The document provides guidance on writing effective crisis management training scenarios. It recommends starting with defining the training objectives and key player decisions/actions needed to meet those objectives. It also suggests identifying different player roles, creating a hierarchy of scenario events/incidents/injects, and developing stakeholder personas. The document outlines 6 steps for structuring an effective scenario, including defining objectives, roles, events, incidents, injects, stakeholder personas, and content/timing of injects. It includes an example pandemic scenario outline following the recommended structure.
Problem Solving And Decision Making PowerPoint Presentation Slides SlideTeam
Presenting this set of slides with name - Problem Solving And Decision Making PowerPoint Presentation Slides. Our topic specific Problem Solving And Decision Making PowerPoint Presentation Slides deck contains eighteen slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
Problem Solving And Decision Making PowerPoint Presentation Slides SlideTeam
Presenting this set of slides with name - Problem Solving And Decision Making PowerPoint Presentation Slides. Our topic specific Problem Solving And Decision Making PowerPoint Presentation Slides deck contains eighteen slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
Behavioral Economics as a Lens for Interaction designPaul Sas
Interaction designers craft experiences by curating the flow of information within contexts that aim to focus attention and interest. Subtle psychological details can dramatically transform an experience. Experimental results from behavioral economics spotlight opportunities for improving the dynamics of an interaction: The presentation frame can harness intrinsically motivating cues, drive engagement, and enable people to develop behavioral patterns that harmonize with their deepest aspirations.
http://www.baychi.org/calendar/20120214/
This presentation was used in our company's internal training in Problem Solving and Critical Thinking. Some parts were customized to fit our needs.
Presentation Contents:
Definition of Problem
What is Problem Solving?
Why Problem Solving?
Steps for Effective Problem Solving
Deep Dive on Problem Solving Process
Issue Tree
MECE Principle
Some Common Issue Tree Patterns
Feasibility X Impact Matrix
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/issue-based-work-planning-and-hypothesis-problem-solving-377
The principles behind Issue-Based Work Planning are a powerful concept for use on all business issues and help to align the approach with the overriding issues, rather than the traditional process structure.
They help ensure that all relevant project issues are covered and to arrive at the most robust and creative answer, by linking analyses and end products to a methodical analysis of key issues.
This powerpoint is suitable for anyone who is looking for a robust methodology to solve the most complex of issues.
Learn about, the problem solving method, problem definition, generating solutions, analysing and selecting solutions, planning your next steps, recording lessons learned,
Problem solving and decision making are keys skills of a leader. This presentation focuses on how to improve problem solving skills and contains some powerful problem solving methods and techniques.
Step 7 Training Materials - Facilitator GuidePMSD Roadmap
A set of guidance notes and session plans to help a facilitator lead a training workshop for practitioners on Participatory Planning.
All materials required for the workshop are linked to from within the guide.
Behavioral Economics as a Lens for Interaction designPaul Sas
Interaction designers craft experiences by curating the flow of information within contexts that aim to focus attention and interest. Subtle psychological details can dramatically transform an experience. Experimental results from behavioral economics spotlight opportunities for improving the dynamics of an interaction: The presentation frame can harness intrinsically motivating cues, drive engagement, and enable people to develop behavioral patterns that harmonize with their deepest aspirations.
http://www.baychi.org/calendar/20120214/
This presentation was used in our company's internal training in Problem Solving and Critical Thinking. Some parts were customized to fit our needs.
Presentation Contents:
Definition of Problem
What is Problem Solving?
Why Problem Solving?
Steps for Effective Problem Solving
Deep Dive on Problem Solving Process
Issue Tree
MECE Principle
Some Common Issue Tree Patterns
Feasibility X Impact Matrix
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/issue-based-work-planning-and-hypothesis-problem-solving-377
The principles behind Issue-Based Work Planning are a powerful concept for use on all business issues and help to align the approach with the overriding issues, rather than the traditional process structure.
They help ensure that all relevant project issues are covered and to arrive at the most robust and creative answer, by linking analyses and end products to a methodical analysis of key issues.
This powerpoint is suitable for anyone who is looking for a robust methodology to solve the most complex of issues.
Learn about, the problem solving method, problem definition, generating solutions, analysing and selecting solutions, planning your next steps, recording lessons learned,
Problem solving and decision making are keys skills of a leader. This presentation focuses on how to improve problem solving skills and contains some powerful problem solving methods and techniques.
