Sarah Thomay is seeking a position that utilizes her strong customer service, problem solving, and multi-tasking skills. She has a bachelor's degree in business administration, international studies, and Spanish from the University of Wisconsin-Stevens Point and language studies experience in Spain. Her work history includes positions in customer service, administration, and management. She is proficient in Microsoft Office and other software and strives to exceed goals and build lasting customer relationships.

1. Sarah Thomay
sthomay@gmail.com  904 Cedar Street Merrill, WI 54452  715-409-9391
I strongly believe the customer can be a company’s greatest asset and
strive to make this relationship as strong as possible.
Qualification Highlights
Highly driven to not just meet, but also exceed goals. Enjoy and excel at projects in
all areas including problem solving, record keeping, customer service, and customer
retention. Practiced in multi-tasking with heavy workloads under high-pressure
situations. Proven leadership in training employees and establishing working
guidelines. Experienced with communicating clearly and effectively in both English
and Spanish.
Relevant Experience
Problem Solving & Organization
 Produce quality work even when under tight time constraints
 Proven history of learning quickly and effectively multi-tasking
 Able to quickly formulate a plan of attack and adjust to changes as they arise
 History of successfully working on complex projects without direct
supervision
Leadership & Management
 Experienced with training people of all skill levels
 Comfortable and skilled with taking charge of situations and both long- and
short-term projects
 Many years of experience in managing and organizing workload
 Comfortable with working at any point in the chain-of-command
Communication & People Skills
 Enjoy going the extra mile to create lasting relationships
 Comfortable with working with groups of people to meet a common goal
 Adept with diffusing difficult situations
 Ability to maintain customer relationships and improve customer retention
Education
University of Wisconsin- Stevens Point- Stevens Point, WI
Bachelor’s of Science; Business Administration Dec 2011
Bachelor’s of Science; International Studies May 2011
Bachelor’s of Science; Spanish Dec 2009
Universidad de Valladolid- Valladolid, Spain
Diploma- Spanish Language for Foreigners May 2008

2. Sarah Thomay
sthomay@gmail.com  904 Cedar Street Merrill, WI 54452  715-409-9391
Computer Skills
Systems
 Worked extensively with both Mac and PC systems
Software
 Long history of using Microsoft Suite (Word, Excel, Powerpoint, Outlook) –
both in Mac and PC systems. Have used 2003, 2007, 2010, and 2011 (Mac)
 Other programs include: Kronos, AS400, Smart Search, Quark, MerchantOS,
Datair Pension Systems, Intercom Plus, RentalNet
Work History
Receptionist NWA Jan 2013 – current
 Initiated and tracked loan, hardship, and other distributions from pension
accounts
 Responsible for increasing technology use to increase productivity
Senior Certified Pharmacy Technician Walgreens Mar 2006- Jan 2013
 Managed new hires, handled sensitive and private information, multiple
customer service awards
Rental Representative Penske Truck Leasing Aug 2011-Dec 2012
 Worked as a 2-man team to coordinate all aspects of a multi-million dollar
branch with no on-site supervision
Administrative Assistant UWSP Aug 2006-May 2008
References
Morgan Benedict
Student Advisor- Rasmussen College
(715) 218-1334 cell
morgan.benedict@rasmussen.edu
Karen Malzahn
Senior Pharmacy Technician- Walgreens
(715) 539-0218 work
Paul Martin
Branch Manager- Penske Truck Leasing
(715) 359-6833 work
paul.martin@penske.com