1. UMA MAHESH PAPPU
Phone: +1 702-717-6618, +1 440-378-4141
E-Mail: maheshpappu@gmail.com
Seeking assignments in Application Delivery & Maintenance with a growth oriented organisation
PROFESSIONAL OVERVIEW
 A dynamic professional with over 17 years of experience in the areas of Software Development, Designing,
Maintenance, Support and Testing. Gained exposure in Hospitality, Entertainment, Telecom & Manufacturing
domain. Knowledge of OSS/BSS and MES
 Currently associated with iGATE Technologies, Inc. as Technical Specialist
 A project planner with expertise in spearheading numerous projects and ensuring delivery of projects within the
time & cost parameters
 Adept in end-to-end development of software products from requirement analysis to system study, coding, unit
testing, integration, de-bugging, UI Design, documentation and implementation
 Deft at mapping the requirements, custom designing solutions & troubleshooting for complex software &
application problems. Certified IQA (Internal Quality Auditor)
 Experience in mapping business requirements, designing customized solutions with strong analytical skills and
ability to analyze business practices and define optimal procedures
 Insightful knowledge of business process analysis and design, process rationalization, cost control, capacity
planning, performance measurement and quality
 Capable in troubleshooting and resolving complex software issues
 Excellent communication & interpersonal skills
CAREER CONTOUR
Since Jun’04 iGATE Technologies, Inc Technical Specialist
Oct’03 – Jun’04 Zintec Software Pvt. Ltd., India Quality and Test Engineer
Feb’00 – Sep’03 Walden Software Solutions Pvt. Ltd., India Senior Software Engineer
Feb’96 – May’99 Varsha Business Machines Pvt. Ltd, India Software Engineer
Key Deliverables:
Technical:
Microsoft Technologies: ASP.Net, C#.Net, ASP, Visual Basic, Visual FoxPro, Visual Studio, VBA, FoxPro
Operating Systems: Windows 9x/NT/XP/ 2003/ 2008
Databases: MS SQL Server, Oracle 9i, MS Access, FoxPro
Application Tools: Workday, Documentum 6.5, Timberline, Virtual Roster
Reporting Tools: SQL Server 2008 Integration & Reporting Services, Data Reports, Crystal Reports, MS
Project
Professional Certifications:
70-306 - Developing and Implementing Windows®-based Applications with Microsoft® Visual Basic® .NET and
Microsoft® Visual Studio® .NET
70-229 - Designing and Implementing Databases with Microsoft® SQL Server™ 2000 Enterprise Edition
Green Belt Certified in Six Sigma
Pursuing PMP certification
Functional:
 Understanding the technical & functional specifications
 Designing, developing, testing, troubleshooting and debugging of the applications; conducting design reviews
prior to development
 Managing smooth implementation and testing of the application; following applicable design & coding standards
 Providing post-implementation, enhancement and maintenance support to client for application
 Involved in full end-to-end process for the user acceptance testing phases of the project, executing testing and
working within deadlines
 Involved in setting up new web farm, identifying firewall rules to be created for websites on new web farm,
testing and adding websites on web servers on the farm at the time of migrating websites to higher version of
Windows / Web servers
 Created Upstream & Downstream process to & from Workday cloud based HCMS product useful for HR, Payroll,
Information Security and other back office applications
 Identifying, analysing defects, questionable functions, errors, and inconsistencies in software program functions,
outputs, online screens, and content
 Providing unit test for each assigned component prior to assembly test

2.  Documenting, tracking, & communicating test plans, test results, analysis, & unresolved problems
 Updating comments received from peer reviews and code reviews
 Tracking progress against the schedule, and realign tasks to adapt to external schedule variances
 Cooperating & communicating with other team members for efficient management work
 Identifying documents related to components and maintaining detailed study of the same as per the product
changes. Researching and learning new tools and techniques required for the projects
 Working out the new system requirements & specifications and test strategies; performing fixes to any assigned
System Investigation Reports (SIRs)
 Preparing High Level Design, UI Specification, Use Case Specification and Unit Test Cases
 Providing weekly status reports based on testing
 Defining best practices for project support and documentation
Significant Highlights with iGATE
 Gaining understanding of client applications to troubleshoot and resolve issues
 Stellar in managing and resolving user reported issues
 Following and implementing iGATE processes in the project
 Effectively communicated with onsite resources in analysing and resolution of major issues
 Successfully created / handled project execution tasks, project timesheet verification and generated reports with
respect to Billing and Metrics
 Facing audits, Conducting Reviews, Creating project status reports
 Building knowledge base, creating case studies and consolidating learning’s of the project
 Sharing knowledge of Application and Domain among the team and with other projects
 Efficiently played the role of a Developer executing development, enhancement & support of client applications in
IGATE.
