This document outlines the key responsibilities of a Learning and Development role including creating monthly training calendars, delivering functional and behavioral training programs, conducting new hire orientations and on-the-job training, evaluating training effectiveness and reporting on results, and ensuring in-store trainers submit required training calendars and reports. It also describes responsibilities in people management such as recruitment, employee engagement, grievance handling, induction and training, performance management, appraisals, compensation, and business improvement.

1. Learning & Development-
 Training Calendar Creation
 Create the monthly training calendar based on the training needs identified in consultation with the
concerned stakeholders
 Adhere to the training calendar
 Training Programs Delivery
 Conduct or organise functional and behavioural training for employees as identified
 Understand and conduct orientation sessions for all line managers on all new modules developed
 Conduct induction and on-the-job training for new hires
 Work with the In Store Trainers to ensure that they conduct the required trainings
 Training Effectiveness and Reporting
 Evaluate the effectiveness of training programs and provide recommendations for improvement
 Audit and review the Career Passport
 Submit required reports and MIS as per defined timelines
 Follow up and ensure that the In Store Trainers submit the training calendars and reports as per
defined timelines
 Follow up with employees for completion of IDP
 Understand the findings of the Mystery Audit report
 Discuss the audit report with the Operations team to arrive at plan of action to address the areas for
improvement in the audit report
 Follow up with the Operations team to ensure the defined actions are implemented.
People's Part –
 Recruitment aptness verify.
 Responsible for employee engagement.
 Grievance Management.
 Induction, training and realignment of jobs.
 Timely analysing of job roles, responsibilities and giving input for continuous performance
improvement.
 Performance management on daily, weekly and monthly on KPI note.
 Periodical appraisal and promotion (Compensation management).
 Business improvement, incentives structure,development, implement and practice.