This webinar discussed effective communication techniques for project managers. It emphasized that while functional tools like selecting the right communication medium are important, good communication form through dialogue, active listening, and being present are also critical. The webinar provided tips for defining problems clearly with stakeholders, overcoming obstacles to communication, and managing discomfort during challenging exchanges. The goal was to help project managers improve their most important skill of communicating across diverse project teams.
Improving Project Team Communication - Smith Culp ConsultingAnne Smith
This document discusses improving communication within project teams. It identifies several factors that can influence communication, including personality styles, technology, logistics, and organizational culture. Specifically, it examines how the extraversion-introversion personality dimension can impact how people prefer to communicate and participate. The document provides tips for improving various forms of communication like emails, conference calls, meetings, and brainstorming. Overall, the key message is that understanding personality differences and speaking each team member's language can help enhance project team communication and lead to success.
Communication Strategy - Workshop to Obtain Stakeholder InputJohn Mauremootoo
Generic version of a PowerPoint presentation used in a workshop to obtain stakeholder inputs into a project communication strategy. This presentation can be used as a template when formulating a project or programme communication strategy and work plan.
Checklist Communication Strategy DevelopmentEwen Le Borgne
This presentation was given during a workshop on strategic communication for the Water and Sanitation Forum in Ethiopia (hosted under CRDA) and is based on a checklist of strategic questions developed by IRC Water and Sanitation Centre (www.irc.nl) to help develop a communication strategy. The workshop was facilited by me and Livia Iotti for the RiPPLE project and by Simret Yasabu for WaterAid Ethiopia.
Communication skills for project managerengrawais14
This document discusses communication skills and their importance for project managers. It defines communication as a two-way process of sending and receiving verbal and nonverbal messages to generate shared meaning. The document outlines seven key ingredients of effective communication, or the "7Cs": completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It explains why strong communication skills are essential for project managers to discuss tasks, make decisions, and work with team members. The document notes that 90% of a project manager's time is spent communicating and that poor communication will likely cause project failure.
This document summarizes a webcast on creating effective communication plans for colleges and universities. The webcast discusses that communication plans should focus on meaningful dialogue rather than monologue, be flexible rather than static, and be about prospective students rather than the school. It also emphasizes the importance of measuring goals and considering all channels like social media, as well as addressing costs clearly and telling compelling stories. Overall, the document stresses that communication plans must focus on fostering connections and conversations rather than just pushing out information.
Conversations play a critical role in projects. Intentionally Improving the method and timing of conversations can greatly improve the performance of projects.
Project communications management involves planning communication needs, distributing information to stakeholders, reporting on project performance, and closing out the project administratively. Effective communication is critical for project success. Key aspects of project communications include developing communication plans, status reports, distribution methods, and lessons learned documentation. Managing communications requires identifying stakeholder information needs, generating and disseminating timely reports, and resolving conflicts that may arise during the project.
Improving Project Team Communication - Smith Culp ConsultingAnne Smith
This document discusses improving communication within project teams. It identifies several factors that can influence communication, including personality styles, technology, logistics, and organizational culture. Specifically, it examines how the extraversion-introversion personality dimension can impact how people prefer to communicate and participate. The document provides tips for improving various forms of communication like emails, conference calls, meetings, and brainstorming. Overall, the key message is that understanding personality differences and speaking each team member's language can help enhance project team communication and lead to success.
Communication Strategy - Workshop to Obtain Stakeholder InputJohn Mauremootoo
Generic version of a PowerPoint presentation used in a workshop to obtain stakeholder inputs into a project communication strategy. This presentation can be used as a template when formulating a project or programme communication strategy and work plan.
Checklist Communication Strategy DevelopmentEwen Le Borgne
This presentation was given during a workshop on strategic communication for the Water and Sanitation Forum in Ethiopia (hosted under CRDA) and is based on a checklist of strategic questions developed by IRC Water and Sanitation Centre (www.irc.nl) to help develop a communication strategy. The workshop was facilited by me and Livia Iotti for the RiPPLE project and by Simret Yasabu for WaterAid Ethiopia.
Communication skills for project managerengrawais14
This document discusses communication skills and their importance for project managers. It defines communication as a two-way process of sending and receiving verbal and nonverbal messages to generate shared meaning. The document outlines seven key ingredients of effective communication, or the "7Cs": completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It explains why strong communication skills are essential for project managers to discuss tasks, make decisions, and work with team members. The document notes that 90% of a project manager's time is spent communicating and that poor communication will likely cause project failure.
This document summarizes a webcast on creating effective communication plans for colleges and universities. The webcast discusses that communication plans should focus on meaningful dialogue rather than monologue, be flexible rather than static, and be about prospective students rather than the school. It also emphasizes the importance of measuring goals and considering all channels like social media, as well as addressing costs clearly and telling compelling stories. Overall, the document stresses that communication plans must focus on fostering connections and conversations rather than just pushing out information.
Conversations play a critical role in projects. Intentionally Improving the method and timing of conversations can greatly improve the performance of projects.
Project communications management involves planning communication needs, distributing information to stakeholders, reporting on project performance, and closing out the project administratively. Effective communication is critical for project success. Key aspects of project communications include developing communication plans, status reports, distribution methods, and lessons learned documentation. Managing communications requires identifying stakeholder information needs, generating and disseminating timely reports, and resolving conflicts that may arise during the project.
