This document is a curriculum vitae for Hemanth Kumar Shetty. It summarizes his experience in IT operations and infrastructure management over nearly 10 years. He has expertise in areas such as team management, incident management, technical support, infrastructure planning and configuration, and IT project management. Currently he works as an IT Incharge for House of Enspa in Dubai, where his responsibilities include conceptualizing, implementing, monitoring and supporting IT infrastructure for the company across 13 branches in the UAE.

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HEMANTH KUMAR SHETTY
Curriculum Vitae
IT OPERATIONS & INFRASTRUCTURE MANAGEMENT
PROFESSIONAL
LinkedIn:
ae.linkedin.com/pub/hemanth-shetty/34/65a/49
Contact Number:
+97150 1394 869
Skype:
Hemanthshetty12@skype.com
Please scan to capture contact details

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Team
Management &
Coordination
Incident
Management
Technical
Support &
Troubleshooting
Infrastructure
Planning &
Configuration
IT Project
Management
HEMANTH KUMAR SHETTY
Email: hemanthkumarshetty@gmail.com  Mob: + 971 50 1394 869
Address: #704, C-Block, University View Building, Dubai Silicon Oasis, UAE
IT OPERATIONS MANAGEMENT | PROJECT MANAGEMENT | INFRASTRUCTURE MANAGEMENT
PROFILE SYNOPSIS
 Innovative technology professional possessing rich experience of nearly 10 years in IT System
Administration, Infrastructure Planning & Configuration, IT Project Management and Team management
across complex problems and high-performance services with basic as well as high-end technology.
 Expertise in management of IT operations with experience in setting up / maintaining networks and
networking devices administration; managing the overall administration of Servers, Computers, WAN/LAN
system involving design of network layouts. Deft in the management and upkeep of all IT system, network,
applications and processes. Full knowledge of setting up of virtual infrastructure using VMware esxi 6.0.
 Adept in suggesting appropriate business as well as technology-based solutions for enhancing functional
efficiency of the organisation and achieving business excellence. Skilled in analysing information system
needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex
information systems management.
 Capable of analysing system problems by identifying the root-cause and can provide solutions to eliminate
technical issues and improve services, thereby ensuring customer satisfaction. Adept at working in high
pressure environments with strict deadlines and multiple deliverables while consistently delivering
outstanding results.
 An enterprising leader possessing a global mind-set and demonstrated abilities in relating to cross
functional teams of professionals across all hierarchical levels in organization & motivating them towards
achievement of business objectives while adhering to industry best practices.
CORE COMPETENCIES
CAREER CONTOUR
House of Enspa, Dubai, UAE
IT Incharge (Apr 2011– Present)
Retail Group Gulf, Dubai, UAE
Network Administrator (Feb 2008 – Apr 2011)
HFCL, Bangalore, India
Junior System Engineer (Oct 2005 – Jan 2008)
FUNCTIONAL SKILLS
 Conceptualizing, implementing, monitoring and supporting IT infrastructure required to allow smooth
functioning of the organization with 13 branches across UAE.
 Overseeing the installation, configuration, administration maintenanceof Windows 2008 Servers ,Windows
8/7, MAC Workstations, DNS, DHCP and Active Directory domain services

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 Accountable for end to end IT management of including that of ‘Millennium Spa Salon’ Software across 1
central and 13 remote location.
 Gathering service requirements and meeting peak application performance, required to meet the demands
of everyday business, including all internal departments, organisation wide.
 Managing theday to day IT operations and the routineIT Supportfor all hardwareincluding installation and
Configuration of Draytek Vigor 2820n VPN devices to interconnect all branches.
 Collaborating with cross-functional teams to manage all aspects of the IT Operations including IT planning,
strategy and maintenance ensuring alignment with company goals.
 Handling complete infrastructure planning for Avaya IP based Call Centre which includes Contact Centre
Server, Voxtron application server ,recording server and related telecommunication network
 Planning and Implementing LAN, WAN, VPN and Telecommunication for the Central Location and New
Remote Sites
 Effectuating proper maintenance of hardware & software in order to enhance the value-return of those
assets. Engage vendors for procurement and replacement of new hardware to stay in sync with time.
 Engage in Installation & maintenance of CA ARC D2D and Veam Backup Software for Backup of All Servers.
Monitoring the Daily Backup and verification processes.
 Establishing a sound vendor base to mitigate eventualities and ensure smooth applications procedures to
manage functionality excellence, while contributing to application planning and testing exercises.
 Strategizing Information Technology Business Continuity Plans and collaborating with other key leadership
team members on Crisis Preparedness, Disaster Recovery and Response Plans.
 Executing the installation and troubleshooting of 350 desktop Systems installed with CRM application and
their related network for AIRTEL and HUTCH call centre Processes.
 Conceptualise, track and control the development and deploymentof annualoperating and capital budgets
for purchasing, staffing, and operations.
 Providing technical direction and guidance, as well as hands-on project management assistance, for all
technology implementation, delivery and maintenance related functions.
 Creating & reviewing policies, procedures & guidelines in alignment with IT usage, security standards & best
practices
 Evolving strategic solutions for ever increasing focus on information technology needs of the organisation
while automating almost all functions of operations and administration securely.
 Leading, training and mentoring teams on infrastructure and operations support. Conducting
presentations, attending business meetings, preparing business reports
KEY ACHIEVEMENTS & HIGHLIGHTS
 Played a stellar role in successfully planning and implementing of infrastructure for interconnection of all
branches
 Instrumentalin planning for the cost effective solution for the migration of entire physical infrastructure to
virtual environment with zero downtime and with a saving of 70,000 AED
 Distinguished efforts in planning, building, configuring and setting up of Avaya IP Based Call centre with 10
agents.
NOTEWORTHY PROJECTS
 Project lead for setting up IT Infrastructure for the New Office and 9 Spa Outlets
 Project lead for implementation of Millennium Spa Salon Software and providing IT infrastructure which
included interconnecting all branches using VPN.
 Project lead for setting up Voxtron Avaya Call Centre with 10 Agents
ACADEMIC CREDENTIALS

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 Bachelor of Engineering In Information Science, Malnad College of Engineering, Belgaum, India
CERTIFICATIONS
 CCIE ROUTING & SWITCHING (WRITTEN)
 CCNP ROUTING & SWITCHING
 CCNA ROUTING & SWITCHING
 MCITP-WINDOWS SERVER 2008 ACTIVE DIRECTORY,
 APPLICATION PLATFORM & NETWORK INFRASTRUCTURE
IT SKILLS
 Operating System : Windows 2008/2003/8/7, HP UNIX, MAC
 Packages : Millennium, Epicor 9.0, Retail ERP, Oracle CRM,
 Databases : SQL 2008/2005
 Backup : CA Arc Backup, HP Data Express
 Storage Devices : Buffalo NAS link station, Q-SAN
PERSONAL DOSSIER
 Date of Birth: 5th May 1984
 Languages Known: English, Hindi, Kannada
 Nationality: Indian
 Marital Status: Married
 Driving License: Valid UAE
 Visa Status: Employment