Srivathsan Rangarajan has over 13 years of experience in various technical and managerial roles related to information technology consulting, customer support, and operations. He currently serves as a Global Squad Leader at IBM, leading a global team that manages critical infrastructure and applications for a large customer. Some of his accomplishments include doubling productivity for customers through improved communication tools, implementing agile practices that benefited customer teams, and automating security and compliance processes to save resources.

1. SRIVATHSAN RANGARAJAN
13 years 5 months experience
March 25, 1983
BENGALURU,Karnataka
+91.9742503140
vathsanexpert@gmail.com
https://www.linkedin.com/in/srivathsan-rangarajan-sfc-6939786/
Doubled Productivity - Drastically brought down the cycle time for day-to-day operations to 50% using
exclusive communication tools and techniques based on customer type which doubled productivity and
customer satisfaction
Delighted customer - Implemented Agile practices to global teams successfully which benefitted customers
and teams by being Value-driven thereby brought more business to IBM
Collaboration is the KEY - Set up integration tools that helps foster better collaboration and critical decision-
making
Ease of Automation - Migrated all business critical applications from manual to automated deployments
helping customer deploy their latest code effortlessly using Urban Code Deploy (UCD) tool. Saved HUGE time,
efforts and resources involved in this exercise.
Winning more business - Built, Coordinated end-to-end in setting up an Offshore Data Center infrastructure
(Chennai) to sync up with Onshore data center aiding offshore teams to support most of the work done for
the customer. Brought more business to & resources to offshore resulting HUGE cost and business to the
organisation
Security governance at its BEST - Automated security and compliance fixes cum closures saved 2 Full Time
Employee (2 FTEs) to the account and brought in reduction in manual efforts to channelise teams efforts in
bringing in new features and enhancements to INFRA
More power to the user - Winning customer's confidence yet again by moving legacy applications to Cloud
based environment that provides better performance and client's access to enable dynamic changes to server
resources that caters to demand
Complex migrations to cater business demands - Program managed Upgrade of entire customer
supporting infrastructure from P5 to P7 frame involving complex set up that brought in scaled up
performance, stability of business critical applications and shrunk in resources assigned (RAM/CPU).
Earn customer advocacy - Mentored multiple teams across the globe in finding opportunities to earn
customer advocacy by delighting the customer with shipping quality product every time.
Avid learner - Acclaimed 20+ certifications covering all latest technologies/practices in the market that
includes Cloud, Blockchain, Data Analytics, AI, IBM Mentor & Agile Coach. And, Sharing them in all possible
platforms to motivate the rest of the world to learn them.
Expert advisor - Participated in Agile Office Workspace design program in providing consultation for best
office workspace set up for teams to work in an AGILE fashion.
Global Squad Leader
Innovative, forward-thinking senior executive offering over 13 years of success in various Techno-managerial
roles in the areas of Information Technology consulting, Customer support and Operations bringing in business
results that helps customer see success at IBM.
About Me
Career Highlights

2. June 2012 - Current
October 2008 - May 2012
September 2006 - September 2008
June 2004 - February 2006
Global Squad Leader
IBM India Pvt. Limited
Bangalore, Karnataka
Global Squad Leader
Aug. 2017 – Present
Lead a global team by managing end-to-end operations of widespread infrastructure that runs critical
applications and services for the customer. Single point of contact for Business in proposing & handling new
infrastructure set up that brings in value & new business to IBM. A core member of the IBM Agile academy in
driving new IBM teams to transition into Agile methodologies and thereby see a tremendous growth in the
productivity levels. A freelance mentor, career adviser (LinkedIn Career Hub), DevOps and Cloud enthusiast.
Service Delivery Manager
Dec. 2015 – July. 2017
Collaborate with global teams in providing a quality & timely delivery of the services we offer to the
customer. Propose and work with the business on the software road-map & enhancements for the current
and upcoming year that strikes a balance between cost and value for both customer and IBM. Coordinate
MAJOR Infrastructure deployments with our INFRA team and customer by rolling out a shut/start plan that is
agreed by both the parties.
Subject Matter Expert - AIX/LINUX
Jun. 2012 – Nov. 2015
Manage an 8 member team of AIX/LINUX administrators in guiding new INFRA builds and aid during
implementation issues by directly stepping into calls and co-ordinate teams to get the work
done. Requirements gathering and build new INFRA set ups for the customer in distributed environment by
working with tools and multiple teams in fast-paced error free way. Work with other accounts to share
technical expertise on builds, Disaster recovery exercises.
IT Analyst
Tata Consultancy Services Ltd.
Chennai, Tamil Nadu
Provide technical support and services for Aeronautical (BOEING) engineers working with HIGH-END
COMPUTING machines that starts from Configuration management, New offshore complete INFRA set up,
Vendor management, Network services, Data center hardware management, Software licensing and
procurement, Desktop support coördination & PGP data encryption management.
Systems Support Engineer
CollabNet Software Private Limited.
Chennai, Tamil Nadu
Provide end-to-end support on CVS & Subversion product to customers by handling defects, enhancements ,
feature requests. Train the team in distributed platform skills (LINUX) to effectively automate and manage
underlying infrastructure and related services.
Quality Analyst
NetVision Cybertech Limited.
Chennai, Tamil Nadu
Managed a team of 10 members supporting the product & track their performance periodically to assess
personal consistency. Generate reports of each caller to teams and discuss them with managers on defining
new processes as part of maximizing the output.
Guide team members & agents about new processes when introduced. Later, conduct open discussions with
teams to discuss the pros and cons of launching it. Monitor outbound calls handled by agents in dealing with
the technical support for an USA based ISP product. ·
Work Experience