Communication is defined as the exchange of thoughts, messages, information or ideas between two or more people. It is an essential process that facilitates coordination, planning, decision-making and leadership within an organization. Effective communication helps boost employee morale and motivation by creating understanding, resolving conflicts and building confidence. However, communication must follow certain principles like clarity, adequacy, consistency, integration and economy to be effective. It is also important to obtain feedback and establish proper communication networks and channels that draw attention. Adhering to these principles makes the communication process more efficient and helps improve organizational performance and human relations.
This document provides an overview of strategic communications planning. It discusses key components of an effective communications plan including context, environmental scan, stakeholder analysis, objectives, strategy, audiences, announcements, messages, tactics, issues, budget, and evaluation. The document is intended to serve as a comprehensive guide for developing strategic corporate communications plans.
Best Practices in Business CommunicationCassie Dean
This document outlines best practices for various aspects of business communication including effective and ethical communication, professionalism in the workplace, intercultural communication, writing tips, delivering positive and negative messages, business presentations, and business reports, plans and proposals. Some of the key best practices include using respectful, sensitive language; controlling the use of technology; dressing professionally; gaining cultural knowledge; writing in a clear, reader-focused style; framing negative messages positively; limiting presentations to 10 slides and 20 minutes; and allowing time to thoroughly research and prepare communications.
This document outlines the communications processes used by AIESEC, including communication analysis, planning, internal communication, media communication, and brand management. It presents the logical flow of the communications processes and provides a high-level overview of the core activities within each process. The goal is to present the structure of the communications processes to facilitate discussion on how to best deliver communication activities and support local committees. Key processes discussed include stakeholder analysis, self-analysis, competitors analysis, environmental analysis, stakeholder communication planning, media communication planning, internal campaigns, communication flow management, press releases, and building relationships with media contacts.
Communication is essential for businesses to function effectively. There are three main forms of communication in businesses: internal operational communication within a company, external operational communication with outside parties, and personal communication to build relationships. Both formal communication networks along operational lines and informal grapevine networks are important. The communication process involves sensing a need, defining the problem, finding solutions, taking action, composing and delivering messages, receiving and interpreting responses. Context, medium, and individual differences can impact communication effectiveness. Surveys show communication skills are highly valued for business success.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
This document summarizes a presentation on communications and change for an office relocation. It includes an agenda with topics like reviewing highlights, considerations for the move, how communications are organized, and developing key messages. A communications approach is outlined involving audience analysis, identifying messages, and gathering feedback. High-level key messages are listed to address common questions from the move. Finally, an overview of the communications plan and timeline is provided.
Writing an evaluation report is only a small piece of communicating the results to stakeholders. What you really want is that they engage with the data and follow through on the recommendations.
This document provides an overview and guidelines for creating effective presentations. It includes a toolkit developed by organizations to support trainings in public health law. The toolkit contains information on choosing presentation material, effective speaking techniques, and best practices for PowerPoint slides. It emphasizes telling a story with a protagonist, conflict, and resolution to engage audiences. It also provides tips on understanding audience needs and tailoring content accordingly.
The success of any business or organization depends largely on how effectively the members communicate. The ability to speak well is a minimum requirement of some businesses when hiring. Whatever the job, business professionals require extensive use of oral communication when carrying out their duties.
This chapter discusses communication processes and strategies in organizations. It identifies the key components of communication including encoding, selecting a medium, decoding, feedback, and noise. It describes five common communication strategies and provides guidelines for effective upward communication, communicating online, and improving listening, writing and meeting skills. The chapter emphasizes selecting rich communication mediums that allow for feedback when using certain strategies to communicate with employees.
The document discusses five criteria for effective organizational communication: audience, strategy, methodology, ethics, and listening. It emphasizes that communication must be tailored to the audience, start at the top of the organization and flow down, use appropriate channels and media, and consider ethical standards. Effective communication leads to stronger relationships, greater influence, higher productivity and profits.
The document discusses various topics related to communication in business including the role of communication, different media used, developing listening skills, and cross-cultural communication. It also describes how communication plays a key role in business transactions such as attracting customers, conducting meetings, serving customer needs, networking, and marketing. Finally, it provides details about various types of oral communication, visual communication, and the process of communication including sender, message, medium, receiver, feedback and context.
The document discusses knowledge management challenges at Ernst & Young and proposes concepts for a wearable device to help address them. It outlines domains like knowledge management and wearable technologies. It describes typical consultant workflows and challenges like scattered knowledge platforms and lack of sharing across teams. Early concepts involve a wearable that scans work environments to locate people with similar work focus and name tag devices that share relevant information.
This document provides an overview of key aspects related to business communication and report writing. It discusses the importance of business correspondence, essential elements of effective business letters, and various communication channels like meetings, telephone calls, and technology. The document also explains the meaning and significance of report writing, outlines the structure of different types of reports, and provides guidance on writing style, tone, readability and conventions. Specific topics covered include business writing skills, formats for business letters and reports, guidelines for phone and in-person communication, and tips for structuring, drafting and proofreading business documents.
Module 1 - communication skills bu 2015.pptx revManoj Gowda
Provides a permanent record
that can be referred to again and again
3. Structure Less structured
Flexible
More structured
Rigid format
4. Feedback Immediate feedback
Clarification possible
Feedback delayed
Clarification difficult
5. Range Short range
Face to face
Long range
Can reach wider
audience
This document discusses various topics related to presentations and communication skills. It covers presentation skills and techniques, the different types of presentations including informative, instructional, arousing, and persuasive. It also discusses video conferencing systems, formal and informal interviews, progressive and group interviews, and communication etiquettes. Planning, developing, and rehearsing effective presentations are also addressed.
