• A competent professional with 10 Years of experience in System Administration, Technical Support, Customer Relationship Management, SLA Management, Service Delivery and Troubleshooting
• Demonstrated abilities in ensuring a high-quality customer experience while adhering to SLAs & work processes
• Hands-on experience in configuration & troubleshooting of all types of servers, workstations, other software / hardware devices and e-mailing client related problems and internet information services
• Proficient in supervising transition phase of transferring functional, technical & procedural knowledge to maintenance and support organization
• Skilled in managing new systems implementations for streamlining operations within time & cost parameters
• Demonstrated abilities in handling activities related to 3rd party management
• An effective communicator with good analytical, planning, inter-personal and problem-solving skills
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Search and Society: Reimagining Information Access for Radical Futures
Bharat Bhawasar ( ICT Administrator )
1. BHARAT BHAWASAR
Contact: +965-97236882, +965-96080648
E-Mail: bhawasar@hotmail.com ,bharat.b@tecnicasreunidas.es
Versatile, high-energy professional; successful in achieving business growth objectives within turnaround & rapid
changing environment
COMPETENCY MATRIX
System Administration
Project Management
Client Relationship Management
SLA Management
Reporting
Liaison & Coordination
Escalation Management
Installation & Maintenance
Team Management
AN OVERVIEW
A competent professional with 10 Years of experience in System Administration,
Technical Support, Customer Relationship Management, SLA Management,
Service Delivery and Troubleshooting
Demonstrated abilities in ensuring a high-quality customer experience while
adhering to SLAs & work processes
Hands-on experience in configuration & troubleshooting of all types of servers,
workstations, other software / hardware devices and e-mailing client related
problems and internet information services
Proficient in supervising transition phase of transferring functional, technical &
procedural knowledge to maintenance and support organization
Skilled in managing new systems implementations for streamlining operations
within time & cost parameters
Demonstrated abilities in handling activities related to 3rd party management
An effective communicator with good analytical, planning, inter-personal and
problem-solving skills
CORE COMPETENCIES
Extending high-end technical supporton various servers and ensuringcustomer satisfaction levels through prompt redressal
of the problems
Addressing queries regarding information system / software, application conflicts & system bug and extending onsite
support to clients including maintenance of hardware / software
Overseeing ITIL process including asset management, service level management, issues management, configuration
management, scope change management, etc.
Interacting with Client and Operations Team to identify & manage service improvement activities
Acting as escalation pointto resolveall supportissuesand drivingresolution of customer's technical support issues; shari ng
best practices with team members to enhance quality technical support
Improving relationships with the customer by anticipating customer future requirements ; thereby ensuring a positive
customer experience
ORGANISATIONAL EXPERIENCE
Aug. 2016 to Till Date Técnicas Reunidas S.A Kuwait, as ICT Administrator
Role:
ProvideITsupportand resolveproblems to theend user’s satisfaction
installingandconfiguringcomputer hardwareoperatingsystems andapplications& Providesend users1stlevel supportfor
all applications
Monitor and respond quickly and effectivelyto requests received through theIThelpdesk
PC configurationaccordingto company’sITpolicies & supportingtheroll-outof newapplications
Installation of all typeof software,Installation and configuration of OfficePackagesandMS outlook.
monitoringand maintainingcomputer systems andnetworks& replacingpartsasrequired
talkingstaffor clients through a seriesof actions,eitherface-to-faceor over thetelephone,to help setup systems or resolve
issues
Assign usersandcomputersto proper groupsin Active Directory& settingup newusers' accounts and profiles and dealing
with password issues
2. Worked with projectmanagementand softwaredevelopmentteamto ensureand deliver accepted businessvaluein timely
manner.
• Discovered primarybusinessobjectivesof projectand conductrequirementgatheringandelicitationactivity usingvarious
techniques and methods.
• Handled responsibility for integratingthetechnical solution to thebusinessprocessandprocessgaps.
• Prepared a documentof businesscasesto justify need of newapplication or functionality and itsinvestments.