3. Project 1 Security And Compliance Automation
Period: October 2018 - Current
Programming Language: Shell scripting, SED, AWK
Technologies: IBM AIX, Linux, , Cognos & Windows
Team Size: 15
Role: Program Manager
Client: IBM Global Accounts
Project 2 Cloud Migrations Project
Period: August 2017 - October 2018
Technologies: IBM AIX, IBM Cloud Orchestrator, IBM WAS, IBM DB2
Client: IBM Global Accounts
Role: Program Manager
Team Size: 12
Project Summary
Project Scope - To automate the security and compliance for the infrastructure in scope of the squad that
involves Servers, Frames, operating systems, Middleware softwares, Databases etc across EMEA and AP region.
The exercise was successfully implemented across infrastructure hosted in Americas region (Boulder,
Poughkeepsie & Southbury).
Currently, we are testing this automation to match with EMEA and AP infrastructure environment. Once, the
testing gets succesful by end of 1st quarter 2019, the automation scripts cum configuration will be rolled out
across other environments to all the infrastructure in next few quarters.
Business Benefit - Automation helps save HUGE time/efforts and avoids human errors in addressing the security
and compliance gaps identified. Also, an automated closures of Applicable and Not applicable records helps
avoid manual tool intervention.
My role in this project -
Worked with a team of 5 members across the globe to have them write scripts to automate fix and closure of
security and compliance records for AG region within a quarter. Currently, after a successful implementation
for AG, We are moving towards the implementation across other regions (EMEA & AP) with a 4 member team.
We are saving 2 FTE (Full Time Employee), as automation takes care of addressing fix and record closure.
This script shall we reused across other environments thus, saving time/efforts from reinventing the wheel
Project Summary
Project scope - This a HUGE migration of legacy infrastructure that includes applications to the cloud
infrastructure which involved multiple technical teams below -
MW team to migrate/configure WAS, IHS and MQ
DB team to migrate/configure DB2
Application teams to set up/fine tune app specific parameters
System administrators performing server builds, environment set up and app migration
My role on this project was end to end -
Requirements gathering
Technical Solution Review with Architect and Customer
Server sizing
Capacity management
Coordinating with global teams to get the storage assigned, servers built and environment set up
Work with Security and Compliance team to have the servers comply with ITSS
Work with System admins and Customer to have the app data migrated and configured
Coordinated Server cut over to production
Project