The document discusses effective communication management in construction and real estate projects. It emphasizes that communication is key to project success as it involves many stakeholders from diverse backgrounds. Challenges to effective communication include a lack of clear objectives, faulty transmission of information, misunderstandings, and environmental issues. The document outlines best practices for internal and external communication with different stakeholders like the project team, customers, architects, and consultants. It stresses the importance of active listening, questioning, educating others, and setting expectations.
Steven Thomas presented on the importance and benefits of communication. Communication is defined as the process of passing information from a source to a receiver. Effective communication provides benefits such as facilitating feedback, stronger decision making, and quicker problem solving. It also improves customer relations and promotes motivation. Overall, effective communication reduces conflict, helps achieve goals, strengthens relationships, and improves job satisfaction.
This document discusses project communication management. It defines project communication management as ensuring timely generation, collection, distribution, storage, retrieval and disposition of project information. Good communication is important for project success and career advancement for IT professionals. The document then outlines the key processes for project communication management: communication planning, information distribution, performance reporting, and stakeholder management. It provides details on developing communication plans, using different media for information distribution, reporting performance, and resolving stakeholder issues. Finally, it discusses using software tools to facilitate virtual project communications.
How can team members improve overall project communicationadamstepinski
Team members can improve project communication by ensuring communication is shared in a timely manner based on student and teacher needs and feedback. They should advocate for open two-way communication and create an environment where ideas can be constructively challenged. Additionally, communication must be coordinated with project milestones and involve all stakeholders, including parents and administrators when appropriate, and regularly assess the effectiveness of the communication plan and process.
Communication is defined as the exchange of thoughts, messages, information or ideas between two or more people. It is an essential process that facilitates coordination, planning, decision-making and leadership within an organization. Effective communication helps boost employee morale and motivation by creating understanding, resolving conflicts and building confidence. However, communication must follow certain principles like clarity, adequacy, consistency, integration and economy to be effective. It is also important to obtain feedback and establish proper communication networks and channels that draw attention. Adhering to these principles makes the communication process more efficient and helps improve organizational performance and human relations.
This document provides an overview of strategic communications planning. It discusses key components of an effective communications plan including context, environmental scan, stakeholder analysis, objectives, strategy, audiences, announcements, messages, tactics, issues, budget, and evaluation. The document is intended to serve as a comprehensive guide for developing strategic corporate communications plans.
Best Practices in Business CommunicationCassie Dean
This document outlines best practices for various aspects of business communication including effective and ethical communication, professionalism in the workplace, intercultural communication, writing tips, delivering positive and negative messages, business presentations, and business reports, plans and proposals. Some of the key best practices include using respectful, sensitive language; controlling the use of technology; dressing professionally; gaining cultural knowledge; writing in a clear, reader-focused style; framing negative messages positively; limiting presentations to 10 slides and 20 minutes; and allowing time to thoroughly research and prepare communications.
This document outlines the communications processes used by AIESEC, including communication analysis, planning, internal communication, media communication, and brand management. It presents the logical flow of the communications processes and provides a high-level overview of the core activities within each process. The goal is to present the structure of the communications processes to facilitate discussion on how to best deliver communication activities and support local committees. Key processes discussed include stakeholder analysis, self-analysis, competitors analysis, environmental analysis, stakeholder communication planning, media communication planning, internal campaigns, communication flow management, press releases, and building relationships with media contacts.
Communication is essential for businesses to function effectively. There are three main forms of communication in businesses: internal operational communication within a company, external operational communication with outside parties, and personal communication to build relationships. Both formal communication networks along operational lines and informal grapevine networks are important. The communication process involves sensing a need, defining the problem, finding solutions, taking action, composing and delivering messages, receiving and interpreting responses. Context, medium, and individual differences can impact communication effectiveness. Surveys show communication skills are highly valued for business success.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
This document summarizes a presentation on communications and change for an office relocation. It includes an agenda with topics like reviewing highlights, considerations for the move, how communications are organized, and developing key messages. A communications approach is outlined involving audience analysis, identifying messages, and gathering feedback. High-level key messages are listed to address common questions from the move. Finally, an overview of the communications plan and timeline is provided.
Writing an evaluation report is only a small piece of communicating the results to stakeholders. What you really want is that they engage with the data and follow through on the recommendations.
This document provides an overview and guidelines for creating effective presentations. It includes a toolkit developed by organizations to support trainings in public health law. The toolkit contains information on choosing presentation material, effective speaking techniques, and best practices for PowerPoint slides. It emphasizes telling a story with a protagonist, conflict, and resolution to engage audiences. It also provides tips on understanding audience needs and tailoring content accordingly.
The success of any business or organization depends largely on how effectively the members communicate. The ability to speak well is a minimum requirement of some businesses when hiring. Whatever the job, business professionals require extensive use of oral communication when carrying out their duties.
This chapter discusses communication processes and strategies in organizations. It identifies the key components of communication including encoding, selecting a medium, decoding, feedback, and noise. It describes five common communication strategies and provides guidelines for effective upward communication, communicating online, and improving listening, writing and meeting skills. The chapter emphasizes selecting rich communication mediums that allow for feedback when using certain strategies to communicate with employees.