 Implemented Six Sigma project to reduce task management efforts in maintenance, enhancement and
production support projects
 Underwent Six Sigma Green Belt Certification successfully
 Attended Project Management Training and Leadership Workshop
 Handled Multiple Projects / Teams
Projects Executed with iGATE
MGM Resorts International is involved in the area of entertainment and operates casino, resorts in multiple states in
the US. They are head-quartered in Las Vegas from where they run their Corporate IT Operations. Being an employer
of 65000 + employees and operating around 20 properties in three states within the US there are a huge number of
IT systems and functions that need skilled resources to build, enhance and maintain these systems.
MGM Resorts Corporate IT has multiple websites, booking systems for their hotels and entertainment shows that
need 24 x 7 availability, continuous upgrades and enhancement to meet the business needs and the market
demands. iGATE is responsible for enhancement, maintain and support these websites.
To cater to the needs of MGM Resort's 65000+ strong workforce they have a multitude of HR systems that need the
same kind of support with upgrades and maintenance.
Project: Workday (HR & Payroll) Implementation
Client: MGM Resorts International, USA
Duration: Jun’ 13 – till date
Environment: Workday HCM, SSIS, Windows Service using Visual Studio .Net 2010 and .Net 3.5
Framework
Role: Workday Pilot Administrator – responsibilities included:
• Involved in a project for Workday environments that are connected to external
applications via Cloud Connect
• Involved in creating a Windows service which extracts employee data like photos,
images, benefits etc., from database and upload it to Workday via Cloud Connect
• Created downstream process in SSIS to extract employee information from
Workday useful for HR, Payroll, Information Security and other back office
applications
• Created integrations in Workday to kick off some jobs to process employee hiring,
payroll cycles, benefits etc.,
• Conducting knowledge sharing sessions, creating knowledge base repository and
consolidating project learning’s
Project: Property Websites, HR/Intranet Application Support & Maintenance
Client: MGM Resorts International, USA
Duration: Apr’ 12 – till date
Environment: Visual Studio .Net 2003/2005/2008/2010, SQL Server, TFS, .Net Framework 1.1, 2.0, 3.5
Role: Onsite Technical Lead – responsibilities included:
• Understanding applications with respect to architecture, technology for resolving
support escalations and application enhancements

3. • Involved in setting up new web farm, identifying firewall rules to be created for
websites on new web farm, testing and adding websites on web servers on the farm
at the time of migrating websites to higher version of Windows / Web servers
• Involved in overseeing various requests raised by customers and ensuring they are
completed within deadline
• Interacting with customers to gather requirements in the form of change requests
for stabilizing and improving performance of the applications within scope of iGATE.
• Conducting knowledge sharing sessions, creating knowledge base repository and
consolidating project learning’s
Project: TTB Managed Services
Client: Talk Talk Business, UK
Duration: Mar’ 11 – Apr’ 12
Environment: Visual Studio .Net 2005, Singularity BPM, Java 5.0, Glassfish ESB 2.1, XML, XSLT, XSD,
WSDL, Oracle 10g, Maven 2.0, Spring framework, Netbeans 6.7, Windows XP
Role: Offshore Lead – Involved in overseeing various requests raised by customers and ensuring
they are completed within deadline. Interacting with customers to gather requirements in
the form of change requests for stabilising and improving performance of the applications
within scope of iGATE.
Description: Opal Telecom was acquired by the Talk Talk Group and later came to be known as Talk Talk
Business. Talk Talk Business (TTB) delivers solutions comprising of a range of products and
services for businesses. TTB’s customers are classified as follows:
• Small and Medium Enterprises
• Corporate which represent Large businesses
• Public sector
The products delivered by TTB for SME customers are Broadband, New Business Line, Call
Packages, Mobile phones, NGNs, PBX. The products delivered by TTB for Corporate
customers are Broadband and internet connections, IT Networking and Security, Telephone
systems and handsets, Call plans and phone lines, Call handling solutions, Mobile
communications.
