This document is a resume for Lilian Shehayeb. It summarizes her professional experience working as an executive and business development executive at Layout International SAL Offshore since 2015. Previously she worked in customer service, data entry, and sales roles at Expertel from 2014 to 2015 and at Jarir Digital Printing Center from 2012 to 2014. She received a Bachelor's degree in Business Administration from Modern University for Business and Science and a BA (hons) in Business & Management Studies from British Academy in Lebanon. She is seeking a challenging opportunity to utilize her education and experience.

1. L I L I A N S H E H A Y E B
Mobile:+961-71159791
E-mail:lilyshehayeb@gmail.com
PERSONAL PROFILE
A highly-motivated, productive and customer-focused team player with strong communication,
interpersonal, organizational, time management, analytical and problem solving skills. Reliable and
dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to
meet deadlines and adapt readily to new challenges.
CAREER OBJECTIVE
Seekingachallengingopportunity,where education,experience andskillscanbe utilizedandwhere an
effectiveindividual canadvance whilecontributingtoorganizational goals,anddevelop media
professioninaneligibleenvironment.
EDUCATION
Modern University for Business and Science 2010 - 2015
Aley, Lebanon
Bachelor in Business Administration with emphasis in Human Resource Management
British Academy in Lebanon (Cardiff Metropolitan University) 2012 - 2015
BA (hons) Business & Management Studies
Cedars Cultural School 2009 - 2010
Kabrshmoon, Lebanon
Baccalaureate Part II in Economics & Sociology
PROFESSIONAL EXPERIENCE
Layout International SAL Offshore Nov 2015 - Present
Executive and Business development executive
 Conservingexecutive'stime byreading,researching,androutingcorrespondence;drafting
lettersanddocuments;collecting andanalyzinginformation
 Maintainingexecutive'sappointmentschedule byplanningandschedulingmeetings,
conferences,teleconferences,andtravel.
 Maintainingcustomerconfidence andprotectingoperationsbykeepinginformation
confidential.
 Preparingreportsandfinancial data, andassistingindataentry.
 Sendingcoldemailsandcallstopotential customers,followingup,managingCRMand
generatingleads

2. Expertel August 2014 – Sept. 2015
Customer Service, Data Entry and sales
 Preparessource datafor computerentrybycompilingandsortinginformation;establishing
entrypriorities.
 Maintainsdata entryrequirementsbyfollowingdataprogramtechniquesand procedures.
 Verifiesenteredcustomerandaccountdata by reviewing,correcting,deleting,orreentering
data
 Greetingclientandansweringeveryquestionin apleasantandefficientmanner
 Achievingsalestargets
Jarir Digital Printing Center June 2012 – July 2014
Customer Service, Cashier, typing & stationary Ordering
 Typing English, Arabic and French documents for various industries
 Maintaining inventory checks on all required items
 Part-time cashier, with secretary work (answering phone call, and scheduling meetings)
 Dealing face to face with clients & after sales service, guarantying customer satisfaction
CORE COMPETENCIES
SKILLS
Computer Skills: Microsoft office specialist – IC3 Certifications
Very strong research skills
Basic knowledge in Adobe Photoshop and Illustrator.
Operational Skills: Organizing and Executing requested office work, CRMexpert (Sales force)
Language: Excellent English & Arabic, and fair French
PERSONAL INFORMATION
Place and Date of birth:Lebanon, February 04, 1994
Nationality:Syrian
Residence:Lebanon
Marital Status: Single
 Problem Solving
 Customer Service
 Positive Attitude
 Negotiation and persuasion
skills
 Multi-Tasking
 Client Relationship Management
 Team Work / Independent Work
 Disturbance handling