Kaizen case study submitted by DEWA during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.

1. Quality Month: November 2011 Kaizen No. Page No.:
KAIZEN REPORT
Company logo Company Name Department Section/Process
Dubai Electricity and Water Authority SCADA Networks Department General/ Network Security and User Support
Improvement Title: eSignature
(Electronic Signature) System
Category: [ ] Quality improvement [ ] Health & Safety [ ] Environment [ ] Productivity [ ] Office processes [ ] Product design improvement [ ] Service improvement
Before Situation Root Cause Analysis Improvement Measures After Situation
The following phenomenon and events -There was no system to A suitable technology was studied and All the documents and memos communicated through TMS
were common before in the department: perform electronic signing incorporated into the existing eServices carries an eSignature with the date and time the document was
- All the documents and memos had and authorizing documents Systems i.e. TMS (Tracking Management signed.
to go through physical signing. and memos. System).
- There was always delay in case if -The technology was very The users can use their electronic signature to sign the
the signing person is not available new and uncommon. documents without printing them, a document can signed and
in the office. -Integration of such revoked multiple times.
- Signing a document from technology into existing
anywhere online was not possible. system was difficult, More than one member can sign the documents electronically
- To sign the documents and expensive and time until it reaches the final approval stage.
memos a hard printed copy was consuming.
necessary.
Benefits: Participation
SCADA Networks Department,
No hard printed copy is necessary thus it is saving the time and cost. Distribution Operations Department,
Transmission Operations Department
The document and memos can be signed from anywhere through online
TMS system in no time.
The implemented system is secure and the eSignatures can be verified
at any time.
Standardization Horizontal Deployment Opportunities (Replication):
All other Departments in DEWA
The system should be secure and transparent to the users.
Single Point Lesson: Remark / Management Comments:
All documents and memos communicated through the document
management system (TMS) shall bear digital signatures.
Sign
Copy Distribution: Date of Starting: Date of Completion: Control No. (by DQG)
To Head of the Department August 2009 -

2. Declaration: We are submitting this Kaizen case voluntarily to DQG for participation in Kaizen Blitz competition. We are glad to authorize DQG to share this information with the Business
community at large to promote Continual Improvement and good practices. We confirm that the improvement has been initiated and completed during the Kaizen Blitz week.
Signed by Authorised signatory: Name: Ayesha Obaid Bin Yaroof Designation: Asst. Manager – NSS Date: 06/October/2011
Signed by Authorised signatory: Name: Aasef Iqbal Designation: Asst. Engineer – Networks Date: 06/October/2011