1. IBRAHIM ABDHULLAH ABDI
Riyadh, Saudi Arabia +966. 556119914  ibrahimalhashmi11@gmail.com
CAREER OBJECTIVE
Highly qualified MBA professional with 10+ years of insightful experience in IT Service Management, Project Delivery
Management, Network Supervision and Administration, Technical Team Leadership and Service Desk Operations
Management, aiming to take up a challenging managerial assignment with reputed IT / Telecom companies. A self-
learning natural leader with strong business acumen and detailed know-how of various network, server, software and
hardware technologies, looking to work as a Project Manager / Service Manager / Incident Manager / Change Manager,
to apply the below mentioned bunch of skills and deliver outstanding results.
SKILLS
 Citrix Management And VM Operations
 Service Desk Management, Helpdesk Operations, Customer Complaint Logging
 Network Configuration, Hardware / Software Installations, Network Policy Compliance
 Network Administration, Network Performance, Troubleshooting & Maintenance
 Server Configuration, Enterprise Application Installations, Service Upgrades
 Change Management, Process Transition, Data Migration
 Incident Management, Problem Management, Complaint / Escalation Resolution
 IT Service Management, Client Interaction, Customer Satisfaction
 Lease Line Networks, Wireless Networks, System Planning and Implementation
 Motivational Leader, Logical Thinker, Effective Trainer
PROFESSIONAL EXPERIENCE
Project Manager of Citrix XenAPP & XenDesktop Implementation & Support Project Jun 2015 – Present
Agricultural Development Fund (Riyadh, Saudi Arabia)
Key Responsibilities:
 Gathering project requirements from the client in terms with the product / solution to be developed and deployed;
defining project scope and devising a structured project plan / roadmap based on client / project requirements.
 Performing Task Allocation function and ensuring end-to-end completion of stipulated tasks within the targeted
timeline, with focus on qualitative delivery.
 Spearheading the implementation and configuration of Citrix XenApp and XenDesktop, deploying a cross functional
team to act as the First Line of Support.
 Functioning as Citrix Administrator, and maintaining constant interaction with the client, discussing and reporting
project progress, thus keeping them in constant loop
 Involved in project planning and execution, including day-to-day reviews with the project team, weekly reviews with
the project review committee and bi-weekly reviews with the senior management.
 Ensuring compliance to negotiated and agreed upon SLA parameters along with optimum service quality.
Service Desk Supervisor May 2009 – Jun 2015
Saudi Hollandi Bank (Riyadh, Saudi Arabia)
Key Responsibilities:
 Functioned as the Service Desk Supervisor and managed operations through the application of SCCM.msc, IBM
Mailing System etc.
 Provided remote software and hardware support across distinct business environments and facilities of the bank,
pertaining to installations, troubleshooting and upgrades.
 Spearheaded day-to-day service desk operations, handled pre-set processes and ensured optimum service levels for
all running projects.

2. IBRAHIM ABDHULLAH ABDI
Riyadh, Saudi Arabia +966. 556119914  ibrahimalhashmi11@gmail.com
 Handled additional responsibility for IT Service Management (ITSM), and catered to the requirements of Assyt
Enterprise, one of the business clients.
 Monitored and oversaw the complete server development / deployment process for Assyt Enterprise, followed by
data migration planning and execution
 Established standard operating procedures for server management, devised a seamless workflow and executed
operations in line with ITIL Standards
 Strategized, developed, scheduled and conducted trainings about server operations, network troubleshooting etc, for
the first and second level support teams.
 Led the Incident Management taskforce, identified undesirable events within the network and deployed proven
Problem Management methodologies to set things right
 Initiated process improvement programs, managed change, ensured smooth transitions and problem-free migrations
at all times
Helpdesk & Network Supervisor May 2007 – May 2009
Shabakah.net (Riyadh, Saudi Arabia)
Key Responsibilities:
 Planned Lease Line and Wireless Network projects for various customers, based on the location of their site, their
data requirement and their connection speed preferences.
 Functioned as the Helpdesk Supervisor, assisting clients by hearing out their issues and deploying technical teams to
resolve them promptly.
 Performed troubleshooting on complex issues related to communication network systems, internet connections and
network hardware.
 Rendered start-to-end technical support to B2B as well as B2C clients through the application of well-honed network
engineering knowledge.
 Coordinated with management teams, discussed the need for latest technologies and assisted in budget planning for
the maintenance of network hardware / equipment.
 Led and supervised applications, installation tools, and ensured upgradation of software packages prevalent and in-
use inside the company.
 Ensured compliance to network policies, and implemented industry best methodologies in the resolution of technical
issues reported by customers
 Trained technical teams with regards to various technologies, configuration of Lease Lines and Wireless Networks,
maintenance and troubleshooting
PREVIOUS ASSIGNMENT
Nov 2006 – Apr 2007, Promoter, Intel Corporation (Riyadh, Saudi Arabia)
EDUCATION
Sikkim Manipal University
MBA in Project Management (2015)
Sikkim Manipal University
Bachelors Degree in Information Technology (2005)

3. IBRAHIM ABDHULLAH ABDI
Riyadh, Saudi Arabia +966. 556119914  ibrahimalhashmi11@gmail.com
TRAININGS AND CERTIFICATIONS
 Citrix Technical workshop – Netscaler , XenMobile, Xendesktop 7.6 from Citrix
 Citrix Certified Administrator for XenApp
 Citrix Certified Advance Administrator for XenApp
 Designing Back up from Symantec
 Symantec Data Loss Prevention 10.5 Administration
 Cisco Certified Network Associate
 Cisco Certified Network Professional
 VSP-DV (Desktop Virtualization 6) from VMware
 IBM Certified System Administrator - Louts Notes 8.5 & Domino 8.5
 Microsoft System Center Configuration Manager (SCCM 2012)
 ITIL V3 Introduction to IT Infrastructure Library, ITIL Foundation
 Prince2 Practitioner Foundation
 Microsoft Certified Systems Engineer (MCSE)
 Self & Time Management
 Developing Managerial & Leadership Skills
 Forming & Leading Successful Teams
 Advanced Negotiation Skills
PERSONAL INFORMATION
 Citizenship: Sudanese
 Date of Birth: 01/01/83
 Marital Status: Single
 Hobbies and Interests: Photography, Reading, Sports, Travel and Tourism
 Language: Fluent Arabic and English