Currently DSLRP [TTT’s legacy system that supports ADSL provisioning and supports
reseller model. This supports various BT products (IPS, DataStream, SMPF and MPF). It has
both an XML interface to place and manage orders and a portal interface to support the
orders placement and order management] is the only system that has the capability to
provision on 1000+ SMPF exchanges and it also has a wholesale provisioning interface to
support resellers.
iGATE has taken knowledge transition in February of BPM, ESB, OLB, DISE applications and
providing support from Onsite and Offshore.
Project: IRM (Integrated Resource Management) Design & Development
Client: USA Mobility Wireless, Inc., Alexandria, VA
Duration: Oct’ 10 – Feb’ 11
Environment: Windows XP/2008, ASP/C# .Net, Visual Basic 6.0, SQL Server 2008 (SSIS/SSRS)
Role: Technical Lead - Implementing SMTP functionality for sending/receiving email messages
from Paging Devices. Storing reply messages and emergency notifications for tracking and
displaying them to users in IRM web application.
Description: USA Mobility, headquartered in Alexandria, Virginia, is a leading provider of paging, cellular,
enterprise applications and other wireless services to the healthcare, large enterprise and
government sectors. USA Mobility serves over 40% of all hospitals in the U.S. through
traditional one-way and advanced two-way paging via its nationwide networks covering
over 90% of the U.S. population. These devices are used to summon resources to the point
of care, often in the most critical of situations including code paging of all kinds and paging
to medical personnel who are outside the medical campus.
IGATE is involved in designing, developing, enhancing current IRM web application used in
creating/configuring different types of paging devices for paging to medical personnel using
different kind of protocols like SMTP, WCTP, SNPP and TNPP over IP
Project: MES Reports
Client: Momentive Performance Materials Inc., Strongsville, OH
Duration: May’ 10 – Aug’ 10
Environment: Windows XP/2003, SQL Server Reporting Services 2008, SQL Server 2008
Role: Onsite Programmer - Analyzing current MES Reports which are in MS access/Excel format.
Designing, publishing and distributing reports on SQL Server 2008 Reporting Services.
Description: Nature Of Business:
Silicon’s: Licensee of GE-branded sealants globally
Sealants & Adhesives: exclusive licensee of GE-branded sealants globally

4. Quartz & Ceramic: Product like clear tubing, rods and solid shapes, fused crucibles. A world
leader in manufacturing of high-purity fused quartz products, Momentive is a key supplier to
the semiconductor, photovoltaic, telecommunications, lighting, water purification, and many
other industries.
Presently MPM uses QAD as their ERP. MPM is doing SAP implementation by Oct 2010. So
going forward all mfg applications will/ need to integrate with SAP. This envisaged the need
of having all reports at a central server developed by MES applications and reports
customized by users for analysis and reporting purposes. The location of reports at a central
server enables wide access and availability of data across the organization
Project: CVD Work Order Tracking
Client: Momentive Performance Materials Inc., Strongsville, OH
Duration: Jul’ 10 – Sep’ 10
Environment: Windows XP/2003, ASP/VB .Net 2003, SQL Server 2008
Role: Onsite Programmer - Making changes in the web application for implementing SQL Server
connection, data types and methods using Visual Studio 2003 and SQL Server 2008.
Description: MPM is planning to integrate data transfer between SAP System and SQL server 2008/2000
required for all mfg applications to run. This also includes enhancements in the mfg
applications impacted by SAP implementation. One of them being CVD Work Order tracking
which is currently a web application using JD Edwards as database
Copper Vapour Deposits (CVD): The purpose of the WO tracking system is to provide
tools to accurately track parts and scrap as they flow through each operation on the shop
floor. This will provide the business with precise and accurate visibility to data that will
allow it to execute to its customer’s expectations.
