The document outlines a strategy map for a software development department with perspectives on learning and growth, internal processes, customers, and financials. It details goals such as implementing knowledge sharing and management systems, running regular training to improve employee skills, standardizing tools and processes to increase productivity and quality, reducing costs and delivery times to improve customer satisfaction, and optimizing collaboration and innovation to maximize profits and revenue.

1. SOFTWARE DEVELOPMENT DEPARTMENT - STRATEGY MAP by Cornelius Mellino
LEARNING AND GROWTH PERSPECTIVE
INTERNAL PROCESS PERSPECTIVE
CUSTOMER PERSPECTIVE
FINANCIAL PERSPECTIVE
Implement Knowledge
Management System
Running Regular
Training
Improving Employee’s
Skill and Competence
Implement Quality
Management System
Implement Innovation
Management System
Improve Organization
Capability on Handling
Effective Technologies
Running Regular
Knowledge Sharing
Improve Product Quality
Speed Up Delivery Time
Develop Community
of Practice
Improve Access to
Strategic Knowledge
Implement Kaizen
(Continuous
Improvement)
Implement CMMI
Standardize
Working Tools
and Method Increase Productivity
Increase Customer’s
Satisfaction
Increase Process
Effectiveness
Reduce Wastes
Optimize Collaboration
Increase Product Values
and Benefits
Increase Revenue Maximize Profit
Reduce Costs
Knowledge Strategy Innovation Strategy
Quality Strategy
Process Efficiency
Strategy
Process Effectivity
Strategy