Rohit Kumar Singh is a senior system analyst with over 7 years of experience in IT operations, project delivery, and service support. He has a post-graduate degree in computer applications and has worked on multiple projects providing application and production support for clients like UBS and Santander bank. His responsibilities include incident and problem management, automation of regular tasks, and liaising between teams to ensure stable systems operations.

1. ROHIT KUMAR SINGH
Mobile: +65 83616663  E-Mail: singhrohit0907@gmail.com
Address: Sennet Terrace, 47, Singapore - 466737
SENIOR SYSTEM ANALYST
A qualified Post Graduate (MCA with Distinction) and a dynamic IT Professional, having over 7 years of rich and
professional experience, including over 4 years in International (Singapore) environment
Meticulous and result oriented Professional, with accomplished track record for IT Operation, Project Delivery & Service
Support Delivery for Production, Application & Enhancement/Upgrade Support including Incident/Problem/Change
Management
CORE SKILLS
 Operations Management
 IT Service Support
 Application Support
 Production Support
 Problem Management
 Incident Management
 Disaster Recovery
 BCP Activities
 Quality Control
 Relationship Management
 Team & People Management
FUNCTIONAL SKILLS
~ Strong Technical Knowledge of multiple Platforms (OS), Languages, Databases and Tools (Ticketing, Scheduling,
Reporting, Version Control & DWH) for delivery of Application/Production/Service Support.
Similarly has Functional Knowledge of Investment Baking and Retail Banking sectors ~
~ Experienced in Project Delivery Coordination through project planning, monitoring & control, change control &
configuration management, time & effort estimation, quality & risk management and communication between project
stakeholders ~
~ Similar expertise in Service Delivery Management by Communicating & Coordinating with all stake holders to
meet Business Demands; Requirement Analysis & Solution Design of Service Delivery; Documentation of
Functional/Technical Specifications; Finalization Scope & Terms of Service; Change Request review & Change
Management; Incident & Problem Management ~
~ Leads and international Team to performance excellence, insists knowledge sharing, motivates and mentors while
being an Team Player with analytical, problem solving, planning, communication & interpersonal skills ~
TECHNICAL SKILLS
QUALIFIC AT ION
Education:
 M.C.A., from Visvesvaraya Technological University, Belgaum (2007) with Distinction (76.7%)
 B.C.A., from Vellore Institute of Technology University, Vellore (2004) with Distinction (77%)
Accreditations:
∼ Oracle Certified Associate (OCA)
∼ ITIL V3 (Foundation)
∼ Certified on Basics of Banking by IIBF
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∼ Middleware: MQ
∼ Operating Systems: WIN XP,2003, LINUX, CITRIX, Solaris
∼ Languages: SQL, PL/SQL, AWK, Perl
∼ Database: Oracle 9i/10g, Sybase
∼ Ticketing Tools: Remedy, Snow, Confluence, JIRA
∼ Scheduling Tools: Crontab, Autosys, Control-M
∼ Reporting Tool: MS Excel
∼ Version Tool: PVCS
∼ DWH Tool: Informatica

2. EXPER IENC E SNAPSHOT
Dell Services, Singapore
Senior Software Analyst (Mar 2011
onwards)
Deliverables:
 Currently reporting to the Manager and working as a Senior L2 Team Member in a couple of
Application/Production/Service Support to couple of system of UBS Banks.
 Accountable for resolution of ongoing issues and escalations for providing Support including development or
enhancement of automation of regular manual activities under the scope of L2 Support.
 Managing event/incident/problem management in case of application outage ensuring complete detail analysis
(including RCCA) or escalate same to L3 level.
 Responsible for communicating to larger audience, passing workaround such as list of affected cash flows to
operations to mitigate the settlement risk.
 Involved in liaising with Infra/DB team and development team to ensure the application is brought up with in the
SLA.
 Spearheading development/modification of UNIX scripts to provide workaround for data issues till the issues is
permanently fixed by L3/Development team.
 Providing disaster recovery and BCP activities (for business as usual environment), Problem Management for the
incidents which occur on a regular basis.
Achievements:
 Received Employee of the Year (Ops IT Team) from Client Side
 Recipient of Silver Achiever of Quarter from Dell
 Won consecutive On the Spot Award from Dell
Accenture Services (P) Ltd., Bangalore
Software Engineer (Jul 2010 to Mar
2011)
Deliverables:
 Reported to the Team Lead as an individual contributor for providing remote support of The Life Science data hub
of a pharmaceutical Laboratory as a production support analyst, by checking the suitability of work flow as well as
performing Quality analysis checks at various level of Data Processing
PREVIOUS ASSIGNMENT S
∼ ITC INFOTECH INDIA LTD., BANGALORE as Associate IT Consultant (Jul 2007 to Jun
2010)
PERSONAL DOSSIER
 Date of birth: 09-07-1983
 Languages known: English and Hindi
 Nationality: Indian
PR OJECT DET AILS
Project Boxer (Settlement System)(Application Support/Production support and Maintenance)
Client UBS
Duration (March’11–Till date)
Team Size 18
Environment UNIX, Oracle, Autosys, Sybase, PL/SQL, Perl, JIRA, Snow, MQ, Qpasa.
