGIHARTO, SH.MM GICI Business School
  24. 24. PROJECTING POWERFUL The first impressions you project IMAGE Positive first impression make communications much easier and more comfortable Negative first impressions can cut off a relationship before it gets started Many people give up rather than trying to reverse the other people’s negative impression © SUGIHARTO, SH.MM GICI Business School
  25. 25. PROJECTING POWERFUL IMAGE As a part of your image Depth of Knowledge in the area of expertise Learn your job How well you know your subject Learn the company Does the depth of your knowledge project credibility and command respect from your employees or do they say “I could do her job as well as she can” Learn the industry The firm’s policy Learn the personnel © SUGIHARTO, SH.MM GICI Business School
  26. 26. This area deals with your ability to converse with others in fields of outside area of expertise. PROJECTING POWERFUL IMAGE The Breadth of Your Knowledge The latest development in world events Popular books and movies By increasing the breadth of your knowledge, you will be able to develop rapport with others. Different areas of interest The latest popular technologies The latest trending topics Research has shown that the more people have in common, the better they like each other For increasing breadth of your knowledge it is recommended: to spend the non-productive time as mind feeding and interacting with others © SUGIHARTO, SH.MM GICI Business School
  27. 27. PROJECTING Most people like to work with others who POWERFUL are enthusiastic about their work IMAGE Enthusiasm Enthusiastic people seem to work harder, longer and more accurately than those who are not enthusiastic Enthusiasm is a projected behavior to others and make the others enthusiastic © SUGIHARTO, SH.MM GICI Business School
  28. 28. PROJECTING POWERFUL IMAGE The response you receive from the world around you is a measure of your success in interpersonal relations Every word, gesture, expression an impression is being seen and evaluated From the beginning to the end of every transaction with another person, you are on the stage © SUGIHARTO, SH.MM GICI Business School
  29. 29. MANAGER SUPERVISOR A ASSISTANT A WORKER A1 WORKER A2 SUPERVISOR B SUPERVISOR C WORKER B1 WORKER C1 WORKER C3 WORKER B2 WORKER C2 WORKER C4 WORKER B3 Vertical communication WORKER A3 Horizontal communication Network communication Business Communication by Krizan, Merrier, Logan and Williams, 7th edition © 2008, Thomson, South Western © SUGIHARTO, SH.MM GICI Business School
  30. 30. Vertical communication Messages flow upward or downward along a path referred to as the “chain of command.” Policy Statements Reports Proposal Plans Directives Instructions © SUGIHARTO, SH.MM GICI Business School
  31. 31. Horizontal communication message flow occurs between workers or units of comparable status who need to share data or coordinate efforts. Network communication information flows freely among those who have a link that goes beyond the participants’ role or unit within the organization Regardless of the direction in which it flows, communication may have a formal, an informal, or a serial pattern. In this section, formal and informal refer to the nature of a communication, not the writing or speaking style used to convey a message. © SUGIHARTO, SH.MM GICI Business School
  32. 32. THANK YOU FOR LISTENING 2nd Meeting Effective Non-Verbal Communication Business Communication Presented by Sugiharto, SH. MM STIE GICI Business School October 2013 Background image provide by slide Factory.blogspot.com Twitter @Hotslides Presentation created by Ace 013/ugik Slides factory © MCX 2013 © SUGIHARTO, SH.MM GICI Business School

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