4. Project 3 V7000K Storage Migration in Application Hosting Environment
Period: February 2016 - January 2017
Technologies: IBM AIX, IBM LINUX, IBM SAN
Client: IBM Global Accounts
Role: Project Coordinator/Reviewer/PMO
Team Size: 17
Project 4 IBM P5-P7 LPAR Migration Project
Period: May 2016 - July 2016
Technologies: IBM AIX, VIOS, SAN
Team Size: 14
Role: Program manager
Client: Rogers communications
Project Summary
Project scope - All servers that were connected to legacy V3000K & V5000K were migrated to the latest 'V7K'
To us, this involves extensive planning, coordination and implementation that would result in minimal/no
impact to mission critical applications and their services.
Teams involved -
Storage team
Capacity planning
Server administrators
INFRA Architects
Program managers
My role on this project was end to end -
Ascertaining the impact and providing headsup to the customer& buying Biz approvals
Work with SAN Architects in reviewing rundown of the activity (weekly)
Gear up the teams i managed - Platform, MW, DB, Alerts and Backups
Prepare shut/start sequence in the order of minimal/no impact to the customer services and brainstorm the
teams about the do's and dont's of the activity
On the day of activity, work extensively with all implementation teams to get the SAN upgraded and work
with Application teams to validate their services are in a stable/better state.
Project Summary
One of the technically challenging project in recent times considering the timelines and technical debts.
Scope - Migrate all AIX LPARS in P5 to P7 frame.
My role in this project -
Detailed planning of servers to be migrated in phases with minimal/no impact to the customer/end users
Technical review of the process (Live Partition Mobility method) to migrate servers in batches by ascertaining
prerequisites
Coordination between multiple teams (Hardware, VIOS, System administrators, customer) to complete and
validate applications post migration activity.
Taking customer centric dynamic decisions in LPAR migration exercise that cuts down the application impact
to nil.
Keeping up with migration timelines despite resource crunch and other factors.

5. Project 5 Offshore Delivery Centre INFRA set up (Spain DC Replica)
Period: October 2011 - March 2012
Technologies: IBM AIX, LINUX, Symantec Veritas, IBM Netcool, IBM Tivoli EndPoint
Technologies: AIX, DB2, Symantec, Solaris, Linux
Team Size: 15
Role: Senior project coordinator
Client: Telefonica
January 2004 - May 2004
Operating Systems
IBM AIX
LINUX
zLinux
Windows SE
Software
AWS
Rational Clearcase
IBM ICO
IBM WAS
Robotic Process Automation (RPA)
IBM DB2
Service Now
PagerDuty
Project Summary
Project scope - As a senior coordinator between onshore and offshore teams, We as a team of four members
traveled to Madrid, Spain to gather set up requirements and plan for a detailed knowledge transition to offshore
for a HUGE account having end to end operational services.
My role as part of this project -
Gathered offshore brief hardware and software requirements
Coordinated knowledge transfer between offshore and onshore teams
Thoroughly understand customer critical services and prioritise support
Brainstormed teams about customer support expectations and how to meet them
Successfully completed end to end ODC set up with offshore team support and moved into a steady state
support within six months from the date of support transition
Graduate Trainee - Fresher
Alstom Limited
Chennai, Tamil Nadu
Towards the last few months before undergraduation, I was given an opportunity at Alstom Limited under
SAP team. As part of SAP team, learnt following -
Setting up inventory & BOM using SAP MM module (Material Management)
purchasing Orders were generated using SAP
Personal walk-through of purchasing process that starts from Raising PO to Final Inspection
Learnt about CNC programming and finished product delivery of Panels
Internship
Computer Proficiency

6. Customer Advocacy practitioner
Service Delivery Management
Iterative Management (Agile practices)
AIX & Linux OS Administration
Configuration Management
Program Management
Cloud Services Management and Operations
Robotic Process Automation - L1 (For ITIS)
IBM Hybrid & Multi Hybrid Cloud computing
NLP - Natural Language Processing
Cognitive Automation solutioning
Robotic Process Automation (RPA) - UIPath & BluePrism
Jenkins CI/CD Pipelines to deploy Kubernetes applications
Machine Learning with Python
Data Analysis with Python
RedHat Certified Engineer (RHEL 5), RedHat, 2008
IBM Specialist - System p, IBM, 2009
Scrum Fundamentals Certified, scrum.org, 2016
IBM Agile Achiever , Acclaim, 2017
Cloud Services Management and Operations, Acclaim, 2018
IBM Enterprise Design Thinking Practitioner, Acclaim, 2017
IBM Watson Data Platform Foundations, Cognitive Acadamy, 2018
IBM Cloud Garage Method - Advocate, Acclaim, 2018
IBM Cloud Garage Method - Explorer, Acclaim, 2018
IBM Cloud Infrastructure and Architecture, Acclaim, 2018
Earning Advocacy Practitioner, Acclaim, 2018
IBM Mentor, Acclaim, 2018
IBM Agile Advocate, Acclaim, 2018
Hadoop Administration - Level 1, Cognitive Acadamy, 2017
IBM Blockchain Essentials, Acclaim, 2017
IBM Cloud Essentials, Acclaim, 2018
Cognitive Practitioner, Cognitive Acadamy, 2018
Data Science Foundations - Level 1, Acclaim, 2018
Hadoop Foundations - Level 1, Cognitive Acadamy, 2017
Big Data Foundations - Level 1, Cognitive Acadamy, 2018
IBM Automation Practitioner, Acclaim, 2019
IBM IoT - Connected Vehicle Insights, iot-academy, 2019
IBM IoT - Worker Insights, iot-academy, 2019
IBM Cloud Private - CI/CD Pipelines, Acclaim, 2019
IBM Agile Coach, Acclaim, completed by 2019
Training and Certifications
Skills
New Technology Learnings

