Maged Wassef Mahmoud is seeking a challenging position that utilizes his skills and knowledge. He has over 5 years of experience in customer service roles, including as a call center representative and customer service representative for telecommunications companies. Maged has strong communication, problem-solving, and technical skills. He is motivated, ambitious, and able to work individually or as part of a team. Maged holds a Bachelor's degree in law from Tanta University and various IT and language certifications.

1. Maged Wassef Mahmoud
Contact address: 3 abd el 3alim younies- Fisal- Giza
Mobile: (+202) 01000443193
E-mail: Maged.wassef@hotmail.com
Objective
Seeking a challenging a good- level position with a reputable establishment, where my
skills and knowledge can be utilized and developed.
Skills
 Interactive and fast enough to learn new technologies and techniques.
Advanced Research Abilities.
 Highly Communications Skills. Self-Motivated. Hard worker. Ambitious. Ability
to work in a group or Public Relations (excellent in Sales and customer service)
 Track History of Managing resources
 Excellent communication skills with high persuasion capabilities
 Work under pressure
 Individually according to the job requirements. Team leadership abilities. Public
Relations (excellent in Sales, Marketing and customer service) Track History of
Managing resources Excellent communication skills with high persuasion
capabilities - Work under pressure.
Education
2009
 Bachelor of low from Tanta university 2009 degree: good
 English course in Instructive British Institute (conversation – translation- toefl –
communication )
 ICDL Certificate from Axon ( windows – excel – word – power point – access –
internet)
 AutoCAD (2D & 3d) (Certificate from technology center, Cairo university)
Work Experience
 Call Center Sales Representative at TEData From Dec 2012 till Now working
– Account (Sales, Management and Installation Follow up Q) –
Tasks:
- Complain Team to handle the Angry Customers if they have a problems.
- Per Mentor at TEData accounts at Xceed to support the new comers inquires.
- Handle the Existing Customer's inquires that relating with their Bill.
- Help the Existing Customer's to enable the service.
- Up sell and cross sell our services and Help the Customer to know new offers.
- Handle Existing Customer's inquires such as (Cancel ADSL –suspension – compensation
Transfer calls to another Q).
Customer service at Ecco outsourcing for Vodafone Company from Sep 2011
- till Oct 2012 
– Best Employee of the year -2012- at customer service at Vodafone

2.   Administrative Officer at Alico insurance company from April 2010 till Dec
- 2010
Training:
- From Nov 2012 till Dec 2012 took Soft skills and Customer Service Course at Wasla.
- From Aug 2011 till Sep 2011 took Training at ECCO.
Including:-
 Soft skill Course.
 Customer Services course.
1. Developed language and Computer Skills.
2. Enhanced Presentation and Project Skills.
3. Developed my handling Skills.
- From June 2010 till Aug 2010 took Soft skills and Sales at Alico.
Personal Information
Nationality Egyptian National Number: 28806101500217
Birth Date 10st
June 1988 Marital Status Married
Military Status Exempted
Languages
 Arabic Native Language
 English Very Good (Reading/Writing/Speaking /listening)
 French fair(can be improved if required)
Drive license Available
References
Are furnished upon request.