Step 7 Training Materials - Facilitator GuidePMSD Roadmap
A set of guidance notes and session plans to help a facilitator lead a training workshop for practitioners on Participatory Planning.
All materials required for the workshop are linked to from within the guide.
Hello Sir
We are a premier academic writing agency with industry partners in UK, Australia and Middle East and over 15 years of experience. We are looking to establish long-term relationships with industry partners and would love to discuss this opportunity further with you.
Thanks & Regards
visit our website.
www.onlineassignmenthelp.com.au
www.freeassignmenthelp.com
www.btechndassignment.cheapassignmenthelp.co.uk
www.cheapassignmenthelp.com
www.cheapassignmenthelp.co.uk/
1) What it means to design apps vs. more traditional design (web websites)
2) A little overview of Rangle’s brand evolution and "selling design"
3) Why and how we’ve developed our kickoff discovery process know as Clarity Canvas
4) A brief intro to Story Mapping and it’s benefits
Mental Models to Guide Product Decisions by Google Product ManagerProduct School
Main takeaways:
-What are mental models?
-Understand the different types of mental models that are relevant for product roles
-How to incorporate mental models to help with problem solving and make better/ faster decisions
The desire to have “Improved communication skills” emerges repeatedly on surveys and research as an ability critical to project success, and yet we all continue to feel challenged by it! Tons of published research and books provide great resource, but often leave us still struggling for how to effectively communicate.
This webinar will consider what gets in the way of effective communication and provide tips and techniques for project communication that works.
Navigating complexity groups a set of principles and activities into a compass. It helps leaders and agilists at any level of the organisation. Apart from inhouse solutions, you can explore the compass in a 3 day public training offer.
The term problem-solving refers to the mental process that people go through to discover, analyze and solve problems.
A problem can be defined as ‘where there is a need to bridge gap between a current situation and a desired situation”.
Broadly there are three types of problemdiagnostic problems – working out what’s gone wrong and fixing it – for example, a machine or a process isn’t working properly and needs to be fixed or improved design problems – identifying what needs to be done to create a new product or process and planning how to do itcontingency problems – resource planning and working with others to plan and manage a project, such as organising an event.Problems with personal or emotional relationships are not a problem although they often make for interesting scenarios.
Similar to Writing effective scenarios quick start guide 3.0 (20)
This is a practical step-by-step guide for those with crisis scenarios written in Powerpoint and explains how to translate them into interactive simulations
This document presents a look at team performance and how to design crisis scenarios so that it fully tests the team in realistic conditions.
The presentation ends with a small "playbook" of ideas to try.
Elaine M. Raybourn PhD discusses: “How do people integrate the disparate pieces of knowledge they acquired at different times and places? And how can anyone assess the overall outcome?”
Listen to the podcast here: http://transmedia.podomatic.com/entry/2016-01-26T05_46_28-08_00
http://www.conducttr.com
This presentation to the Chinese Association of Museums discusses the opportunities for museums to be part of a connected educational and social experience.
Presentation to Games for Health Europe, 2015 in which I make the case for transmedia storytelling to engage patients over an extended period of time and to "fill the gaps" between possible health-app usage.
A 60 minute decision-based adventure to stimulate classroom discussion
This experience allows teachers to facilitate discussions on business ethics and social responsibility by giving the students first-hand opportunities to take ethical decisions. As the facilitator, you control the pace of this interactive story as it unfolds across student smartphones, tablets or desktops. The whole story is self-contained in the dashboard - a common website that pretends to be a mobile phone.
Sarah Atkinson and Vicki Callahan discuss their research on transmedia projects from the TMDBonline, in which they curate and analyse a selection of relevant projects that represent the diverse spectrum of transmedia production.
They believe that transmedia as an inclusive and accessible form has yet to reach its potential, in part because of the confusing language and communication that can exist around projects which can appear to be inaccessible and esoteric to wider audiences, students and scholars.
To address this issue, Sarah and Vicki tackle the following questions:
How can we evolve an accessible and inclusive taxonomy and shared language that both the creative and scholarly communities take ownership of, sustain, and build upon in the future?
How do we archive the experiential elements of transmedia as well as its process of production, particularly when the line between the producers and the audience (and therefore the materials) is blurred?
Keith Johnson talks about how two-screen has come of age and how his company SyncScreen is creating tools to open the imagination of the creative storywriting audience to think about how a narrative can be created that works across the two screens in harmony, real-time.
