Ritambose has over 8.5 years of experience in infrastructure support roles. He currently works as an Infra Lead for DBS Bank in Singapore, where he manages infrastructure and daily operations for various applications. Previously, he held roles such as Lead Administrator at Wipro for Citi Bank, PSME at IBM for Wellpoint, and Level 2 support at Dell and EDS for clients like UBS, GM, and OnStar. He has expertise in operating systems, languages, databases, middleware, and software like Oracle, Java, Windows, Linux, and Websphere.

1. RITAMBOSE Email:rbose84@gmail.com
Contact number:+65-85793822
B.TECH E.C.E
W.B.U.T
Career Objective
To be associatedwithaprogressive and innovativeorganizationthatgivesscope toapplymyknowledge andskills;
to deliversuccessful andontime solutionsformyclientswithleasterror.
Career Highlights
Presentlyworkingwith COMTELas InfraLead
SupportinproductionEnvironment,Platforminwhichworkingpresently: - Solaris, Linux, AIX,UNIX,Websphere.
DBS clientas a PSME
Cuurent role in project:
Infra Lead for DBSWEB and Intranet application
Achievements
 Demandexcellence awardinEDSCompanyformigrationproject
 SpotAward inDell forbestperformance
 BusyBee award for highestnumberof ticket solve
Current Functional Areas
.WorkingasLead AdministratoronDBSSCMteam andmanagingTeam
Software Skills
Work Experience
Total Experience: 8.5+Year
Experience Summary
OperatingSystem Windows,Unix,Linux,solaris,Aix
Languages C, Java,sql
Database Oracle
Software Remedy, Snow, Eclipse, MicrosoftOffice
Middleware
Websphere Applicationserver,IIS, Apache webserver,.IHS,IPLANET,Tomcat,
Weblogic, unixshellscript,

2. Company: COMTEL
Client : DBS Date : 26th
oct to till date
Location: Singapore
Project: DBS
DBS Bank Ltd is a Singaporean multinational banking and financial services company. The company was
known as The Development Bank of Singapore Limited,
Role: Infra LEAD
Responsibility:
1. Manages Infrastructure and daily operationsfor different Applications.
 Workingon endto endinfrastructure support
 AreasmanagedinAsiaregion are DeploymentandChange Management,IncidentandEscalation
Management.
 SeniorManagementmonthlymetricsreportingof issuesandoperationsandContinual Service
Improvementrecommendationbasedonthe metrics.
 Liaise withvarious internal groupsforissuesescalatedbyLevel1and Application support.
2. IncidentManagement
 Engagedin all incidental issue
 Workingon EMERGENCY Requests withproperapproval asbreakfix.
Company: WIPRO Date : 11th
August 2014 to till date
Location: Chennai(CurrentlyinSingapore)
Project: CITI
CITI isone of the largestInvestmentBanksinBusiness. CITI hasitsoperationsworldwide andisone of the leading
namesinthe bankingdomain.Itis a global firmprovidingfinancialservicestoprivate,corporate andinstitutional
clients.
Role: LEAD ADMINISTRATOR
Responsibility:
3. Manages Infrastructure and daily operationsfor different Applications.
 AreasmanagedinAsiaregion are DeploymentandChange Management,IncidentandEscalation
Management.
 SeniorManagementmonthlymetricsreportingof issuesandoperationsandContinual Service
Improvementrecommendationbasedonthe metrics.
 Liaise withvariousinternal groupsforissuesescalatedbyLevel1and Application support.
4. IncidentManagement
 Engagedin all incidental issue
 Workingon EMERGENCY Requests withproperapproval asbreakfix.
Company: IBM Date : 14th
August 2013 to 8th
Aug2014
Location: Chennai