Details Settlement engine in FUSA is called Boxer. Boxer is capable of processing the FX, Securities and OTC
derivatives trades. Different front offices will book different product trades and send to boxer which
will get converted into the lingua message which is readable by boxer. No inter-trade netting is
performed by the front office, every asset flow will be sent to the boxer individually. These asset flow
will be get processed by the boxer. Settlement and counterparty instructions are set in EROS which will
flow down boxer where it will be attached to asset flows. Settlement messages are sent in swift or fax or
mail. Settlement will be get done at clearing house. Boxer will be sending the accounting, funding and
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3. settlement messages to different system.
Role Senior production Support Analyst
Key
Deliverables
 Automation of regular activities under the scope of L2 such as providing reports to User on
daily/monthly/weekly basis.
 Worked as a shift lead to handle ongoing issues and escalations.
 Leading incident management in case of application outage starting from sending user
communication to larger audience, passing workaround such as list of affected cash flows to
operations to mitigate the settlement risk, liaising with Infra/DB team and development team to
ensure the application is brought up with in the SLA.
 Ensure the complete detail analysis is done on the incident ticket before passing to L3 and even
suggesting the workaround or permanent solutions to the ongoing issues / requests.
 Involved in Problem Management for the incidents which occur on a regular basis.
 Attended all CAB and change meeting
 Developing of jobs in Autosys for regular support activities
 Developing/Modifying UNIX scripts to provide workaround for data issues till the issues is
permanently fixed by L3/Development team.
 Liaising with different teams to ensure the production is stable and running.
 Involved in UAT testing for new requirement set up under the scope of L2
 Responding to incidents and providing updates in a timely manner even the ticket is in L3 bucket
 Involved in disaster recovery activities
 Developing ,Coordinating and implementing changes in production after liaising with dev ,testing
team
 Involved in infra weekend and BCP activities
 Concerned with the modification of PL/SQL scripts as per requirement under scope of L2.
 Tracking of the problems through incident management tool (Snow)
 Health check.
 Monitoring Jobs at different level of data processing
 Performing Quality analysis checks at various level of Data Processing.
Project Scribe (Confirmation System) (Application Support/Production support and Maintenance)
Client UBS
Duration (March’11–Till date)
Team Size 18
Environment UNIX, Oracle, Autosys, Sybase, PL/SQL, Perl, JIRA, Snow, MQ, Qpasa.
Details Scribe is a confirmation system in FUSA. It is a message driven system which is used to send the
confirmation or legal document to the counterparty with the help of thunderhead system. It is
responsible for the creation and lifecycle management of trade documentation, primarily confirmations
and payment advices. This system does not interact directly with human actors, delegating all user
interface functions to the operations workbench (OWX) system. Scribe and OWX provide the
information lookup facilities via web service interfaces to support the user interfaces.
Role Senior production Support Analyst
Key
Deliverables
 Automation of regular activities under the scope of L2 such as providing reports to User on
daily/monthly/weekly basis.
 Worked as a shift lead to handle ongoing issues and escalations.
 Leading incident management in case of application outage starting from sending user
communication to larger audience, passing workaround such as list of affected cash flows to
operations to mitigate the settlement risk, liaising with Infra/DB team and development team to
ensure the application is brought up with in the SLA.
 Ensure the complete detail analysis is done on the incident ticket before passing to L3 and even
suggesting the workaround or permanent solutions to the ongoing issues / requests.
 Involved in Problem Management for the incidents which occur on a regular basis.
 Developing of jobs in Autosys for regular support activities
 Developing/Modifying UNIX scripts to provide workaround for data issues till the issues is
permanently fixed by L3/Development team.
 Liaising with different teams to ensure the production is stable and running.
 Involved in UAT testing for new requirement set up under the scope of L2
 Responding to incidents and providing updates in a timely manner even the ticket is in L3 bucket
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4.  Involved in disaster recovery activities
 Developing ,Coordinating and implementing changes in production after liaising with dev ,testing
team
 Involved in infra weekend and BCP activities
 Concerned with the modification of PL/SQL scripts as per requirement under scope of L2.
 Tracking of the problems through incident management tool (Snow)
 Health check.
 Monitoring Jobs at different level of data processing
 Performing Quality analysis checks at various level of Data Processing.