The document discusses five criteria for effective organizational communication: audience, strategy, methodology, ethics, and listening. It emphasizes that communication must be tailored to the audience, start at the top of the organization and flow down, use appropriate channels and media, and consider ethical standards. Effective communication leads to stronger relationships, greater influence, higher productivity and profits.
The document discusses various topics related to communication in business including the role of communication, different media used, developing listening skills, and cross-cultural communication. It also describes how communication plays a key role in business transactions such as attracting customers, conducting meetings, serving customer needs, networking, and marketing. Finally, it provides details about various types of oral communication, visual communication, and the process of communication including sender, message, medium, receiver, feedback and context.
The document discusses knowledge management challenges at Ernst & Young and proposes concepts for a wearable device to help address them. It outlines domains like knowledge management and wearable technologies. It describes typical consultant workflows and challenges like scattered knowledge platforms and lack of sharing across teams. Early concepts involve a wearable that scans work environments to locate people with similar work focus and name tag devices that share relevant information.
This document provides an overview of key aspects related to business communication and report writing. It discusses the importance of business correspondence, essential elements of effective business letters, and various communication channels like meetings, telephone calls, and technology. The document also explains the meaning and significance of report writing, outlines the structure of different types of reports, and provides guidance on writing style, tone, readability and conventions. Specific topics covered include business writing skills, formats for business letters and reports, guidelines for phone and in-person communication, and tips for structuring, drafting and proofreading business documents.
Module 1 - communication skills bu 2015.pptx revManoj Gowda
Provides a permanent record
that can be referred to again and again
3. Structure Less structured
Flexible
More structured
Rigid format
4. Feedback Immediate feedback
Clarification possible
Feedback delayed
Clarification difficult
5. Range Short range
Face to face
Long range
Can reach wider
audience
This document discusses various topics related to presentations and communication skills. It covers presentation skills and techniques, the different types of presentations including informative, instructional, arousing, and persuasive. It also discusses video conferencing systems, formal and informal interviews, progressive and group interviews, and communication etiquettes. Planning, developing, and rehearsing effective presentations are also addressed.
The document discusses effective communication management in construction and real estate projects. It emphasizes that communication is key to project success as it involves many stakeholders from diverse backgrounds. Challenges to effective communication include a lack of clear objectives, faulty transmission of information, misunderstandings, and environmental issues. The document outlines best practices for internal and external communication with different stakeholders like the project team, customers, architects, and consultants. It stresses the importance of active listening, questioning, educating others, and setting expectations.
Steven Thomas presented on the importance and benefits of communication. Communication is defined as the process of passing information from a source to a receiver. Effective communication provides benefits such as facilitating feedback, stronger decision making, and quicker problem solving. It also improves customer relations and promotes motivation. Overall, effective communication reduces conflict, helps achieve goals, strengthens relationships, and improves job satisfaction.
This document discusses project communication management. It defines project communication management as ensuring timely generation, collection, distribution, storage, retrieval and disposition of project information. Good communication is important for project success and career advancement for IT professionals. The document then outlines the key processes for project communication management: communication planning, information distribution, performance reporting, and stakeholder management. It provides details on developing communication plans, using different media for information distribution, reporting performance, and resolving stakeholder issues. Finally, it discusses using software tools to facilitate virtual project communications.
How can team members improve overall project communicationadamstepinski
Team members can improve project communication by ensuring communication is shared in a timely manner based on student and teacher needs and feedback. They should advocate for open two-way communication and create an environment where ideas can be constructively challenged. Additionally, communication must be coordinated with project milestones and involve all stakeholders, including parents and administrators when appropriate, and regularly assess the effectiveness of the communication plan and process.
Communication is a two-way process of mutual understanding where participants exchange information, ideas, and feelings to share meaning. For projects, communication is key as it is how management functions and organizations operate. The larger the project, barriers like differing perceptions can challenge communication. Project managers spend 90% of their time communicating to overcome such barriers and ensure understanding across all levels from top-down and horizontally. Effective communication considers mediums like written, verbal, and non-verbal forms to build understanding for project success.
This document discusses managing communication in projects. It emphasizes that effective communication is important for project success and avoiding conflicts. It recommends creating a formal communication plan that identifies stakeholders' needs, distribution methods, schedules, and responsible parties. It also suggests designating communication periods and limiting excessive communication to allow focused work. The document advises tailoring messages for different audiences and choosing appropriate channels based on the message, receivers, and timeliness needed. Project managers should identify proper communication channels to ensure the right information reaches stakeholders while reducing noise. They should also monitor communication flows and address any issues to keep project teams well-informed and aligned.
Importance of Communication in Project Managmentlisamdrake
This document discusses the importance of communication in project management. It provides background on the author and her experience as a project manager at IGT. Effective communication is critical to a project's success and involves generating, collecting, disseminating, storing, and disposing of timely and appropriate information to the right people. Challenges include unclear expectations, different communication methods, listening skills, surprises, and specialized jargon. The document recommends developing a communication plan that identifies stakeholders, expectations, frequency, storage methods, and distribution. It also discusses status reports, progress reports, and common communication forms like blogs, websites, and meetings.
Project communication management involves planning, collecting, distributing, and managing project information. The key processes are:
1. Plan Communications Management - Developing a communication plan based on stakeholder needs and a communication requirements analysis.
