Yogesh Dinkar Jadhav is an IT specialist with over 10 years of experience managing information systems and outsourcing contracts. He currently works for IBM Singapore, where he is responsible for IBM services delivered to clients and manages a pool of 500 servers. Previously he has worked as a UNIX administrator for companies in Singapore and Dubai, managing servers and supporting applications. He holds a diploma in industrial electronics and IBM certification.
• A competent professional with 10 Years of experience in System Administration, Technical Support, Customer Relationship Management, SLA Management, Service Delivery and Troubleshooting
• Demonstrated abilities in ensuring a high-quality customer experience while adhering to SLAs & work processes
• Hands-on experience in configuration & troubleshooting of all types of servers, workstations, other software / hardware devices and e-mailing client related problems and internet information services
• Proficient in supervising transition phase of transferring functional, technical & procedural knowledge to maintenance and support organization
• Skilled in managing new systems implementations for streamlining operations within time & cost parameters
• Demonstrated abilities in handling activities related to 3rd party management
• An effective communicator with good analytical, planning, inter-personal and problem-solving skills
Resume_Windows Vmware Administrator ManzarManzar Hasan
4.1 years of experience in Systems Administration, Technical Support and Troubleshooting.
Presently, working with Wipro Limited, Gurgaon as Engineer Server Management.
Experience of implementing and managing large installations of Windows 2003, 2008 & 2012 environment.
Experience as a Windows and VMware Administrator. Hands on experience working on AD, Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Working as a member of the Infrastructure team with responsibilities including system tuning, account management, security and performance monitoring, new system & Server installation, software and hardware upgrades, managing disk configurations, salvage operations for failed subsystems.
Knowledge of Microsoft BackOffice products such as Hyena, MS Clustering, VMware vSphere5.0/5.5/6.0, Citrix Netscaler for load balancing.
Knowledge of ITIL Process
• A competent professional with 10 Years of experience in System Administration, Technical Support, Customer Relationship Management, SLA Management, Service Delivery and Troubleshooting
• Demonstrated abilities in ensuring a high-quality customer experience while adhering to SLAs & work processes
• Hands-on experience in configuration & troubleshooting of all types of servers, workstations, other software / hardware devices and e-mailing client related problems and internet information services
• Proficient in supervising transition phase of transferring functional, technical & procedural knowledge to maintenance and support organization
• Skilled in managing new systems implementations for streamlining operations within time & cost parameters
• Demonstrated abilities in handling activities related to 3rd party management
• An effective communicator with good analytical, planning, inter-personal and problem-solving skills
Resume_Windows Vmware Administrator ManzarManzar Hasan
4.1 years of experience in Systems Administration, Technical Support and Troubleshooting.
Presently, working with Wipro Limited, Gurgaon as Engineer Server Management.
Experience of implementing and managing large installations of Windows 2003, 2008 & 2012 environment.
Experience as a Windows and VMware Administrator. Hands on experience working on AD, Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Working as a member of the Infrastructure team with responsibilities including system tuning, account management, security and performance monitoring, new system & Server installation, software and hardware upgrades, managing disk configurations, salvage operations for failed subsystems.
Knowledge of Microsoft BackOffice products such as Hyena, MS Clustering, VMware vSphere5.0/5.5/6.0, Citrix Netscaler for load balancing.
Knowledge of ITIL Process
eMovA project - Virtual Mobility for ApprenticeshipKarine Perrier
eMovA is a virtual mobility project for Apprenticeship. This project has been funded with support from the European Commission (call for proposal Erasmus+) and Champagne Ardenne region. eMovA aims to develop virtual mobility in apprenticeship by :
•providing pedagogical materials/educational scenarios for collaborative experiences
• assisting the training actors in the use of ICT
• creating a web space to inform the target audience and facilitate the collaborations between the members.
Having 2.8+ years of experience in the areas of Oracle and SQL Server applications using PL/SQL and SQL Technologies with Hospitality Domain.
Having good exposure to writing Complex Queries to get data from multiple tables by using Joins and Sub queries.
Basic knowledge on Performance and Tuning.