Project RMIS, Creditor, ACED, MACE, PRUD, MPRU, CTFD, MCTF (Production Support & Maintenance)
Client ABBEY NATIONAL BANK PLC (SANTANDER) UK
Duration (July’07 – June‘10)
Team Size 4
Environment Informatica Power Centre 7.1, Oracle 9i, and SQL*PLUS, TOAD 8.6, UNIX, Windows XP, PVCS.
Details The ISBAN (ABBEY International Bank in UK) – is the sixth biggest bank and one of the largest
providers of mortgages and savings. The Secured Lending’s Relational Database (SLRDb) runs on Oracle
database. The system was initially used for Management Information purposes but now it is used for
Mortgage Retention application project. There are three systems Unisys, DPCSPROD and OCDBPROD,
which share data with the SLRDb system. The data from the three systems are mainly sent in the form
of flat files. All are automated processes, which are handled by scheduling jobs on the UNIX production
server. The production environment for Secured Lending’s System runs on the UNIX server sx059a.
There are approximately 60 scripts (Control-M), which runs to support the SLRDb database on daily,
weekly and monthly basis. These Control-M scripts are UNIX shell scripts that are scheduled to run at
specific times. These control M scripts in turn call the SQL Loader utility, which is used to import data
from the flat files into the SLS Database. The control M scripts also contain embedded SQL scripts that
perform specific tasks on the database but mainly updating the production tables with the values from
the temporary table
Role Software Engineer
Key
Deliverables
 Providing reports to the client by formulating sql query.
 Development of shell script using control M as a part of change request.
 Tuning of mapping as a part of change request.
 Modification of PL/SQL scripts as per requirement.
 Liaising with Change Management team to raise the incident change request for implementation of
new changes.
 Resolution of production issues related to bad records and load processes
 Supporting SLA based services by providing fix on fail, proactive monitoring
 Monitoring of jobs running in the mentioned applications.
 Liaising with third party teams for requesting of Input files or correction of Invalid Input files.
Project Support Services
Client ABBEY NATIONAL BANK PLC (SANTANDER) UK
Duration (JULY’07 – JUNE‘10)
Team Size 4
Environment Informatica Power Centre 7.1, Oracle 9i, and SQL*PLUS, TOAD 8.6, UNIX, Windows XP, PVCS.
Details Abbey National PLC has implemented a comprehensive complaints redressal mechanism to enable
improved customer focus. The Complaints MI system is built to process the complaints data from the
service request SQL server database and load it to the Complaints MI database. A new Service Request
application called “dissatisfaction” was created and the process picks up all logged complaints from this
and refreshes the Complaints MI database nightly. The Complaints MI database is used for regulatory
Financial Service Authority reporting.
Key
Deliverables
• Monitor that the daily complaints batch run (control m job) as scheduled and backend ETL
Processes (using INFORMATICA) load the data to respective databases.
• The support team has to monitor that the files from active directory are received every day and
have copied to the production area before the processing starts.
• In case of job failure support team has to ensure investigation and resolution.
• Handling of new change Request for enhancement to existing mappings using set defined
execution approach.
• Liaising with Change Management team to raise the incident change request for
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5. implementation of new changes.
• Resolution of production issues related to bad records and load processes.
• Modification of mapping as per change request.
• Modification of SQL and PL/SQL scripts as per change request.
• Development of shell scripts in control M as per change request.
• Modification of script whether in oracle, UNIX and Informatica under L2 scope.
Project Product Support
Client Abbot Laboratory
Duration (JULY ‘10 - MAR ‘11)
Team Size 6
Environment Oracle LSH, UNIX, PL/SQL
Details The Life Science data hub is the system which has been developed by oracle which loads study data
from various source system and then present to user in a more presentable manner which helps in
decision making.
Role Part Accenture team member working as a production support analyst.
Key
Deliverables
• Development of adapter to interact with the alien source system as oracle LSH in itself interacts
only with oracle related products.
• Checking if the workflow have run properly or not.
• Verifying if the data has been loaded properly or not
• To deal with change management in case of any change request
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6. implementation of new changes.
• Resolution of production issues related to bad records and load processes.
• Modification of mapping as per change request.
• Modification of SQL and PL/SQL scripts as per change request.
• Development of shell scripts in control M as per change request.
• Modification of script whether in oracle, UNIX and Informatica under L2 scope.
Project Product Support
Client Abbot Laboratory
Duration (JULY ‘10 - MAR ‘11)
Team Size 6
Environment Oracle LSH, UNIX, PL/SQL
Details The Life Science data hub is the system which has been developed by oracle which loads study data
from various source system and then present to user in a more presentable manner which helps in
decision making.
Role Part Accenture team member working as a production support analyst.
Key
Deliverables
• Development of adapter to interact with the alien source system as oracle LSH in itself interacts
only with oracle related products.
• Checking if the workflow have run properly or not.
• Verifying if the data has been loaded properly or not
• To deal with change management in case of any change request
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