2. Manage Communications - Creating, distributing, and storing project information according to the communication plan using various communication methods and technology.
3. Control Communications - Monitoring and controlling communications throughout the project to ensure stakeholder information needs are met. This includes reviewing performance reports, issues logs, and work performance data.
The document outlines a presentation on project communication management. It discusses the importance of communication management, defining it as ensuring timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and disposition of project information. It also covers communicating with stakeholders, various communication forms and tools, developing a communication plan, addressing requirements problems, and controlling communications.
PMP Training - 10 project communication managementejlp12
The document discusses project communication management. It defines communication management as ensuring timely generation, collection, distribution, storage, retrieval, and disposition of project information. Project managers spend most of their time communicating. There are various dimensions of communication, both formal and informal. The key processes discussed are identifying stakeholders, planning communication, distributing information, managing stakeholder expectations, and reporting performance. Effective communication is important for project success.
The document discusses project communications management. It describes determining communication needs, developing a communications management plan, and managing communications according to the plan. The key processes are planning communications, managing communications, and controlling communications to ensure stakeholder information needs are met. Techniques include communication requirements analysis, using appropriate communication technology and models, and distributing information through various methods and management systems. The overall benefit is enabling efficient and effective communication between project stakeholders.
Organizational Change Management: Game Changer or Flavor of the day?Deepak Babbar
This abstract reflects some of the practical challenges organizations undergoing business and information technology (IT) transformations face in today’s rapidly changing environment. When organizations embark on these large-scale initiatives, increasingly they are adding organizational change management (OCM) to the mix. This is, perhaps, an acknowledgement that previous initiatives have not met the mark because the people side of change was underestimated or not factored in.
Tools & Techniques to help make workplace more transparentGraeme Bodys
The document discusses creating a more transparent and collaborative work environment. It argues that a top-down hierarchy with siloed information sharing hinders progress, while a flat structure with open information flow between departments promotes innovation and faster progress. It then outlines key benefits of transparency like faster problem solving and higher trust/performance. The rest of the document provides examples of companies that have embraced transparency in areas like strategy, structure/culture, compensation, and personal goals/habits. It acknowledges transparency takes courage but inspires the audience that it is achievable and has worked well for companies like Semco.
Design thinking is a process that focuses on empathy, collaboration, and experimentation to solve problems in a human-centered way. It begins with deep understanding of users' needs through observation and engagement to gain insights. Teams then work together to synthesize learnings and define the key issues to address. The process is iterative, testing ideas and getting feedback to develop better solutions. Design thinking provides optimism that positive change is possible through a creative approach.
The success of a leader relies on the ability to unlock employee potential, find solutions, and meet organizational objectives.There are some practical tips to improve and leverage listening skills that will enhance your leadership capabilities.
How to improve receptive communication pdf free downloadmunroebuck
This document provides 13 tips for improving receptive communication skills:
1. Learn to listen actively to fully understand the speaker.
2. Over-communicate to ensure the audience understands key points, as listeners often misunderstand more than expected.
3. Avoid relying solely on visual aids like PowerPoint and instead use words and storytelling to engage audiences.
How to communicate effectively and get things doneSridhar laxman
Communication is the lifeblood of organizations. In an era of internet and social media, effective communication skills are extremely important for career and business success.
For more Information
Visit : http://sridharlaxman.com
Engagement manager communication skills pdf free downloadmartinbilly11
This document provides tips for improving communication skills. It begins by recommending listening actively to fully understand others. It then discusses how presenters often overestimate how much an audience understands, so clear overcommunication is important. Later tips include avoiding overreliance on visual aids, engaging audiences through questions, soliciting honest feedback, and focusing on earning respect rather than laughs. The overall message is that strong communication requires understanding others, clearly conveying messages, and engaging audiences effectively.
Real estate sales manager communication skills pdfevansaaron775
This document provides 13 tips for improving communication skills as a real estate sales manager. The tips include listening actively, over-communicating key points, avoiding overreliance on visual aids, putting oneself in others' shoes, asking for honest feedback, engaging audiences, speaking to people directly instead of just writing, accepting public speaking fears, starting and ending with key points, using the purpose-importance-preview framework, getting to know the audience, and focusing on earning respect rather than just laughs. The document aims to help real estate sales managers strengthen their communication abilities.
Sheet1Speech 277 RubricPossible PtsActual PtsCommentsPart One Stu.docxmaoanderton
Sheet1Speech 277 RubricPossible PtsActual PtsCommentsPart One: Student selected an appropriate incident for analysis. All of the bullet points were addressed . The reader has a clear understanding of the event.10Part Two: Student demonstrated an understanding of conflict management strategies and how this impacts outcome. All of the bullet points were addressed.10Part Three: Student applied knowledge gained from the text, discussions, and lecture. Critical thinking made for a thorough assessment. All of the bullet points were addressed.10Written Skills: Student followed all the conventions of professional English. This includes but is not limited to: grammar, syntax, spelling, and mechanics.10TOTAL40
Sheet2
Sheet3
Unit 4 Discussion: Policies of the FED during the 2007-2009 Recession and Fiscal Crisis.
No unread replies. No replies.
Note: Please complete your reading assignment before you participate in this discussion.
In your initial post, please respond to the following questions:
•What role did the government play in creating the financial crisis? What role did Fannie Mae and Freddie Mac play in the financial crisis? Could this have been prevented? How?
