1. Brian McGovern
431 Lori lane, Ashland, OR
Phone: 203-376-3934 Email: bmcg9000@gmail.com
Education:
• Bachelors of Science fromSouthern Connecticut State University, 2008
• Study abroad in Guatemala, Summer 2007
Experience:
Apple Retail Seattle, WA 206-892-0433 Nov. 2013 - Sept. 2014
New Haven, CT 203-498-8950 June 2012- Nov. 2013
• Utilizing APPLE steps of service to provide unmatched retail experience
• Identifyingbusiness customers and participating in briefings on IT solutions
• Discoveringthe right product and solution for individual needs
• Setting up new productsand installing software to customer specifications
• Troubleshooting andproblem solving on Macs, iPads, and iPhones
• Teachingworkshopsto new users on how to use new technology
• Explaining Apple ecosystemto consumers and business users
• Directing the traffic of customers and peers to ensure that the sales floor is efficient
• Workingdirectly with cellular providers to resolve activationissues
Savers Orange, CT 203-891-0789 Nov. 2009- June 2012
• Lead Recycler for usedgoodsstore
• Responsible for managing multiple employees and overall flow of warehouse environment
• Planned and executed daily tasks to meet all required timelines and goals
• Responsible for documenting shipping, receivingand pricing of products
• Certifiedforklift operator
• Provided customer service inthe sale and transport of products
• Thriving at multitasking and problem solvingin fast-pacedenvironment
RVP Studios West Haven, CT 203-934-7579 June 2003- Nov. 2009
• Taught one-on-one music lessons with students fromfive to fifty yearsof age
• Developed and implemented different musical practicesto fit individual skills and needs
• Organized meetings with parents regarding student lessons and development
• Actively resolvedparental concerns and questions
• Responsible for office duties including scheduling, billing, faxing, copying and inventory
Additional Skills and Strengths:
• Maintaining excellent composure inhigh-volume, high-pressure situations
• Dedication to providingexceptional customer service at all times
• Results-driven, Goal-oriented and self-motivated

2. Brian McGovern
• Highly proficient with MS Office, Windows, OS X, and iOS
• Black Belt in Tang Soo Do Karate from West Haven Academy of Karate