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Business Communication ,[object Object],[object Object]
Communication ,[object Object],[object Object],[object Object]
Communication  (cont.) ,[object Object],[object Object]
Have you ever heard anyone say, “his actions spoke so loudly I couldn't hear what he said?"
Non verbal Communication ,[object Object]
Non verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why to study Non verbal Communication? ,[object Object],[object Object],[object Object],[object Object]
Importance of Non verbal Communication ,[object Object],[object Object],[object Object]
Video Clip
Dejection  Walking with hands in pockets, shoulders hunched  Defensiveness  Arms crossed on chest  Open, relaxed  Sitting, legs apart Boredom Sitting with legs crossed, foot kicking slightly  Readiness, aggression Standing with hands on hips Confidence Brisk, erect walk  Interpretation Nonverbal Behavior
Anticipation Rubbing hands Boredom Head resting in hand, eyes downcast  Apprehension  Locked ankles  Anger, frustration, apprehension Hands clasped behind back Doubt, disbelief  Rubbing the eye  Rejection, doubt, lying  Touching, slightly rubbing nose Evaluation, thinking  Hand to cheek Interpretation Nonverbal Behavior
Categories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Physical Aspects of Non Verbal communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Physical Aspects of Non Verbal  communication  (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facial Expressions ,[object Object],[object Object],[object Object]
The Eyes ,[object Object],[object Object],[object Object],[object Object]
Gestures and Postures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Small Class Exercise
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object]
So What Does This Mean? ,[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object]
Thank You Questions &

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Business Communication

  • 1.
  • 2.
  • 3.
  • 4. Have you ever heard anyone say, “his actions spoke so loudly I couldn't hear what he said?"
  • 5.
  • 6.
  • 7.
  • 8.
  • 10. Dejection Walking with hands in pockets, shoulders hunched Defensiveness Arms crossed on chest Open, relaxed Sitting, legs apart Boredom Sitting with legs crossed, foot kicking slightly Readiness, aggression Standing with hands on hips Confidence Brisk, erect walk Interpretation Nonverbal Behavior
  • 11. Anticipation Rubbing hands Boredom Head resting in hand, eyes downcast Apprehension Locked ankles Anger, frustration, apprehension Hands clasped behind back Doubt, disbelief Rubbing the eye Rejection, doubt, lying Touching, slightly rubbing nose Evaluation, thinking Hand to cheek Interpretation Nonverbal Behavior
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. A Small Class Exercise
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.