After a successful year developing a number of apps for producers and broadcasters in the UK and US, he believes that the novelty factor has worn off and it’s now time to let the creative community loose to invent some exciting new.
Sophy Smith presents the findings from her research project 'Pervasive Theatre', which explored the potential of transmedia tools to create a multi media cross-platform performance environment for performance. The project worked with a director, writer, performers and composer to explore ways to develop narratives that weave together physical and online worlds, blurring the distinction between reality and fantasy, audience and performers, making performance a lived and intertwined part of day-to-day life rather than something that is distanced from it.
Digital media artist and filmmaker Karen Palmer talks about her interactive parkour film SYNCSELF2. This project is a transmedia neurogame that portrays the multi-dimensional process of transcending fear, in which the film experience is determined by the user's level of focus.
Karen discusses her experience of developing an interactive film that puts the viewer at the centre of the experience, and gives useful insights about producing and writing for a project that involves wearable technology.
Alison Norrington gives a detailed examination of the creation and development of The Chatsfield, a persistent interactive living soap opera that integrates numerous characters, digital platforms, interactive games and user-generated content.
She discusses the evolution and operation of this project, explaining how to tell a story across multiple platforms collaborating with different teams and partners.
Nataly Rios explains her process of creating an interactive murder-mystery game.
She shares her experience and gives insights about breaking down the story, setting points of interaction and building the experience for the audience, starting from the end of the story rather than the beginning.
Eefje Op den Buysch and Hille van der Kaa talk about their research on Transmedia Metrics, and present us their Transmedia Engagement Metrics model.
How do you measure transmedia? What sorts of metrics are going to help transmedia producers to better understand and then compare and contrast the impact of a transmedia story? That's a million dollar question that begs for an answer. In their research, Eefje and Hille analysed existing models and added the insights of twelve leading transmedia experts in attempt to come closer to the final answer.
Belen discusses the creative process of 19Reinos (19 realms), one the world’s most ambitious transmedia entertainment experiences, which transformed Spain into a huge storytelling canvas. This CANAL+ project included live events, a 5-episode webseries, a location-based online game and strong participation on social media.
Screenwriter and transmedia creator Jill Golick talks about how to build interactive into a story.
Using her award-winning TV show Ruby Skye P.I as a case study, she discusses how to adapt traditional scripts and bibles to the creator's interactive needs; and how to get the film and video crew to collect the required assets when they are used to doing things the "old" way.
Liz discusses the concept of ‘engagement’ with transmedia narratives and explores how expanding stories over multiple platforms challenges the way film and television studies have constructed the experience of being an audience. She uses examples from experimental and mainstream transmedia narratives to think through how engagement operates as a pan-medium experience.
The world is a canvas for storytelling.
This presentation discusses how storytellers can use open data and new hardware opportunities to create dynamic, persistent storyworlds.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
2. Writing Effective Scenarios - Quick Start Guide 3.0
Page 2 of 12
1 Scope
The purpose of this document is to give advice about how to write effective scenarios.
Although we give special consideration to our technology, Conducttr, the process is applicable
whatever your method of deliverable.
1.1 BACKGROUND
Many people tell us that they find the prospect or activity of writing scenarios daunting. This need
not be so. The approach taken by this document does not rely on creativity or inspiration but instead
on good research and procedure.
The biggest problem that usually holds people back from writing a crisis scenario for a training
exercise is not knowing where to start. So let’s start there!
2 How to get started
At the end of this article I’ll present a structure that’s a good way
to present your scenario to others. However, when you’re looking
at a blank page, trying to design your scenario around a rigid a-to-
b-to-c process doesn’t quite work - as you’ll know if you’ve ever
tried it. Even if you don’t consider yourself a creative person in the
sense of being a great writer, you need a design approach that
allows you to be creative in the sense of seeing all the
opportunities to join all the dots. So, let’s start by defining those
dots that must be joined!
Great scenarios do the following:
Meet a training goal
• there must be something you want to say with this
exercise - a core belief or takeaway. This is what writers
would call the premise. In a training exercise it’s the
primary thing you want learners to understand or
appreciate which is the umbrella for any technical or
procedural details you have underneath.
• there could be specific information or procedures you
want trainees to use or remember which must be
accomplished to a certain level of competency
Are engaging
• the scenario must be relevant to the trainees (timely,
useful) and resonate (familiar and meaningful)
• allow trainees to use the knowledge and skills they
already have
Emotion is important
People learn best when information
is combined with emotion because
it’s how the brain works, and this
creates a memorable experience.
