The document is a resume for Syed Mohammad Abdullah outlining his professional experience in customer service and IT sales over 11 years, primarily in Saudi Arabia. It details his educational background including a MBA in Marketing and BSc in Computing and IT. His experience includes roles in IT sales, customer service, and relationship management. He has professional certifications in products from Citrix, Cisco, Microsoft, Symantec, and VMware.

1. SYED MOHAMMAD ABDULLAH
Address: Al-Azizia, Jeddah - Kingdom of Saudi Arabia
Phone: +966-56-2205420
E-mail: syedmohammadabdullah@gmail.com
Summary:
· 11+ Years Professional Experience in Customer dealing
· 6+ Years Experience in IT Sales ( 5+ Years at Saudi Market & 1+ Year
in Pakistan)
· Masters in Business Administration (MBA) in Marketing
· Bachelors BSc (Hons) in Computing & Information Technology
· Proficiency in Multi Languages (Arabic, English & Urdu)
· Excellent Convincing Power
· Outstanding relationship Building Skills
· Decision making Qualities
· Managing Team work
· Team Leading
· Achieving Sales Targets
· Best Price Negotiation skills
· Result Oriented
Experience:
Present Job:
Oct 2009 till up to Date
www.echoserve.com.sa
EchoServe (Jeddah, Saudi Arabia)
(As Sales Engineer)
· Responsible for marketing & selling IT Products
(such as Citrix, BlueCoat, Riverbed, Juniper, Sophos,
HP & Dell Products ) & Services (Installation &
Configuration of these product, Annual Service
Support Contract & on Site Supports) to the
existing and new customers, which includes
following Activities:
 Targeting New Customers and keeping
regular follow-up with existing Customers.
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2.  Responding to customers Requests &
providing them with best & cost effective
solutions according to their requirements.
 Preparing Proposals & Quotations for the
customers and Respond to Government
Tenders.
 Follow the deal till closing it & getting the
PO from the Customer.
· Involved in purchase Process, which Includes
below activities:
 Dealing with Supplier(Vendors/Distributors)
located within and out of KSA.
 Responsible for negotiating the prices with
Suppliers and Generating Orders to them.
 Responsible for Generating Invoices for end
Customers, and providing after Sales
Support/services.
Previous Experiences:
Jun 2008 to Aug 2009
www.telconetservices.com
TelcoNet Services Private Limited (Karachi, Pakistan)
(As Relationship Manager)
· Promoting and selling of various IT based Solutions
such as Public Safety Solutions, Automatic Meter
Reader (for Utility Bills) and IT Asset Management
System to the Government and Private institutions.
· Major Job Activities and Responsibility is
Corporate Dealing, Research, Manage Client
Accounts and do meetings with Corporate Clients.
· Keep in view all the activities of our competitors.
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3. Aug 2007 to Jun 2008
Warid Telecom (Karachi, Pakistan)
(As customer services representative)
· Delivering Total Customer Satisfaction
by identifying customer needs, and by
thorough product knowledge.
· Promoting our services to the customer.
· Solving Customers issues.
Aug 2003 to Aug 2007
Liaquat National Hospital (Karachi, Pakistan)
www.waridtel.com
www.lnh.edu.pk
(As Customer Services Officer)
· On-call administrator in absence of management.
· Financially counseling the attendants about the
expenses, while treatment in the hospital
· Complaint handling.
Education:
2007 Masters in Business Administration (MBA) in Marketing
from KASBIT University.
(Karachi, Pakistan)
2003 Bachelors in Science (BSc Hons) in Computing and information
Technology from College of Digital Sciences,
(Karachi, Pakistan), Degree Awarded by
London Metropolitan University, U.K.
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4. 2000 Higher Secondary Certificate from Adamjee Govt.
Science College,
(Karachi, Pakistan)
1996 Secondary School Certificate from Islamic Scientific
Institute in Arabic Medium,
(Al-Ain, U.A.E)
Languages:
· Arabic (Excellent in speaking, writing and reading)
· English (Excellent in speaking, writing and reading)
· Urdu (Excellent in speaking, writing and reading)
Professional Skills:
· Excellent written and verbal communication skills including formal
presentation skills.
· Persuasiveness, Adaptability & Innovation.
· Judgment and Decision-making.
· Collaboration
· Developing relationships
· Excellent Convincing skills.
· Good Awareness about the market.
Professional Certification:
· Citrix Certified Sales Professional
· Cisco Certified Security Professional
· Microsoft Sales Professional Certified
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5. · Symantec Sales Expert
· VMware VSP5
· Juniper Networks Sales Associate Firewall
Academic Projects:
· 1st Year Project.
Computerization of sales department of K.K builders and
Developers by Analyzing of Business process in order to
computerize flow-in & Flow-out of Sales department
· 2nd Year Project.
Computerization of sales and purchase department of Mayfair
Motors by Analyzing of Business process in order to computerize
flow-in & Flow-out of Sales & Purchase departments.
· 3rd Year Project.
Computerization of Sales Department of Shan Builders and
Developers by Analyzing of Business process in order to
computerize flow-in & Flow-out of Sales department
Office & Internet:
Microsoft office, internet Browsing/Surfing and Adobe Photoshop.
Personal Details:
Full Name: Syed Mohammad Abdullah
Father’s Name: Mohammad Ovais
Date of Birth: 11th July 1980
Religion: Islam
Nationality: Pakistani
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6. Martial Status: Married
Iqama Status: Transferable
Driving License: Valid Saudi Driving License
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7. Martial Status: Married
Iqama Status: Transferable
Driving License: Valid Saudi Driving License
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