7. Active Member of Scrum Alliance group - Attend their seminars, discussions that includes direct and web
conferences
Member of All Day DevOps conferences - Attend their technical online gathering, SLACK discussions etc
Member of Project Management Institute (PMI) - Participate in PMI-ACP forums and conferences.
Active member of meetup.com - Subscribed to Agile, Data Analytics and AI forums to attend their conferences
( Web and Direct)
Part of IBM WATSON & AI IBM community - Participated in "Teach the WATSON" program in helping the robot
learn through Natural Language Processing (NLP)
Member of IBM Automation community - Learn and share RPA, IBM Watson and Cognitive solution
from/within organisation
Languages
Bash Shell Scripting
CMS
Rational Clearcase
CVS
SVN Tortoise
Development Tools
Jenkins
"Manager Choice of the Year" Award for three consecutive years (2016-2018) every half-yearly for the
"Putting the Client First" attitude and "Being an All-rounder" in IBM-Global Account under Global
Technology Services (GTS) Business Unit.
"Service Delivery excellence" Award from the IBM Service Leader for effectively managing the delivery from
Global teams.
Received thrice 'On the spot awards' from TCS Leads for effective infrastructure support across all projects
in the Aerospace relationship.
'Pride@Boeing' award presented by client for administrating infrastructure provided for critical project
deliveries.
The final year project was appreciated and published by popular Indian daily magazine 'THE HINDU' on April
5th, 2004 edition on the "Aeronautical Feet"in 'education Plus' supplement.
National Institute Of Technology and Secience
University of Madras
Chennai, Tamil Nadu
Completed, May 2004
University of Madras
University of Madras
Chennai, Tamil Nadu
Completed, May 2007
Bachelor of Engineering / Bachelor of Technology, Mechanical
Master of Business Administration, Project Management
Professional Affiliations
Engineering Skills
Awards & Honors
Education

8. Train global and local teams on Agile practices, and how to define the Agile ways of working in every
environment
Train customers through web sharing sessions about use of Agile tools and how it is integrated. Also, offer
multiple walk-through sessions to customers on any new products being introduced in the support
environment that facilitates multiple teams
Write blogs about Agile and its best practices -- https://vathsanwrites.wordpress.com/2017/03/31/agile-
journey/
Sharing a Success story at IBM internal blog about - Turning Detracted customer into Promoter (Based on
Net Promoter Score [NPS] ) as part of earning IBM Advocacy badging.
Social Network - Career Advisor at LinkedIn CareerHub & a Story teller
General -
Mentor global teams across IBM BU in defining career roadmap
Periodically review and interview IBM Internal and External candidates applying for IBM jobs for Technical and
Managerial positions across IBM.
Running (Full & Half marathon distance) & Cycling
Workout with Gym equipment
Exploring electronic gadgets
Learn new technologies online
Story writing in LinkedIn
Career advisor, Mentor and Coach
Automobile (Cars and Bikes) enthusiast
Parenting
Father's Name: Mr. Rangarajan.V
Birthday: March 25, 1983
Gender: Male
Marital Status: Married
Nationality: India
Passport No. S0535953, Expires 03/22/28
Address: North Winds Apartment
A-106, Nehru Nagar, Jakkur, Shivanahalli,
BENGALURU - 560064, Karnataka
Srivathsan Rangarajan
BENGALURU , Karnataka
Declaration
I, Srivathsan Rangarajan, hereby declare that the information contained herein is true and correct to the
best of my knowledge and belief.
Tamil
English
Hindi
Kannada
Spanish
Extra Curricular Activities
Languages
Interests
Personal Details