Project: Firehouse Software (Fire Record Management System)
Client: ACS Government Solutions, Des Moines, IA
Duration: Mar’ 09 – Mar’ 10
Environment: Windows XP/Vista, Visual FoxPro 8.0/9.0, Visual C#.Net 2008, XML, SQL Server 2005
Role: Team Lead / Senior Programmer in Visual FoxPro involved in resolving support escalations
and application enhancements
Following and implementing the iGATE processes in the project
Conducting knowledge sharing sessions, creating knowledge base repository and
consolidating project learning’s
Description: It is a fire and EMS records management system, designed to store information and
manage as easy as possible for fire departments, rescue and EMS agencies of all sizes. It
has an integrated database and easy-to-use features with variety of capabilities which
include:
 Incident reporting
 EMS/search and rescue reporting
 Staff activity and training
 Staff scheduling
 Apparatus, equipment, and inventory records management,
 Occupancy preplans, inspections and permits
 Accounts receivable (cost recovery)
Project: AMDB
Client: Procter & Gamble, Cincinnati, OH
Duration: Jan’ 07 –Feb’ 09
Environment: Windows XP, 2000, ASP .Net, VB, Oracle 9i
Role: Project Manager / Programmer - Involved in creating Design documents, Estimations,
Schedule, Project Plan and Query tracking
Involved in Project Environment Setup, creating UI, Unit testing, Defect tracking, Delivery
Following and implementing the IGATE processes in the project
Interacting with OSC and discussing issues related to project, setup, resources etc.
Facing audits, building knowledge base, creating case studies and consolidating learning’s of
the project
Description: AMDB (Autonomous Maintenance Database) was created to set up the global processes and
tools of work to have standards for equipment and to reduce disparity in how they are
operated and maintained by P&G. AMDB is a collection of global websites AMDB, eCIL
(Electronic Cleaning, Inspection and Lubrication) and FLDB (Functional Location Database).
As a Project Manager interacted with other PL/PM’s and departments related to project
activities. As a Team Member gained understanding of the existing application and system
from P & G resources and resolved issues related to AMDB application.
Project: Urchin Tracking / Google analytics Web Crawler tool
Client: Procter & Gamble, Cincinnati, OH
Duration: Jan’ 08 – Mar’ 08
Environment: Windows XP, 2000, ASP / C# .Net, SQL Server 2000

5. Description: To track the behaviour of online users, P&G is using a web reporting tool named Urchin
Tracking and Google analytics. These tools allow business owners to exactly identify unique
visitors, clicked paths, browser parameters, and return loyalty metrics including: first time
visitors, returning visitors, and frequency of use. The requirement of these tools is to
include few lines of script in the beginning of the each HTML/web page that is delivered to the end
user. The required script should be included in the beginning of each and every HTML/Web
page. These sites are developed by the different vendors around the globe. With past
experience of the uses of these tools, P&G has observed that the required script is missing
in some web pages in the most of the web sites. This problem is the major hurdle to track the
online behavior of the user.
To solve this problem, P&G and IGATE has analyzed the problem and decided to develop a
web crawler or a tool which will find out the web pages in which the Urchin and Google
analytics script is missing.
Project: ASP Web Development & Support
Client: Procter & Gamble, Cincinnati, OH
Duration: Jul’ 07 – Feb’ 09
Environment: Windows XP, 2000, ASP.Net. ASP, HTML, SQL Server 2000
Description: ASP Web Development involves development of a website based on the content, images,
design and data provided by P&G. It also consists of modifying content, images and data in
existing website which forms part of Support activity.
Project: Being Girl CMS (Content Management System)
Client: Procter & Gamble, Cincinnati, OH
Duration: Jun’ 08 – Dec’ 08
Environment: Windows XP, 2000, Interwoven Team site, Interwoven Live site, Java2.0, Perl, HTML, XML,
Oracle 9i
Description: This site is developed for 43 countries. This project is to integrate this global Being Girl site
into content management system using interwoven products which also includes changing
personalization platform from ATG dynamo to interwoven live site/targeting ultimately
leading to expand globally for other country sites.
Monitored task size updating, timesheet submission, health sheet verification, facing
audits, conducting reviews, PSRS, building knowledge base, creating case studies and
consolidating learning’s of the project.