• Currentstateprocessanalysisand futurestateprocesssystemdesignbetween crossfunctional departments.
• Collaboratewith systemuser fromvariousbusinessunitand providesupportandtroubleshootproblemswith different
applications.
• Prepared scopeof work (SOW) and processevaluationfor technical productdevelopmentand commercializationfrom
proto typeto end-user product.
• Designed / conducted trainingprogramand orientation to newsystemusersaboutbasic and special businessapplication
and software.
• Provided research,estimateanalysis,planning,casestudy,and businesscaseandperformancemeasurementaboutnewor
existingapplicationmodificationproject.
• Support,maintain,enhanceand/orupgradea portfolio of customandpackageapplications.
• Discovered scopeto automatesystemsaligned to businessprocessesand functions.
• Prepared costestimates sheets,managed POsand annual ITbudgeting.
• Travelled to siteoffices and identified / understand theirITneeds to maximizeproductivity andminimizecostandgave
robusttechnical solution.
• Analysesof quality assurancemetricssuch asdefect,defectcount,testresultand teststatus.
• Reviews supportingbusinesscasethroughoutthecourseof delivery to ensurethatbusinesscaseand objectivearemeet.
• Collaborateaccessmultipleor cross-functional teams to skilfullyexecuteon milestoneanddeliverableon pre-defined
schedules.
July 2016- Aug.2016 American University of Middle East (AUM), Kuwait as IT Technical Support
Role:
ProvideITsupportand resolveproblems to theend user’s satisfaction
installingandconfiguringcomputer hardwareoperatingsystems andapplications& Providesend users1stlevel supportfor
all applications
Monitor and respond quickly and effectivelyto requests received through theIThelpdesk
PC configurationaccordingto company’sITpolicies & supportingtheroll-outof newapplications
Installation of all typeof software,Installation and configuration of OfficePackagesandMS outlook.
monitoringand maintainingcomputer systems andnetworks& replacingpartsasrequired
talkingstaffor clients through a seriesof actions,eitherface-to-faceor over thetelephone,to help setup systems or resolve
issues
Feb.2008-June 2016 Al-Alamiah Technology Group (KSSC), Kuwait as ICT Support & IT Help Desk
Role:
ProvideITsupportand resolveproblems to theend user’s satisfaction
installingandconfiguringcomputer hardwareoperatingsystems andapplications& Providesend users1stlevel supportfor
all applications
Monitor and respond quickly and effectivelyto requests received through theIThelpdesk
PC configurationaccordingto company’sITpolicies & supportingtheroll-outof newapplications
Installation of all typeof software,Installation and configuration of OfficePackages andMS outlook.
monitoringand maintainingcomputer systems andnetworks& replacingpartsasrequired
talkingstaffor clients through a seriesof actions,eitherface-to-faceor over thetelephone,to help setup systems or resolve
issues
Understand internal/external customer technologiesandproblemresolutiontechniques
Assign usersandcomputersto proper groupsin ActiveDirectory& settingup newusers' accountsandprofiles and dealing
with passwordissues
Provided technical assistanceto customerson inbound telephonetech supportcalls.
3. Providetechnical supportto all desktopsand laptopsin network environmentand performtroubleshooton all network and
equipmentissues
To Install,configureand maintainRemedy engines with latestpatches,its’Applicationsand packages
Used remote accessto performtroubleshootingwhen needed.
Walked customersthrough step-by-step processfor troubleshootinghardwareissues.
Used good problem-solvingskillsfor troubleshootingproblems.
Completed troubleshootingandrepairwhen computershad problems.
Recommended computer productsand applicationsto improveproductivity.