This is why Powerpoint presentations
are the least effective way to deliver
training. Yes, information is distilled
to the essentials and can be quickly
delivered by a speaker but the
receiver – the trainee – is less likely
to be engaging their brain. Further,
the trainee is not putting into
practice what they know and learn
because they are not actively
engaged in a realistic situation.
Only interactive, emotional exercises
that create memorable experiences
are an effective means of delivering
crisis scenarios because:
• they use stories to convey
meaning
• they use emotion to commit the
meaning to memory
• they use decision-making under
stress to ensure the trainee is
practicing as they’re learning.
3. Writing Effective Scenarios - Quick Start Guide 3.0
Page 3 of 12
• demonstrate that decisions are meaningful (which means showing the consequences of their
actions or inaction)
• create emotion – which is the key to memorability. In crisis simulations you can provoke
emotion with surprise and challenge. For example, working against a ticking clock is a sure-
fire way to create stress which generates very powerful emotions.
Take the minimum amount of time and cost to create
• work with existing or freely available assets
• reuse or adapt past scenarios
• only last as long and go as deep as is necessary to accomplish the other objectives.
Trying to accomplish all the above in one pass with a linear process is tough to say the least and
that’s why we invented the crisis scenario canvas.
2.1 CRISIS SCENARIO CANVAS
The crisis scenario canvas offers a bird’s eye view of your training exercise and allows you to iterate
through ideas without feeling the pressure to start at any particular point. Of course, knowing the
training objective and what you want to achieve is usually the starting point, but you may find
yourself in possession of a great video clip and think “what can I do with this?”
Figure 1 The crisis scenario canvas
4. Writing Effective Scenarios - Quick Start Guide 3.0
Page 4 of 12
2.2 DECISION-DRIVEN, ACTION-ORIENTED
Try to think of your scenario as being “decision-driven, action-oriented”.
That is, you want to identify meaningful choices that will indicate the
trainees’ knowledge or intuition, and will experientially reveal your
premise. The major decisions and the corresponding actions the training
audience must take are the tent poles that hold up the scenario.
It’s quite common for designs to take shape around the major events
(also known as “serials”), and this is how your scenario will be presented,
but be sure to base them on a player decision/action as shown in
Figure 2.
Figure 2 Structure of an event
If you’re unfamiliar with the subject matter, this is where your questions
to a subject matter expert should be focused: what are the key points
someone should know if working in this role and what decisions or
actions can I get them to take that will demonstrate that knowledge and
ability?
Figure 3 shows a variation on the popular OODA loop: Conducttr
publishes content to create the world or simulate an event and then the
training audience must decide what to do, and then do it.
Ask yourself what information is needed to understand the situation, to
make an informed decision and what information will be revealed
because of that decision and action? When should that information be
revealed and how much time should be allowed to make the decision and act?
Don’t forget the minimum time and effort rule - what information sources are already available to me
and what could I create cheaply? Use Conducttr’s content library at https://ventura.conducttr.com/
Time, Data and Stress
Effective critical decision making
requires good situational
assessment of risk and an
understanding of consequences
of actions and inaction. Stress is
generated from the limited time
in which to decide and an
uncertain or potentially
ambiguous understanding of the
crisis (i.e. lack of perfect
situational awareness).
Uncertainty comes from lack of
information or untrustworthy or
unverified information. Too
much information also creates
stress.
When designing your decision
points, you now have some
guidelines about the type and
frequency of content that needs
to be published:
• participants must
make decisions that
will have
consequences
• the information
available to trainees
on which to base their
decision is imperfect
• there should be
limited time in which
to assimilate the
published content.
5. Writing Effective Scenarios - Quick Start Guide 3.0
Page 5 of 12
Figure 3 The decision cycle
2.3 EVENTS AND INCIDENTS
If you’re dealing with a familiar type of scenario, you’ll already have a broad story arc for how things
will play out. Hurricanes, earthquakes, pandemics, shootings… they all have a familiar beginning,
middle and end. But to deliver your training goals you might want to focus on a specific aspect or
period or perspective.
As the primary decisions start to take shape, you’ll begin to formulate an overarching narrative for
the scenario and you’ll know what a good inciting event could be to kick off everything.
Consider working backwards from the decisions and live role play sessions to determine what events
and incidents you need. If you’ve used the canvas, you can now start to create a timeline and
structure.
