Working Knowledge9

The document discusses various topics related to knowledge management implementation including: 1) It recommends starting knowledge management projects by focusing on high value knowledge and clear business cases, and working on multiple fronts including technology, organization, and culture. 2) Successful knowledge management requires identifying business problems with high payback potential, establishing clear business justifications, and setting interim progress checkpoints. 3) Effective knowledge management teams require a balance of internal and external expertise across relevant areas like IT, end users, and management, and should consider both short and long-term goals.