Project: SSIL Telecom Project
Client: AT&T, San Ramon, CA
Duration: March’ 05 – Dec’ 06
Environment: Windows XP, 2000, Visual Basic, Informix, FoxPro
Role: Project Leader, Programmer - Creating Detail Design Specifications
Preparation of UTCs for Code Coverage for testing of newly developed/changed/fixed
functionality
Interacting with the onsite co-coordinators and the client on various forums to discuss the
status of the project, clarify any queries regarding the functionality etc
Project Management activities such as Estimation, Task Allocation, monitoring etc
Construction of programs as per the Program Specification
Description: SSIL stands for Single System Image and Link (“SSI/LINK”)
The reason for the name is that the system provides an interface to many different hosts
which perform separate business functionality. SSI did not have business functionality of its
own. Its main purpose is to allow a user to input specific business data which is sent to a
specific system and convey the results of this transaction to the user. SSI is primarily a
Screen Scraping application. This means that all requests and responses to and from a
legacy system are done by activating a screen, filling the required fields with data,
executing commands and reading (scraping) the result values on the screen.
This system began as an interface to the Trouble Entry / Trouble Reporting system, but over
the years other interface functionality has been added to it. For example, this system also
provides interface to check the status of telephone line of a customer, order dispatch of
service personnel as required, check billing status of a customer, etc.
Project: IVES Telecom Project
Client: AT&T, St. Louis, MO
Duration: June’ 04 – Mar’ 05
Environment: Windows NT, XP, 2000, VB.Net, MS SQL Server 2000, MQ Series, NDM FTP Server
Description: IVES stands for Interface, validation, and enhancement system (“IVES”).
Depending upon the geographical location and platform this project is divided in to different
teams like Red, Blue, Yellow, Falcon, etc. Scope of the work includes the production
support, Maintenance and enhancement for the Red Team Applications.
Project: ETS as SQA
Client: iGATE, Pune, India
Duration: Mar’ 05 – Dec’ 06

6. Environment: Test Director and Manual Testing
Role: Software Quality Assurance - Facilitate and audit the project to ensure effective
implementation of the processes and assist the senior management in understanding the
health of the project. Participated in work product reviews to verify the effectiveness.
Helped the team in improving review effectiveness by forming a separate review process
cell to ensure reviews are scheduled and held in time. This improved the review
effectiveness. Improved the DRE percentage from 11% to 98% - The peer reviews were not
happening in time and the team were not properly logging defects. DP educated the team
how to log defects and the review cell ensured that reviews are happening in time. DRE
improved from 11% in February to 98% for the month of June.
Description: Enterprise Testing Services (“ETS”) is to improve the quality of products and services AT&T
offers by conducting Enterprise Integration & End to End Testing of large and complex
systems and applications across the organization.
Project: Six Sigma Project to Reduce Task Management Efforts in Enhancement &
Production Support projects
Client: iGATE, Pune, India
Duration: Sep’ 05 – May’ 06
Role: Six Sigma Implementation
Description: IVES stands for Interface, validation, and enhancement system (“IVES”)
IVES project deals with Enhancement and Production support related activities for 13
Applications. Using Six Sigma, this was an attempt to reduce the efforts put into task
management within the team. It was found that a significant amount of man hours are
being put into activities related to Task Management by Team Members and PL/TL/GL. The
Six Sigma initiative was to reduce Task management efforts from Avg. 37 hours per week
to 19 hours per week for IVES project by May ’06. Project is restricted to task maintenance
and reporting aspects only and NOT task scheduling or any other aspects of IVES Project.
EDUCATION
1995 Bachelor of Commerce from Osmania University.
Other Qualifications
2000 PG Course in Computer Applications from ESCI-CMC, Govt of India.
PERSONAL DOSSIER
Date of birth: June 5th
1973
Marital Status: Married
Present Address: 595, S Green Valley Pkwy, Apt 812, Henderson, NV 89012
Passport: K8745857 valid till 25-Mar-2023. Issued by Government of India
Visa: H1B valid till 30-Sep-2015
ANNEXURE FILE ATTACHED FOR PROJECTS EXECUTED
Organisation: Zintec Software Pvt Ltd, Hyderabad, India
Project: OpenTV SDK Application
Client: Zinwell Corporation, Taiwan
Duration: October’ 2003 – June’ 2004
Team Size: Twenty
Environment: IBM Server, Windows 2000, RTOS, Windows XP, VSS, ASCII ‘C’
Description: OpenTV is an entirely new way of viewing and using television. SDK is a complete content
development environment for digital television applications. SDK is used to develop interactive TV application that
will be deployed on diverse networks and delivery of digital interactive services by network operators to television
viewers through set-top-box hardware. SDK is used to create interactive television services that are high on graphic
content and have the look and feel of television. Application developed using SDK requires very little memory and
processing power and yet produce broadcast quality television images. Instead of simply watching programs, user
can now actively participate in them and enjoy a variety of services in a user-friendly format never before possible.