•Should the government have responded differently to the crisis? If so, how should they have responded? Should investment banks, and Freddie Mac and Fannie Mae have been “bailed out”?
•What are entitlements and how do they contribute to the debt? What can be done about entitlements to control spending?
•What part does our political system and politicians play in increasing government debt? What can be done about it?
•Have we placed so many expectations on government that it cannot possibly meet all those expectations? If yes, how do we fix this problem? What are some of the alternatives to reliance on government?
Principles of Interpersonal Communication
We communicate to get our needs met. It is a fact that, statistically, people who live alone live shorter lives than those who live with others. Our connections with others act as a lifeline that is almost as important as food and water. We establish and maintain those connections through communication. Long-term relationships give us pleasure and make us feel needed and important. How we communicate with others determines how we see ourselves. We communicate to exchange information and to persuade others. These reasons for communicating are all vital to our personal and professional development.
Take a minute to think about a time when you said something that you wished you could take back. How did it make you feel? What was the impact on your communication exchange and your relationship?
We have all made this communication mistake at one time or another. Is it possible to take back our communication? You can follow your communication blunder with an apology and you can say that you did not mean what you said, but because communication is continuous, it always moves forward; there is no going back. Once you put it out the.
5 good communication skills pdf free downloadliamanderson687
This document provides 13 tips for improving communication skills. It begins by emphasizing the importance of listening to fully understand what is being communicated. It also stresses over-communicating key points to ensure the audience understands, and avoiding overreliance on visual aids like PowerPoint. Other tips include putting oneself in others' shoes, engaging humility, soliciting honest feedback, engaging audiences, addressing fears of public speaking, restating key points, and focusing on earning respect rather than laughs. The overall message is clear communication requires understanding audiences, fully listening, and restating important messages.
To identify high-potential talent requires more than what is on the resume. With this guide developed by TalenX, you can start asking behavioural interview questions designed to uncover more insights in your next applicant.
One this is confirmed that if we want to progress in our career or sustain in our career, we have to identify and practice Soft Skills. Many of us confused about Soft Skills. In this presentation, we will be able to understand the 12 most important pillars of Soft Skills.
Kindergarten teacher communication skills pdf free downloadsophiakara32
This document provides 13 tips for improving communication skills. The tips include listening actively, over-communicating key points, avoiding overreliance on visual aids, putting oneself in others' shoes, embracing humility, soliciting honest feedback, engaging audiences, speaking directly with others rather than writing, accepting fears of public speaking, starting and ending with key points, using the purpose-importance-preview framework for introductions, getting to know the audience, and focusing on earning respect rather than laughs.
2 verbal communication skills pdf free downloadliamanderson687
This document provides tips for improving verbal communication skills. It begins by recommending listening skills and over-communicating key points to ensure understanding. It cautions against relying too heavily on visual aids and recommends putting oneself in others' shoes, engaging audiences, accepting public speaking fears, and focusing on earning respect over laughs. The tips are meant to improve communication skills for careers.
Housekeeping supervisor communication skills pdf free downloadandrenalombard
This document provides tips to improve communication skills for housekeeping supervisors. It discusses the importance of listening to others, over-communicating to ensure understanding, and avoiding overreliance on visual aids like PowerPoint. It also recommends putting oneself in others' shoes, asking for honest feedback, engaging audiences in discussions, speaking to others directly instead of just writing, accepting fears of public speaking, restating key points, understanding audiences, and focusing on earning respect rather than laughs. The tips are meant to help housekeeping supervisors strengthen their communication and better connect with others.
8 tips for effective communication skills for teachers pdfliamanderson687
The document provides 13 tips for improving communication skills for teachers. The tips include learning to listen actively, over-communicating ideas to ensure understanding, avoiding overreliance on visual aids, putting oneself in others' shoes to develop empathy, soliciting honest feedback, engaging audiences through discussion, speaking to others directly instead of writing, accepting fears of public speaking, starting and ending presentations by restating key points, using the Purpose-Importance-Preview structure for introductions, getting to know the intended audience, and focusing on earning respect rather than laughs.
Communication skills in guidance and counselling pdf free downloadkimacraw
This document provides tips for improving communication skills. It discusses the importance of listening to others, over-communicating ideas so they are fully understood, and engaging audiences in discussions rather than relying solely on visual aids. The tips encourage putting oneself in others' shoes, asking for honest feedback, accepting fears of public speaking, and focusing on earning respect from audiences rather than just laughs. The goal is to help readers strengthen their communication abilities in professional settings such as guidance and counseling.
Communication skills for academics lecture notes pdf free downloadmooresophie19
This document provides 13 tips for improving communication skills:
1) Put yourself in the audience's shoes to understand their perspective
2) Ask for honest feedback to improve areas for growth
3) Engage the audience in discussions to maintain their attention
4) Get to know your audience's preferences and cultural norms to effectively communicate with them
5) Focus on earning the audience's respect, rather than trying to elicit laughs
Similar to Project Communication: Walk the Talk (20)
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Project Communication: Walk the Talk
1. 1
Your presenter is:
Alison Sigmon, M.Ed., LPC, PMP
Walk the Talk on Projects
Effective communication that goes the distance
http://www.nicabm.com/nicabmblog/building-a-brain-science-community/
2. What’s on tap for our time together today…
2
Change is all around us revisited
There’s function and then there’s form
Dialogue, active listening, being present, and defining the problem
make the functional tools of communication work
Tips for riding the wave of discomfort when communicating
Wrap it up!