2.4 STAKEHOLDERS
Set aside the world of crisis simulations for a moment and consider what makes for a gripping story.
Great movies and novels are a web of secrets and conflict; they are about who has information and
who doesn’t and who’s telling the truth to who and who’s lying. These are your stakeholders!
Every crisis has a set of stakeholders that represent a range of interests and points of view around
the crisis. The number and type of stakeholders is largely determined by the information you need
to deliver and the way you need to deliver it. But you’re also likely to need characters to play the
role of antagonist and mentor.
The antagonist(s) is the character that works against the player. This could be a journalist, a hacker,
a celebrity, a politician - anyone who makes the player’s life more complicated. If the trainee is
trying to calm the situation then these characters are trying to stir it up.
The mentor is a character that helps the player - usually with timely advice or information. It’s best if
this character is “in world” meaning that it’s a stakeholder from the world of the scenario rather
than an instructor or the facilitator which would be consider “out of world”.
6. Writing Effective Scenarios - Quick Start Guide 3.0
Page 6 of 12
3 Bringing it all together
Now that you have your scenario sketched and have detailed the decisions, you can begin to
structure everything into a design document.
ISO 22398 identifies the following hierarchy for crisis exercises and these make for good document
headings:
• Objectives
o Scenario background
Main events
• Incidents (consequences)
o Injects
Because a scenario is a story, the main events or serials are the acts or chapters of the story that
provide an arc from inciting event to the resolution. Each event has a series of consequences to
which the trainees must react – they’re the decisions you’ve identified.
For example, an inciting event might be the announcement of a hurricane warning which has the
consequences of food stockpiling, petrol shortages, congested roads, influx of storm chasers and so
on.
Now turning to injects, it’s helpful to look to the Simulation Interoperability Standards Organization
(SISO) document a Guideline on Scenario Development for Simulation Environments. Here the
document identifies four types of inject (which they refer to as events):
• Communication events – information given to trainees (e.g. news report, instructions,
tweets)
• Interaction events – in a simulation environment this could be any type of interaction
between scenario entities but in the case of crisis management or business continuity
training this might be better viewed as a direct provocation to trainees such as a decision
point or live role play.
• State change events – a scenario entity changes state (e.g. a road is re-opened, power is
restored, a crowd riots)
• Environmental events – this is a type of state change related to the environment (e.g. it
starts to rain, heat increases, disturbance gets louder)
What’s good about this breakdown is that it helps stimulate ideas that might make the scenario feel
more realistic and engaging.
If you’re still using PowerPoint and pieces of paper to deliver injects, it’s really time to upgrade your
method and look at using some digital tools like Conducttr. I’ll resist the urge to go into a sales pitch
but you should ask yourself if you’re really delivering engaging and effective crisis training by talking
at people rather than having them react to a simulated crisis.
If you are using Conducttr then you can start to structure your training exercise by:
1. Create a new serial for each event
2. Create the injects
See Figure 4 for an example.
7. Writing Effective Scenarios - Quick Start Guide 3.0
Page 7 of 12
Figure 4 Structuring your scenario in Conducttr
8. Writing Effective Scenarios - Quick Start Guide 3.0
Page 8 of 12
4 Quick Start
The table below gives a summary of the steps to follow for documenting your scenario.
Step Explanation
1. Decide on your training objectives and
then identify the key player decisions
and actions that will achieve those
objectives.
The training objective is what you want to achieve with
the scenario.
Decisions drive an interactive experience and they reveal
the consequences of player action (or inaction)
Assessing if players have the required knowledge for their
role should also be determined through choices rather
than questionnaires.
Leadership development exercises demand the
assessment of qualitative skills like verbal
communications. These can be assessed by human
observers but there should be decisions that drive the
need to communicate (maybe under stress) so that these
skills can surface.
2. Define the player roles Giving players different team roles creates opportunities
for “information asymmetry” (players receive different
information) which creates discussion – and conflict. It
also allows testing for many types of cognitive bias that
arise in teams.
Keep roles to a minimum because each additional role
adds complexity. A role should be determined by who has
privileged access to information or has responsibility for a
specialist task.
3. Create a hierarchy of events, incidents,
injects and decisions
Events are the major tentpoles of the scenario that
provide the structure from start to finish.
Incidents are the consequences of the events. For
example, Event = HURRICANE WARNING; Incidents =
traffic jams on major roads as people leave town;
stockpiling of food etc.