Project: Website and Intranet Application
Client: Inhouse
Duration: February’ 2004 – April’ 2004
Team Size: Two
Environment: IBM Server, Windows XP, HTML, ASP
Description: With parallel development in Holland and India, Zintec is engaged in the research, design
and development of Embedded Systems software products for digital signal processing in broadcast and information
devices, specifically focused on the television Set Top Box With great pride, the company emphasizes its focus on

7. software product development and a dedication to innovation Zintec believes strongly in the proliferation of
broadcast devices and requirement for better, embedded software products to meet high market demand
Designing a Website was the need of the hour to update the customers with latest updates, enhancements and new
releases in the Set Top Box market The website also consists of huge knowledge bank which can be downloaded by
the user upon request The Intranet application would help the employee to update their profile and upload any
specific information to the knowledge bank.
Organisation: Walden Software Solutions Pvt Ltd, Hyderabad, India
Project : Medical Transcription Software
Client: Vasant Scribes (http://www.vasantscribes.com), Wisconsin, USA
Duration: May’ 2003 – August’ 2003
Team Size: Four
Environment: Windows NT, Windows XP, ASP, HTML, IIS, SQL Server
Description: The Software is developed for Medical Transcription which takes care of encrypting and
Uploading of wave files from Physician PC to the Dictation Server and again decrypting from Dictation Server to
Transcription Server. The Voice files are transcribed in to different Kind of Documents (Doc, RTF, PDF) based upon
the Templates provided by Physician. The Transcribed Documents are again Uploaded to Dictation Server and
dumped in to Physician PC through 28-bit SSL The Software generates Invoices Fortnightly or depending upon the
dates mentioned It generates various MIS reports like Transcription done by each Transcriber, Accuracy, and Quality,
etc
Project: HR - Appraisal System (Intranet Web Application)
Client: DHL Worldwide Express (Asia Pacific Region), Singapore
Duration: November’ 2002 – April’ 2003
Team Size: Eight
Environment: IBM Server, Windows XP, HTML, ASP, IIS, SQL Server
Description: This was a migration project from MS-Access Application to Intranet Site. The site is
developed for DHL Asia Pacific Region catering to HR - Personnel Appraisal and Assessment Techniques pertaining to
an employee. The site offers Information of an Employee in a particular region giving his personal details, education,
different positions held and assignments taken up in DHL and employee assessment. The site also offers to add an
employee, regions, areas, countries and other classifying attributes. The site allows the HR Admin to allow access
rights to different users.
Project: Payroll & Attendance Monitoring System
Client: Western Bakeries, Jeddah, KSA
Duration: April’ 2002 – October’ 2002
Team Size: Four
Environment: Windows NT, Windows 98, Visual Basic, SQL Server
Description: This was a migration project from COBOL to Visual Basic done for Western Bakeries on
behalf of Maxpar Solutions. This is a typical Payroll Management Software that was developed by a third party a few
years ago for a staff of 400 (Permanent & Temporary) having different salary structure. The re-engineered
application retains all features of the existing software, which itself has been a comprehensive system catering to the
typical needs of a commercial establishment in the Kingdom of Saudi Arabia Among the additional features that have
been incorporated are user definable formulae for earnings & deductions and wage periods
Project: WageBill (A Payroll Package)
Client: Idea Space Solutions, Daily Hindi Milap, Rajkamal Transport
Duration: April’ 2002 – March’ 2003
Team Size: Four
Environment: Windows NT, Windows 98, Visual Basic, MS Access
Description: WageBill is a Payroll Product developed and marketed by Walsoft. Employees in an
organization are paid wages for pre-determined periods based on certain figures that can be classified as Common
Fixed, Common Periodic, Individual Fixed and Individual Periodic figures. The wages are a combination of Earnings
and Deductions each of which is based on certain conditions and formulae built around the aforementioned figures.
This product comes with a host of reports including statutory forms.
Please Note: The experience for the period prior to April 2002 i.e. from 1996 to 2002 has been solely on Software
development using Foxpro, VB, ASP, MS SQL Server, MS Access. The details of these can be furnished on request.