Agenda
The desire to have “Improved communication skills” emerges repeatedly on
surveys and research as an ability critical to project success, and yet we all
continue to feel challenged by it! Tons of published research and books provide
great resource, but often leave us still struggling for how to effectively
communicate.
This webinar will consider what gets in the way of effective communication and
provide tips and techniques for project communication that works.
4. 4
From strategy to reports to
documentation to relationships, project
managers experience a bevy of
challenges that require a wide range of
skills.
Work through others to get work done
Get results in nearly impossible
conditions and situations
Manage without authority
Spend 80 to 90 percent of time
communicating
Navigate and leverage politics
Build and support project relationships
Facilitate stakeholder interaction and
contributions
Analyze data
Sell ideas and solutions
Manage conflict
Juggling never ends
5. 5
Things can get REALLY complicated!
And when you think about the communication needed…
6. 6
Complication with communicating can be
reduced when we consider functional aspects
of it…
Audience. Subject Matter Expert? Executive?
Executives usually want the Cliff Notes. They care
about the problem, opportunity, and benefits. SMEs
like to go deep on details.
Right person, right time. No one wants to waste
time so making sure you’re talking to the right person
is imperative.
Appropriate cadence and content. Too much
information and pacing of communication can kill
progress.
Relationship. What’s your relationship with the
stakeholder? History – good or challenged?
Best tool for the job. Pick a medium that is suitable
for the communication.
That’s it???...Um, nope.
One side of the coin…
7. 7
Other side of the coin…
Planning, picking tools, selecting the right person are all important to the
mechanics of the communication process.
What makes it effective is how you manage it. That’s where the magic
happens, and it all starts with form – that is, the WAY you do it…
http://www.geeky-gadgets.com/stress-ball-dlight-12-02-2010/
8. 8
If communication was easy, we
wouldn’t need all the books,
articles, coaching sessions,
and webinars like this to do it!
So what will help? Good
form. That begins with…
• Aiming for dialogue
• Listening actively
• Being present
• Seeking to understand
Being in the moment…
9. 9
Center not sides…
Aim for dialogue
We think much faster than the
sender can speak which means
we tend to jump ahead.
This results in us focusing on how
to respond rather than REALLY
HEARING what the sender is
actually saying.
Dialogue is a conversation with
a center not sides. So how can
we effectively create that?
10. 10
We have to have a little understanding of ourselves and our
buttons. We also have to appreciate others have them too.
Feelings impact everyone, and people don’t stop having feelings
when they get to work.
Our emotional brain responds far faster than our logical self – 100
milliseconds as compared to 3.6 seconds for the rational brain.
This is why we can respond to situations seemingly without thinking.
While this can be helpful in a crisis situation, the reality is sometimes
we’re reacting without enough information, responding to our
anxious feeling, etc.
Science is showing that 40 to 50 percent of the time we are correct in
our assumptions about a situation, but you know what that means…
Responding with awareness
11. 11
Get out of your own way
In his book The Magic of Dialogue, Daniel
Yankelovich includes a list titled “Potholes of the
Mind” to highlight some of the things that can get in
the way of effective dialogue.
• Holding back – withholding information
• Being locked in a box – stuck on a specific idea and
can’t move beyond it
• Prematurely moving to action – seeking solutions
without fully understanding the problem
• Listening without hearing – multi-tasking
• Starting at different points – polarized thinking on the
situation
• Showboating – constantly trying to control
• Scoring debate points – competitive style
• Being contrary – sees only the negatives of a
situation
• Having a pet preoccupation – fixated on their
interested to the exclusion of others
12. 12
Overcoming obstacles by listening actively
Things get in the way. As a project manager your mission is to overcome obstacles by
listening with intention. And this means participating.
Project Managers spend up to 80 to 90 percent of their time communicating so resisting the
lure of multi-tasking isn’t always easy, but it’s one of the most important skills a project
manager.
This means project managers and stakeholders need to be deliberate and efficient when
communicating, and the best way to do that is to practice active listening.
13. 13
Mirror, mirror…
When practicing active listening,
the listener demonstrates
genuine interest in
understanding the sender’s
message.
• They ask clarifying questions
that are objective, reflective, and
interpretational in nature
• They paraphrase what they’ve
heard
• They reflect like a mirror to the
other person to demonstrate
understanding and empathy
14. 14
Whole person approach…
Active listening is a whole person experience
• When face-to-face the listener faces the sender, sits up right,
and maintains eye contact.
• Nodding and using facial expressions when appropriate lets the
sender know the listener is present.
• When on the phone, the listener focuses on the speaker,
responds with verbal acknowledgement as appropriate, and may
take notes to create references as the conversation progresses.
• Whether face-to-face or on the phone it’s important not to multi-
tasking. With the many demands on a project manager’s time,
she must be deliberate with putting them aside or risk losing the
confidence and trust of the sender.
• Give space. Some people assume to be active means one must
be talking. While asking questions and seeking understanding is
an aspect of active listening, sometimes just being present during
pauses and silence is all the support they need.
15. 15
Be present and accounted for…
Through active listening, we broaden
our understanding and perspective of a
situation.
Present listening, on the other hand,
takes it a step further by acknowledging
the barriers and emotional challenges
while looking for the things that can
support them in moving beyond it.