Well aware of the privilege and ROLE in oracle.
Knowledge in UNIX Commands.
Proactively involve in IM call.
Monitoring production server, trouble shooting and fixing bugs.
Expertise in attending & resolving the issues such as application outage, Issue impacting multiple users.
Adhering to best practices for project support and documentation like Preparing KB articles and JIRA.
Ability and willingness to learn new technology and deliver results timely.
Basic knowledge in Informatica.
Good Analytical and strong Interpersonal and excellent Communication skills, ability to work in a team, ability to pick up new skills quickly.
Working in 24/7 support.
An updated resume reflecting all the roles and responsibilities handled in my tenure working with multiple major organisations like IBM, Tata Consultancy Services
1. Yogesh Dinkar Jadhav
PERSONAL INFORMATION
Address: Block295 Punggol Central #12-517 Singapore 820295 Telephone: +65 93267659
Nationality : Indian,Singapore PRNRIC:- S7362781H
E-mail: yjadhav@hotmail.com:
EXECUTIVE SUMMARY
Information Systems Technical and Lead with over 10 years of experience in all aspects of Information Systems
management and its ability to drivebusiness goals,priorities and changes to produce customer value. Expertise in
total outsourcingcontractand customer relationship management along with financial optimization.
Currently leveragingskillsand experience to deliver outstandingprofessional information technology services to IBM’s
major corporateclients.Personally committed to providingadviceand counsel to clientexecutives as a directinput to
their core business strategies.
WORK EXPERIENCE
IT Specialist, IBM Singapore Pte Ltd May ‘08 – Jul’15
Singapore
As a administrator in strategic outsourcingdivision,I’mresponsiblefor all IBMservices delivered to my clients.
Encompassingdirectand indirectpersonnel responsibility for over 500 servers.My other responsibilities include:
management responsibility
Works effectively with other team members to understand customer needs and to design,evaluate and
develop I/T solutions which meet those needs. Guides and influences team members, includingcustomer,
vendor and subcontractor personnel,and IBMers to accomplish theteam's technical and schedulegoals.
Negotiates effectively with team members (vendors, subcontractors,customer s and IBMers) to identify each
member's role in solution design and development, agree on specific problem-solving,requirements analysis
and design tasks and associated work products,and to define approaches for producingthem.
Problem Solving
Recognizes and articulates complex problems related to the solution beingdeveloped.
Applies creativity and judgment in development of multipleI/T solutions related to projectobjectives.
Analyzes problems and creates solutions involvingI/Ttechnology, methodology, process,tools and solution
components.
Contribution/Leadership
Conducts analysis,problem-solvingand evaluation activities on special topicsrelated to projectobjectives.
May lead design activities.This includes leadingall or portions of the design project, recommending team
members and organizingthe team, definingtasks,trackingand reportingprogress,deliveringon time and
within budget, and deliveringresults to the customer.
Defines and determines solution design objectives related to the project. May lead and guide the efforts of
others in these areas.
Understands department / function mission and applies thisunderstandingin projectactivities.
Provides technical guidanceto implementation team members throughout the project lifecycle.May lead
implementation in a small projector be responsiblefor subsystemimplementation in a largeproject.
Handlingprojects,rightfrom the servers arrivingatthe datacenter, setting up the servers,connecting to the
network, performing installation,configurations,server hardening,storage setup, and setting up the servers
with other applicationslikeWebSphere and MQ, and configuringitfor go-liveto production.
2. Manage a pool of 500 Production Servers for various clients
Ensuringthe availability and complete BAU supportfor the applications asper the agreed SLA
Ensuringefficientproblem resolution and effective RCA
Ensuringa timely submission of Management Reports
Managingprojects on UNIX platform as per ProjectLife Cycle guidelines
Ensuringsecure setup for new and existingservers as per the defined complianceguidelines
Ensuringminimum downtime for the applications duringproblems and permanent resolution as per corrective
action plans followingthe root causeanalysis
Participatingin Internal / External audits and maintaininga secureoperating environment
Ensuringa timely submission of Management Reports
Communication/Negotiation
Projects :-
Land TransportAuthority of Singapore
Danone
Schenider Electric,South East Asia
DB Schenker
Singhealth
Liberty International
IGA (IBM Internal)
IBM Cloud services
UNIX Administrator Adecco International Pte Ltd. Jul'07 - May'08.
