E mail etiquette


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E mail etiquette

  1. 2. <ul><li>‘Leadership and communication are inseparable. You can’t have one without the other.’ ---Claude I. Taylor </li></ul>
  2. 3. General E-mail Etiquette Rules
  4. 5. So is over punctuating !!!!!! Less is more effective
  5. 6. Not using capitals and punctuations make an email hard to read. dear sir i am sorry for the delay the work was done but due to internet failure could not sent the email regards rm
  6. 7. Text messaging abbreviations are hard to read for some ‘ u’ ‘ur’ ‘thru’ ‘k’ ‘gm’…
  7. 8. Avoid emoticons  
  8. 9. Check and re-check before sending an e-mail. Read it! And check for the grammar and spellings.
  9. 10. Do not default to ‘Reply All’ Use common sense, reply is good..reply all may not be!
  10. 11. Clean up e-mail before forwarding A mail should be appended only if it is relevant.
  11. 12. Don’t use fancy forms and formats Not everybody can receive them.
  12. 13. Keep e-mails short Too much text is scary. Use word documents as attachments
  13. 14. Write perfect subject lines.. Your email is being read or not may a times depends on the subject line.
  14. 15. Acknowledge the receipt of an e-mail Please don’t let people assume in any case.
  15. 16. Format your e-mails Paragraphs and bullets clarify
  16. 17. If in doubt end email with a thanks!
  17. 18. Rules <ul><li>3 Volley Rule </li></ul><ul><ul><li>If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting. </li></ul></ul><ul><li>24 Hour Rule </li></ul><ul><ul><li>It is okay to write a heated e-mail, just wait 24 hours before you send it. </li></ul></ul>