Assuming a balanced approach to the
supports and barriers helps all involved
feel less stuck and more empowered to
get on with the business of focusing the
issue, solving the problem, and
negotiating for the project.
16. 16
Walk a mile in their shoes…
Present listening happens when you are
truly interested in perspective taking or
“getting into the other person’s shoes.”
It happens when you convey that you truly
want to know what is going on with him or
her regarding a particular issue.
Present listening can help advance project
management activities faster.
• Set stakeholder expectations
• Create a problem definition
• Establish time, cost, and scope priorities
• Facilitate team involvement
• Problem solving and managing with conflict
• Make agreements with virtual team
members
17. 17
Path to solution is a solid definition
Before we can solve the problem
we need to know what it is.
Problem definition requires we
distinguish between causes and
symptoms and separating fact
from opinion.
Problems may be internal,
technical, managerial, or
interpersonal and they may be
multi-faceted.
18. 18
Big problems tend to have smaller problems
associated with it. So better to fish them out
than risk them growing larger.
It’s important to understand:
• What the issue is
• Why it’s important now
• Which aspect needs attention first
It’s not uncommon for stakeholders to have
different opinions on what is and is not a
problem particularly when functional areas
have different concerns.
What might be a problem for product
marketing might not be a problem at all for
IT. So good form as noted in the previous
slides can help us figure it out with our
stakeholders.
Bigger they are, harder they fall…
19. 19
The task is to get alignment on what the
problem is relative to the project. To get a
clear problem definition, it’s important to
do the following:
Recognize a problem exists. Always tie it
back to the objectives of the project and
what must be delivered.
Ask objective questions. These are fact-
focused questions used create context and
build mutual understanding. They are the
kind of questions an investigator asks –
who, what, when, where, how.
Give it a temporary definition. Sometimes
problems are so complex and large they are
hard to immediately define. Giving it a
temporary definition acts as a placeholder
further drill down through the information.
Synch up
20. 20
Don’t “boil the ocean” because you can solve everything every time. Picking the
right functional tools and practicing good form will go along way to effective
communication on projects.
There are a few other considerations as you move through the process…
The ocean is big and deep
21. 21
Living in the moment
Communication at it’s best is felt by
everyone involved. But…it becomes a
challenge when everyone is trying to
POSSESS and CONTROL it.
Remember that it’s not a competition.
Everyone loses in a communication
fail. Be in the moment by seeking to
understand, asking questions, and
demonstrating the other has been heard.
It might feel like challenging
communication moments will never end,
but they do and they will.
Just keep these tips in mind…
22. 22
Riding the wave
It’s temporary. Every interaction we have with others is
temporary. Knowing something will end can help us relax and
maybe even find something positive in the shared time. Attitude
can do wonders with making that glass seem a bit less
empty.
Take perspective. See them differently – not as a troublesome
stakeholder, but rather as another human being doing the best
they can with what they know. So are you.
Your advantage is you know better because you’re bothering to
participate in this webinar. As renowned poet Maya Angelou once
said, “When you know better, you do better.”
23. 23
Be different. You CAN’T change others but
you CAN change yourself and how you
interact with others. In relationships where
there’s poor or miscommunication there
are NO innocent parties.
Hello, Stranger. We tend to treat people we
DON’T know well better than the people we
DO know well. Talk with them as if you’re
talking with a stranger waiting in line or at an
airport. What you learn may just surprise
you.
Laugh. Life is short and that moment of
challenging communication is a millisecond
relative to your entire life. Take a step back
and pull the big picture into focus. If you
don’t look for the good, how can you find
it?
Take the long view
24. 24
Do no harm
Take the high road. Don’t let it be
personal even if it is. If you find
yourself on the receiving end of
criticisms and snide remarks about
you or someone else, ignore it. We
can only grow what we pay
attention to.
Lend support. If the situation is
tough on you, chances are your
stakeholder find it equally as hard.
Talk to each other about it. Make a
game plan. A gesture that tells
them they need to step in. When
you partner with stakeholders,
you avoid creating the drama.
25. 25
Keep the big picture in mind
It might be tempting to just “tell it like it
is” when communicating with project
stakeholders, but it’s not just about you so
think before you leap.
Stakeholders will be directly or indirectly
affected so before you take that path, step
back and consider the consequences.
Final note…if the potential for conflict is
too high in your communication, then it’s
okay to take a break, reach out to a
mentor or trusted peer, or recruit an
objective third party to facilitate.
At the end of the day it’s about acting with
the bigger picture in mind relative to the
project and the business.
26. 26
A PM’s work is never done…
Project managers wear a lot of hats that
require a variety of skills…
Analysis
Documentation
Budgeting
Communication
Teamwork
Intelligence
Steadiness
Time Management
Functional tools and good form go a long
way to your success with each of these.
27. Wrap up…
27
Questions???
What we discussed
The desire to have “Improved communication skills” emerges repeatedly on
surveys and research as an ability critical to project success, and yet we all
continue to feel challenged by it! Tons of published research and books provide
great resource, but often leave us still struggling for how to effectively
communicate.
This webinar will consider what gets in the way of effective communication and
provide tips and techniques for project communication that works.
Change is all around us revisited
There’s function and then there’s form
Dialogue, active listening, being present, and defining the problem make
the functional tools of communication work
Tips for riding the wave of discomfort when communicating
Wrap it up!