Respondingto inquiries;prioritizing,assigning,escalatingand monitoringrequests to ensuretimely resolutions
Provided first-level technical supportto end-userson proprietary softwareandapplicationsincludinginstallation basic usage
and appropriateservicelevel to warranty
TRAININGS & CERTIFICATIONS
ITIL Expert Certificate in IT Service Management (ITIL)
ITIL Foundation Certificate in IT Service Management (ITIL)
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate ( CCNA )
Dell Certified System Expert (DCSE)
HP Certified Professional (Accredited Platform Specialist)
IT SKILLS
Well versed with:
o Helpdesk
o Service Desk
o Incident Management
o IT Support
o IT Operations
o IT Service Delivery
o MS Office
o Internet Applications
o Remedy (Easy vista /SPOC/ BMC / Manage Engine Service Desk Plus)
EDUCATION
MBA (IT & BPO Management) from Indian School of Management, Mumbai in 2014
BA from M.L.S. University, Udaipur in 2004
Other Credentials:
Diploma in Computer Software
Diploma in Computer Hardware & Networking
A+, MCSE 2000, LINUX 8.0 & CCNA at Phoenix Education
Computer Software & Hardware at Phoenix Education
PERSONAL DETAILS
Date of Birth: 20th August 1982
Address: Kuwait
Languages Known: English, Arabic, and Hindi
Kuwait Driving License YES
4. ANNEXURE
Técnicas Reunidas (TR) S.A., GT5 Project
Client: KNPC (Kuwait National Petroleum Company), Kuwait
Role: ICT Administrator
Support:
ProvideITsupportand resolveproblemsto theend user’s satisfaction
Installingand configuringcomputer hardwareoperatingsystemsand applications& Providesend users1stlevel supportfor all
applications
Monitor and respond quickly and effectivelyto requests received through theIThelpdesk
PC configurationaccordingto company’sITpolicies & supportingtheroll-outof newapplications
Installation of all typeof software,Installation and configuration of OfficePackagesandMS outlook.
Monitoringandmaintainingcomputer systems and networks& replacingpartsasrequired
Talkingstaff or clientsthrough a series of actions, either face-to-face or over the telephone, to help set up systems or resolve
issues
Assign usersandcomputersto proper groupsin ActiveDirectory& settingup newusers' accounts and profiles and dealing with
password issues
Técnicas Reunidas (TR) S.A., Al Zour Refinery Project
Client: KIPIC (Kuwait Integrated Petroleum Industries Company), Kuwait
Role: IT Support Officer
Support:
ProvideITsupportand resolveproblems to theend user’s satisfaction
Installingand configuringcomputer hardwareoperatingsystemsand applications& Providesend users1stlevel supportfor all
applications
Monitor and respond quickly and effectivelyto requests received through theIThelpdesk
PC configurationaccordingto company’sITpolicies & supportingtheroll-outof newapplications
Installation of all typeof software,Installation and configuration of OfficePackagesandMS outlook.
Monitoring andmaintainingcomputer systems and networks& replacingpartsasrequired
Talkingstaff or clientsthrough a seriesof actions,either face-to-faceor over thetelephone,to help setup systems or resolve
issues
Understand internal/external customer technologiesandproblemresolutiontechniques
Assign usersandcomputersto proper groupsin ActiveDirectory& settingup newusers' accountsandprofiles and dealingwith
passwordissues
Provided technical assistanceto customerson inbound telephonetech supportcalls.
Providetechnical supportto all desktopsand laptopsin network environmentand performtroubleshooton all network and
equipmentissues
To Install,configureand maintainRemedy engines with latestpatches,its’Applicationsand packages
Used remote accessto performtroubleshootingwhen needed.
Walked customersthrough step-by-step processfor troubleshootinghardwareissues.
Used good problem-solvingskillsfor troubleshootingproblems.
Completed troubleshootingandrepairwhen computershad problems.
Recommended computer productsand applicationsto improveproductivity.
Respondingto inquiries;prioritizing,assigning,escalatingand monitoringrequests to ensuretimely resolutions
Provided first-level technical supportto end-userson proprietary softwareandapplicationsincludinginstallation basic usageand
appropriateservicelevel to warranty
ATG Projects
Client: KNPC (KuwaitNational Petroleum Company), Kuwait
Role: Support Engineer
Support: Windows 7 & MS Office 2007, OracleApplication & Intranet and all MicrosoftApplicationsSupport