workshop on email etiquette .define by meaning,its uses,importance of email .and also define by the elements of with the general format, attachments, delivery of email also and its process .when email won"t work and also its conclusion.

2.  Electronic mail (e-mail) is a
method of exchanging
messages between people
using electronic devices.
Invented by Ray Tomlinson,
email first entered limited use
in the 1960s and by the mid-
1970s had taken the form
now recognized as email.
Email operates
across computer networks,
which today is primarily
the Internet.

3.  Email is widely used online communication
system for business.
 It can be used in all kind of business and
professions.
 Email communication is used by business to
promote product and services.
 Email is helpful to manage communication in
the business network.
 Notification and important updates are
informed by business to its customers.

4.  Email etiquette refers to the principles of
behavior that one should use when writing or
answering email messages. It is also known
as the code of conduct for email
communication .
 E mail etiquette is used for batter
communication.

5.  To improve personality.
 Without immediate
feedback your
document can easily be
misinterpreted by your
reader.

6.  General format.
 Writing long
messages .
 Attachments.
 The curse of
surprises.
 Flaming.
 Delivering
information.
 Delivering bad
news.
 Electronic Mailing
Lists.

7.  Write a salutation for each new subject email.
 Try to keep the email brief (one screen length).
 Check for punctuation, spelling, and
grammatical errors .
 Format your email for plain text rather than
HTML.
 Use a font that has a professional or neutral
look.

8.  Try to keep your line length at 80 characters
or less.
 If your message is likely to be forwarded,
keep it to 60 characters or less.
 Plain text.

9. For example,
2) Place the paper
in drawer.
3) Click the green
“start” button.
Another example,
• Improve
customer
satisfaction.
• Empower
employees.
When you are
writing
directions or
want to
emphasize
important
points, number
your directions
or bullet your
main points.

10.  Tone according to
situation.
 Use smiles.
• Emoji and other
graphical symbols only
when appropriate.
• Use contractions to add
a friendly tone. (don’t,
won’t, can’t).

11.  Avoid sending
emails to more than
four addresses at
once.
 Instead, create a
mailing list so that
readers do not have
to scroll too much
before getting to the
actual message.
 To:maillist4@cs.com

12.  When you are sending
an attachment tell your
respondent what the
name of the file is,
what program it is
saved in, and the
version of the program.
 “This file is in
MSWord 2000 under
the name “LabFile.”

13.  Create an “elevator” summary.
 Provide a table of contents on the first
screen of your email.
 Create headings for each major section.

14.  Include an elevator
summary and table of
contents with headings.
 Provide as much
information as possible.
 Offer the reader an
opportunity to receive the
information via mail if the
email is too confusing.

15.  If things become
very heated, a lot of
misunderstanding
occurs, or when you
are delivering very
delicate news then
the best way is still
face to face.

16.  Mistakes removal.
 Helpful in making better relations in every
field.
 Makes communication effective.