3. Project: Wellpoint
Wellpoint project categories in various modules and I am working on Websphere module where I am working as
PSME in Websphere, HIS Ex:-We support all client server architecture that means the entire flow from where
requests are coming and how it’s tagged with client end. During this flow if any issue faced by user we have to
resolve it with RCA. We also involved in configuration part based on request like cluster
creation,deployment,changes in certain configuration.
Role: PSME (ProjectSME)
Responsibility:
1. Regular Support - Incidentsand user requests:
 Taking action on incidents (Accepting new incidents, providing solutions, updating incidents and
reassigning incidents when required) without time lapse.
 Effective and timely resolutions of all incidents.
 Involved in Restart/Deployment plans.
 Alert handling.
 Familiar with all up to date Production Support procedures of project and follow the same (e.g. Incident
fixes procedures, Project specific standards and guidelines, Escalation Procedures etc.)
 Health check of applications.
 deployment
2. Workingon Change Requestsand root cause analysis (Bug Fixes/MinorEnhancements):
 Understand the application system and technology – requirements, scope, plan and deliverables for
assigned work.
 Understand the requirements with respect to change request (CR) assigned.
 Document the queries and resolve all the issues/ambiguities if any related to requirements of CR
 Understand high level and low level design of RCA (root cause analysis).
3. Regular Support - Handlingof support issues:
 Effective prioritization of problems / issues to come up with appropriate solutions.
 Constant follow-up of issues.
 Making Health Check scripts. Automation with shell script.
4. ProcessAdherence and Implementation:
 Work towards reducing the number of post-production issues to Zero after every release for the
supported applications
 Provide status updates to TL/PM & send weekly progress summary
 Active participation in Cross-training the team on Application
5. Knowledge Management
 Attend trainings (organized by company) to improve on technical & soft skills. I also hosted Websphere
middleware flow training to team to drive the project with full phase.
Company: Dell Date : 4th
January 2010 to till date
Location: Singapore
Client:UBS
UBS is one of the largestInvestmentBanksinBusiness.UBShas itsoperationsworldwideandisone of the leading
namesinthe bankingdomain.Itis a global firmprovidingfinancialservicestoprivate,corporate andinstitutional
clients.
Project: GSC-ApplicationSupport
UBS project categories in various modules and I was working on GSC module as L2 in Websphere, apache, and
tomcat. Ex:-It supports all client server architecture hence the entire flow from where requests are coming and
how it’s tagged with client end. During this flow if any issue faced by user we had to resolve it with RCA.
Role: Level 2

4. Company: EDS Date : 23-July-2007-31stDec 2009
Location: India/Noida
Client:GM
General Motors Company,commonlyknownasGM(General MotorsCorporationbefore 2009),is an American
multinationalautomotive corporationandamongthe world'slargestautomakersbyvehicleunitsales
Project: OnStar
OnStar Corporation is a wholly-owned subsidiary of General Motors which provides subscription-based
communications, monitoring and tracking services throughout the United States and Canada. OnStar services are
only available currently on vehicles manufactured by General Motors, however service was available for a short
time on vehicles produced by Acura, Audi, Subaru and Volkswagen through a licensing agreement. The service is
available for all vehicles that have the factory-installed OnStar hardware.
It consists of both communication, through AMPS (primary) or CDMA (secondary) mobile phone networks
(usually Verizon Wireless and/or Sprint Nextel and/or AT&T Mobility (via AMPS) in the United States and Telus
and/or Bell Mobility and/or Rogers Wireless (via AMPS) in Canada), and location information using GPS
technology. Drivers and passengers can use its audio interface to contact OnStar representatives for emergency
services, vehicle diagnostics and directions. OnStar equipped vehicles with an active subscription will also contact
representatives, based out of Troy, Michigan; Charlotte, North Carolina; Tondo, Manila; Makati, Philippines; and
Oshawa, Ontario in the event of a collision where the airbags are deployed. Newer models will contact OnStar in
any type of collision whether airbags deploy or not. This new service is called Advanced Automatic Collision
Notification (AACN) and is designed to greatly enhance emergency response efforts.
Role: Level2
Responsibility:
5. Manages Infrastructure and daily operationsfor differentApplications.
 AreasmanagedinAsiaregion are DeploymentandChange Management,IncidentandEscalation
Management.
 SeniorManagementmonthlymetricsreportingof issuesandoperationsandContinual Service
Improvementrecommendationbasedonthe metrics.
 Liaise withvariousinternal groupsforissuesescalatedbyLevel1and Application support.
6. IncidentManagement
 Engagedin all incidental issue
 Workingon EMERGENCY Requests withproperapproval asbreakfix.
 Providingdatato clientina properformat of RCA
7. Managing Connectivityrelatedissuesand implementations
 Handle connectivityissues withfrontendandbackend.Frontendsupportedbyapache,.IHSandbackend
weblogic.
 Data pullingbackendDBwill be supportedbyDBteam where we involvedinco-ordinationparttodrive the
issue till resolution