Injects are the content you will publish. This content
informs the players how the world is changing.
Decisions are those you identified in Step 1 and others
which contribute to the tension and immersion but might
not be crucial for assessment.
9. Writing Effective Scenarios - Quick Start Guide 3.0
Page 9 of 12
4. Identify the stakeholders and create
personas
Every crisis has stakeholders – internal to the organization
and external. Stakeholders have a point of view and their
own agendas. A stakeholder could be generic like
“Minister for the Environment” or “The Unions” but you
must then turn these stakeholders into specific personas
like “John Steel, Secretary General of the ITM”.
Personas have names, personalities and importantly new
and old grudges to bare.
An effective crisis simulation is one in which players need
to decide whose side to take, making friends and enemies
with their choices. This creates emotion and emotion will
make the exercise memorable.
Two key roles you’ll likely need in a simulated exercise is
someone for players to report their decisions to (boss) and
someone to guide them (mentor).
5. Create the content for the injects Content will be published by a persona on a channel to a
role or group.
The choice of channel should be determined by either
what will be used in real life, what makes the exercise
engaging or what response is required from the player.
TV video news for example could go to a TV channel, or on
YouTube, Instagram, Twitter, Facebook… etc.
Requests for qualitative answers are best handled by
email.
Phone calls are great for immediacy and emotional
impact.
6. Check and revise the timing of the
injects
Players should have just enough time or slightly too little
to assess (and discuss/share) all the information you
provide. Keep content flowing like a ticking heartbeat so
that the scenario feels alive and players always feel on the
cusp of being overwhelmed.
Any calm should be followed by a storm.
This approach will maintain engagement and is most likely
to reveal how the real person will react under pressure.
10. Writing Effective Scenarios - Quick Start Guide 3.0
Page 10 of 12
4.1 EXAMPLE – PANDEMIC IN THE CITY (WORK IN PROGRESS)
1. Training objective
Illustrate how a professional services firm might be impacted by a pandemic
2. Define the player roles
Role1: Executive responsible for business continuity
Role2: Marketing Communications/PR exec
3. Events, incidents, injects and decisions
A. EVENT: Increase from World Health Organisation (WHO) Phase 3 – animal to human
transfer but limited - to WHO Phase 4 – community-level outbreaks (London)
a. INCIDENT: Stockpiling food
i. Data: BBC reports of stockpiling & panic buying
ii. Decision: Install hand sanitiser (risk that it runs out when the pandemic
really starts) – somebody didn’t seal the boxes correctly and it’s all gone
hard. Only 3 weeks’ worth of supply. BBC says it could be several months
before we know if it’s going to get worse or better
iii. Decision: change air con schedule (risk becomes unpleasant at work
leading to more stay at home)
b. INCIDENT: Slight uptick in absenteeism among scared workers
i. Data: Increase in excuses
ii. Data: Tube, train and bus reduced service due to sickness
iii. Data: Schools finding hard to keep classes running
iv. Decision: implement teleworking (risk report typists & Partners in
country/rural areas don’t have good internet access)
v. Decision: restrict overseas travel (risk don’t get their BA Gold card) on
advice of the Government to prevent the spread and also spread of
disease to other offices
vi. Decision: Discipline the reckless employee (is making money, one of few
who are working)
B. EVENT: HQ forced to close because of rioting
C. EVENT: WHO Phase 5 – pandemic imminent
11. Writing Effective Scenarios - Quick Start Guide 3.0
Page 11 of 12
4. Identify the stakeholders and create personas
Internal
- Managing Partner to report to
- Mentor
- Caring/timid PA wants to stay at home
- Ambitious Director wants to advance career (ignores advice)
- Junior professional staff
- Admin staff
Government
- London Mayor
- Public Health Executive
Travel companies
- BA
- London Transport (management and unions)
News organizations
- BBC
12. Writing Effective Scenarios - Quick Start Guide 3.0
Page 12 of 12
5 Creating your scenario in Conducttr
STEP 1 Add the stakeholders.
These are personas who will send
content to your players.
STEP 2
STEP 3
Add a Serial for each event.
Use the text fields to explain what’s going
to happen.
STEP 4
Click to create a new inject.
The inject will be added to the current
serial.
STEP 5
Create the content.
The example below shows a news video
that will pop-up at 10am
Publish to your Space.
Upload your exercise and it’s ready
to run!