What is Good and what is Bad CommunicationSome basic skills to become a Good Communicator
   To recognize & overcome barriersAdvantages of listeningTo speak confidently To communicate effectively
Communication is…..                   55%                  7%               body language           words                ...
(ROLE PLAY)
To express our emotionsAchieve joint understandingTo get things donePass on and obtain informationReach decisionsDev...
Good Communication can’t exist without honest listeningWe do not try HARD to get our message acrossWe do not take advan...
Art of getting your message across effectively through:             •Spoken words – first & simplest way             •Body...
Written      Letters, Memos, Reports…Spoken     Conversations, Interviews,           Phone Calls, Requests…Gestures   Faci...
Channel Formulating                      Delivery                        MessageSender                             Receive...
Barriers are the hurdles or difficulties that come in the way  of effective communication. They are :1. Physical2. Psychol...
BODY LANGUAGE  the conscious and unconscious movements  and postures by which attitudes and feelings              are comm...
KINESICS THE TECHNICAL TERM FOR BODY LANGUAGE.
Openness     Open hands,                                      unbuttoned coatArms crossed, sidewaysglance, touching-rubbin...
Upper body in sprinters                            position, open hands,             Cooperation    sitting on edge of cha...
(MIRRORING GAME)
Listening         45%                                                          Order in which we are taughtOrder in which ...
LISTEN – the most importantcomponent of communicationL - LOOKI - INQUIRES - SUMMARISET – TAKE NOTESE - ENCOURAGEN - NEUTRA...
(THROW THE SMILEY)
What is culture? Helps me decide...                  It tells me                 what to thinkI can show it,       and do ...
Culture            What is culture ? •Culture is the arts elevated to set of                 beliefs•Culture is the lens ...
Cultural differences      visible                invisibleCommunication styles         BeliefsAttitudes towards conflict  ...
Why cross culture is important ?Globalization Business opportunitiesJob opportunitiesSharing of views and ideasTalent impr...
EyeIn some cultures, looking people in the eyes is assumed to indicate honesty   and straightforwardness , in others it is...
Meanings of Hand Gestures in Different              Cultures  US=OK              JAPAN = MONEY RUSSIA = ZERO       BRAZIL ...
However, the going  good sign translates     into a rude and   offensive gesture in    Islamic and Asian countries. In Aus...
Fingers Crossed Hand                   gesture   The cross may have    originated from the    Pagan symbols that means to ...
Skills to overcome differencesTo handle yourself ,use your headTo handle others ,use your heart.
Precautions in cross- cultural communication1. Slow down2. Separate question3. Use easy words4. Write it down5. Be support...
I HEAR, I forgetI SEE, I rememberI DO, I understand”
Thank you for your  ParTICIPaTIon
any QuESTIonS ???
Communication skills
Communication skills
Communication skills
Upcoming SlideShare
Loading in …5
×

Communication skills

767 views

Published on

70% of managerial time is spent on communication.The ULTIMATE reason for success of any organization is communication, Effective communication.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
767
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Communication skills

  1. 1. What is Good and what is Bad CommunicationSome basic skills to become a Good Communicator
  2. 2.  To recognize & overcome barriersAdvantages of listeningTo speak confidently To communicate effectively
  3. 3. Communication is….. 55% 7% body language words 38% style
  4. 4. (ROLE PLAY)
  5. 5. To express our emotionsAchieve joint understandingTo get things donePass on and obtain informationReach decisionsDevelop relationshipsResearch show, 63 to 73 % of managerial time is spent oncommunication.
  6. 6. Good Communication can’t exist without honest listeningWe do not try HARD to get our message acrossWe do not take advantage of various media available tousWe all could improve our communication skillsIt cannot be perfected
  7. 7. Art of getting your message across effectively through: •Spoken words – first & simplest way •Body Language – can make or mar •Written words – reflects importance •Visuals – leaves greatest impact
  8. 8. Written Letters, Memos, Reports…Spoken Conversations, Interviews, Phone Calls, Requests…Gestures Facial expressions, Actions, Voice Tone, Silence, Stance…Visuals Photographs, Paintings, Videos, Film…Multimedia Television, Newspaper, Magazines, Internet…
  9. 9. Channel Formulating Delivery MessageSender Receiver Feedback Perception Response Understanding
  10. 10. Barriers are the hurdles or difficulties that come in the way of effective communication. They are :1. Physical2. Psychological3. Linguistic4. Cultural5. Mechanical
  11. 11. BODY LANGUAGE the conscious and unconscious movements and postures by which attitudes and feelings are communicated
  12. 12. KINESICS THE TECHNICAL TERM FOR BODY LANGUAGE.
  13. 13. Openness Open hands, unbuttoned coatArms crossed, sidewaysglance, touching-rubbing nose, rubbing Defensivenesseyes, buttoned coat,drawing away Pinching flesh, chewing pen, Insecurity thumb over thumb, biting fingernail
  14. 14. Upper body in sprinters position, open hands, Cooperation sitting on edge of chair, hand to face gestures, unbuttoning coat.Steeple hands, hands behind back, back stiffened, hands in Confidence coat pockets withthumb out, hands on table, hand in the pocket of coat
  15. 15. (MIRRORING GAME)
  16. 16. Listening 45% Order in which we are taughtOrder in which we learn Speaking 30% Reading 16% Writing 9%
  17. 17. LISTEN – the most importantcomponent of communicationL - LOOKI - INQUIRES - SUMMARISET – TAKE NOTESE - ENCOURAGEN - NEUTRALISE
  18. 18. (THROW THE SMILEY)
  19. 19. What is culture? Helps me decide... It tells me what to thinkI can show it, and do I can see it
  20. 20. Culture What is culture ? •Culture is the arts elevated to set of beliefs•Culture is the lens through which we view the world
  21. 21. Cultural differences visible invisibleCommunication styles BeliefsAttitudes towards conflict ValuesDecision making styles ExpectationApproaching to knowing Attitudes
  22. 22. Why cross culture is important ?Globalization Business opportunitiesJob opportunitiesSharing of views and ideasTalent improvisationAn understanding of diverse market
  23. 23. EyeIn some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude .In Arab culture too little eye contact is regarded as disrespectful .In English culture certain amount of eye contact is necessary but toomuch makes people uncomfortable In South- Asian countries direct eye contact is regarded aggressive & rude .
  24. 24. Meanings of Hand Gestures in Different Cultures US=OK JAPAN = MONEY RUSSIA = ZERO BRAZIL = INSULT
  25. 25. However, the going good sign translates into a rude and offensive gesture in Islamic and Asian countries. In Australia,it means OK, but if youmove it up and down, itis considered as a grave insult. Thumbs up hand sign
  26. 26. Fingers Crossed Hand gesture The cross may have originated from the Pagan symbols that means to ward off evil. Many times people cross their fingers before telling a lie, as it is believed to countervailthe evil that comes of the lie. It is a positive and negative symbol as it interprets both luck or lies.
  27. 27. Skills to overcome differencesTo handle yourself ,use your headTo handle others ,use your heart.
  28. 28. Precautions in cross- cultural communication1. Slow down2. Separate question3. Use easy words4. Write it down5. Be supportive6. Check meaning
  29. 29. I HEAR, I forgetI SEE, I rememberI DO, I understand”
  30. 30. Thank you for your ParTICIPaTIon
  31. 31. any QuESTIonS ???

×