Singapore.
Responsibilities included
Team Lead and lead a team of 2 members, providing24/7 supportfor Unix servers .
Managinga pool of 100 Production for LTA in there SingaporeData Centers runningcritical applications
Managingprojects on Unix platform as per Project Life Cycle guidelines
Ensuringthe availability and complete BAU supportfor the applications asper the agreed SLA
Ensuringsecure setup for new and existingservers as per the defined complianceguidelines
Ensuringminimum downtime for the applications duringproblems and permanent resolution as per corrective
action plans followingthe root causeanalysis
Participatingin Internal / External audits and maintaininga secureoperating environment
Ensuringa timely submission of Management Reports
UNIX and SAN Administrator Emirates Bank International. May'06 - Jun'07
Dubai.
Responsibilities included
Manage a pool of 700 Production and UAT Servers
Perform daily health check of the systems.
Attend to user calls which getlogged through the Intranet.
As per the Users request I have to make the changes on application and thesystem sideupon the approval of
the Change Control Request.
Perform daily monitoringthe backup through Veritas netbackup.
As SAN administrator I had to monitor the DMX performance usingECC.
Zoning the new host usingFabric Manager and ECC.
Maskingthe new devices to the new host usingECC.
Usingcommand linehas done the maskingfor new host.
Familiarwith SYMCLI commands.
3. Installingand ConfiguringPowerpath devices.
Project handled at Emirates Bank: -
Capstone (CreditApproval),Finnone (Retail lendingSystem),Tradenet(e-Trading),OracleProd(Oracle
Database).Treasury,Retail LendingSystem(RLS),Banknet,Tangible
Previous Experience
Jun'05 - Mar'06 - International SQLStar Singapore,Singapore as UNIX Administrator
Aug'02 - Jun'06 - MTVASIA LDC Singapore,Singapore as UNIX Administrator
Jul'00 - Jul'02 - Asiacontent.com Media Pte Ltd (India and Singapore) as System Administrator
May'98 - Jun'00 - Greenrose Computer Services Pvt Ltd. (India) as TeamLead & Customer Service Engineer
TECHNICAL SKILLS
Technology Tivoli LDAP.
Application Servers WebLogic, and WebSphere
OperatingSystem Windows NT, 2003,Solaris,HP-UX,SUSE Linux, RedHat Linux and AIX
Storage and Backup EMC clariion,EMC Symmetrix DMX-1 Series, IBM DS8000 series,IBM FastT, TSM Backup
and NetBackup
Trainings attended :-
Architectural Thinking.
Team Solution Design Workshop.
Leadership in a ProjectTeam Environment.
Project Management Fundamentals
Transition and Transformation Controls ReviewProcess.
AIX Dump Analysis I:Concepts and Tools
AIX Performance Management II: Virtual and Physical CPUPerformance
AIX Problem Determination I/II:Boot Issues and LVM Issues
AIX V5 Kernel Internals Concepts
ExploringAIX 6 Workload Partitions (WPAR)
ManagingLogical Partitions(LPARs) on Power Systems with HMC Version 7
HACMP Systems Administration I:Planningand Implementation.
PowerHA for AIX (HACMP) I/II/III:Installation & Initial Configuration,Administration,and Advanced
Administration and ProblemDetermination Concepts
PowerHA for AIX (HACMP): Problem Determination I & II
PowerVM Virtual I/O Server I/II:Configuration and Advanced Configuration
VIO Server (VIOS) 1.4 New Features and Functions
EDUCATION
1996 Diploma in Industrial Electronics in Industrial Electronic from Y.B.Patil Polythenic, India
1996 Diploma in Industrial Electronicsin Industrial Electronic fromY.B.Patil Polythenic,India
CERTIFICATIONS
IBM Level 1 (Experienced) IT Specialistcertified.